topic Re: R10 and Webcam Utility on Windows 11 in EOS Webcam Utility Pro - Discussions

R10 and Webcam Utility on Windows 11

jleonard99 — Fri, 02 Sep 2022 22:07:48 GMT

Just purchased a Canon R10 for primary use as a webcam. Has anyone got the webcam software to work with the R10 on Windows 11? The Eos Utility software works fine, and I can record directly on my PC using this software. When I try using the device as a webcam by selecting the Eos Webcam in my recording software, the R10 display flashes on-and-off (I see the picture then an icon and back), and eventually my recording software (Camtasia Recorded 2022) give a "Failed to Add Video Sampler" error. I realize I'm out on the edge, the Eos WebCam utility is not listed in the "Software and Drivers" section of the Canon site for the R10 like it is for other cameras. I hijacked the webcam utility from another camera's list, so I expect to hear from you all that it doesn't run. I searched the web and tried several different tips (e.g., close all instances of Eos Utility; try different cable; open back LCD panel, remove cap; etc.) but nothing worked.

Is Canon working on a fix? I purchased the R10 for use as a webcam. Prior to my purchase I saw no evidence that it would not work as a webcam. Because I have a bunch of older EF-S lenses (my first Canon was a 20D) I thought that I'd stick with my way old investment. However, I'm not afraid to return the R10 and get something from another vendor if it will work as a webcam without this much pain. I'd much prefer to give my money to Canon!

Thanks for any suggestions!!

Re: R10 and Webcam Utility on Windows 11

Waddizzle — Fri, 02 Sep 2022 22:57:52 GMT

@