topic Re: EOS Webcam not working on MacOS 14.2 Sonoma after this weeks update in EOS Webcam Utility Pro - Discussions

EOS Webcam not working on MacOS 14.2 Sonoma after this weeks update

randomname88 — Thu, 14 Dec 2023 20:28:11 GMT

Hey there I bought a new R10, specifically to use as a webcam.

I am using MacOS Sonoma (14.2) which updated from 14.1 yesterday. Since the update, the camera is not recognised by the EOS utility.

On the previous version of MacOS (14.1) I was able to get this working using a firmware workaround https://appleinsider.com/articles/23/10/25/what-to-do-if-your-webcam-doesnt-work-in-macos-sonoma but since the 14.2 update the camera is not recogised (the OES utility is recognised by Zoom however - it just thinks the camera is disconnected)

I have tried this on 2 different M2 MacBook Pros running 14.2

I am using EOSWebcamUtilityPro-MAC2.0.30 Please let me know if there is a solution. I bought this camera to stream with and the software experience so far as been so so poor.

Luckily I am within my retailers return window, so I will replace it with a brand with software which actually works.

Re: EOS Webcam not working on MacOS 14.2 Sonoma after this weeks update

harmerj7 — Fri, 15 Dec 2023 14:55:50 GMT

This also happened to me, which is frustrating. I tried re-doing the system override command to no avail.

Really hoping to find a solution soon.

Re: EOS Webcam not working on MacOS 14.2 Sonoma after this weeks update

ryanwakelam — Fri, 15 Dec 2023 22:31:13 GMT

I'm also having this issue, with Sonoma 14.2 the "legacy-camera-plugins-without-sw-camera-indication" does not work however it did work with Sonoma 14.1.

Re: EOS Webcam not working on MacOS 14.2 Sonoma after this weeks update

tonibirrer — Fri, 15 Dec 2023 23:29:02 GMT

Exact same issue. Workaround worked for 14.1, but since the update to 14.2 the camera is shown as not connected.

Re: EOS Webcam not working on MacOS 14.2 Sonoma after this weeks update

jrhoffman75 — Fri, 15 Dec 2023 23:43:52 GMT

MacOS Sonoma 14.2 broke the 14.1 legacy c… - Apple Community

Re: EOS Webcam not working on MacOS 14.2 Sonoma after this weeks update

Aghotbi — Sat, 16 Dec 2023 15:29:27 GMT

This is happening to me as well. I bought a canon camera specifically to be used as a professional webcam and the lack of timely software support and updates is unacceptable.
I was unable to have a critical zoom interview with video because it stopped working.

If this doesn’t get resolved in the next week, I will be selling my canon camera and will not use this brand again.

unacceptable

Re: EOS Webcam not working on MacOS 14.2 Sonoma after this weeks update

randomname88 — Sat, 16 Dec 2023 16:42:01 GMT

I'd suggest everyone opens a support ticket for this issue if you've not done so already

Re: EOS Webcam not working on MacOS 14.2 Sonoma after this weeks update

xanderblanky — Sat, 16 Dec 2023 16:48:02 GMT

Same happening here. The legacy camera fix thing no longer works for the latest update. EOS Webcam Utility is a pain. Saving up for a different camera.

Re: EOS Webcam not working on MacOS 14.2 Sonoma after this weeks update

parentpj — Mon, 18 Dec 2023 20:48:21 GMT

I agree with all of the above, this is becoming ridiculous and to all above sorry about the rant below, but I do not feel that Canon is taking its customers seriously and this is just another nail in the coffin.

The EOS Webcam Utility software doesn't work and when it works it's crippled behind a paywall.
Besides, how many times do you have to restart your camera for it to show up?
And why should I pay extra for 1080 or 4k for that matter? What of Wi-Fi connectivity? It's all available in the hardware that I paid for.

All we need is a driver that works. Install, plug and play, that's it. The only thing I'd wish for on the driver is the ability to connect more than 1 camera at a time and have a stream for each. Bells and whistles should be reserved for OBS and other similar software.

I've already sold a part of my professional Canon equipment; I am thinking of selling the rest and going to a company that listens to their customers and does not discriminate operating systems or platform.

This should never happen Canon, you have access to the macOS Betas, and you should be testing. If you don't, well my case is made for me.

By the way, [REDACTED PER FORUM GUIDELINES] work on MacOS Sonoma 14.2, a third-party paid product just like yours, but it works! So, it is doable. And I should not have to buy a 3rd party product for a simple driver.

Canon, please fix it ASAP, I've already waisted 2 days thanks to this.

Re: EOS Webcam not working on MacOS 14.2 Sonoma after this weeks update

Aghotbi — Mon, 18 Dec 2023 20:48:50 GMT

[Redacted]? My corporate IT security won’t allow me to install it. Grrr

shame on you canon.

Re: EOS Webcam not working on MacOS 14.2 Sonoma after this weeks update

johnwastaken — Mon, 18 Dec 2023 19:30:52 GMT

The problem seems distinct from the previous issue. I was previous able to see the video stream in the webcam utility. Now I just get the black EOS screen. On the other hand, the camera is still selectable when I open meet. Insanely frustrating. Everything still works great in Windows.

Re: EOS Webcam not working on MacOS 14.2 Sonoma after this weeks update

parentpj — Mon, 18 Dec 2023 20:49:24 GMT

I was not saying to anyone to buy [Redacted] but rather that theirs works and they are not Canon.
And yes, shame on you Canon.

Re: EOS Webcam not working on MacOS 14.2 Sonoma after this weeks update

Oxydium — Wed, 20 Dec 2023 04:31:30 GMT

Good news folks, the Mac OS 14.2.1 update released today seemed to have fixed the issue. You will still need to do the firmware workaround https://appleinsider.com/articles/23/10/25/what-to-do-if-your-webcam-doesnt-work-in-macos-sonoma but it works again like in 14.1.

Cheers!

Re: EOS Webcam not working on MacOS 14.2 Sonoma after this weeks update

Waddizzle — Wed, 20 Dec 2023 10:14:34 GMT

@Oxydium wrote:
Good news folks, the Mac OS 14.2.1 update released today seemed to have fixed the issue. You will still need to do the firmware workaround https://appleinsider.com/articles/23/10/25/what-to-do-if-your-webcam-doesnt-work-in-macos-sonoma but it works again like in 14.1.
Cheers!

Congratulations of finding a solution. Apple broke it, and so Apple fixed it. Unfortunately, Apple will break it again before another two months have passed. I can guarantee it.

I gave my MacBook away to a teenage relative. He didn’t know any better. He was warned. He has since learned what Apple is really all about. Many of his apps the use third party peripherals always keep breaking every time an OS update is released. Apple wants to lock you into using only their products.

I do not understand how or why Apple users put up with it. This has been going on for many, many years. Apple wants you to stop using third party cameras and buy the latest iPhone. This is why FaceTime only works with Apple cameras.

Good luck to all of you Apple users out there.

Re: EOS Webcam not working on MacOS 14.2 Sonoma after this weeks update

tonibirrer — Thu, 21 Dec 2023 06:54:48 GMT

Can confirm this works for me, and if the firmware legacy camera setting is already in place, no need to redo it.

Re: EOS Webcam not working on MacOS 14.2 Sonoma after this weeks update

siocone — Sat, 23 Dec 2023 22:45:53 GMT

Apple 14.1 has security gaps, that's why there is 14.2.1 and Canon needs a security license to release a webcam tool. As long as Canon doesn't do that it won't work.

Re: EOS Webcam not working on MacOS 14.2 Sonoma after this weeks update

paulomsr — Fri, 29 Dec 2023 23:43:39 GMT

Me too

Re: EOS Webcam not working on MacOS 14.2 Sonoma after this weeks update

paulomsr — Fri, 29 Dec 2023 23:45:32 GMT

I agree!

Re: EOS Webcam not working on MacOS 14.2 Sonoma after this weeks update

paulomsr — Fri, 29 Dec 2023 23:48:23 GMT

Looking for solutions here what I have found: https://community.gopro.com/s/question/0D58a0000Agz1eJCQQ/macos-sonoma-142-gopro-12-hero12-is-updated-gopro-webcam-is-installed-camera-is-connected-to-mac-blue-dot-indicates-a-successful-connection-but-preview-doesnt-work-and-i-cant-see-gopro-cam-as-option-in-programs?language=en_US

Re: EOS Webcam not working on MacOS 14.2 Sonoma after this weeks update

paulomsr — Fri, 29 Dec 2023 23:54:17 GMT

Other one:

https://community.adobe.com/t5/lightroom-classic-discussions/macos-sonoma-completely-breaks-sony-camera-compatibility/m-p/14122119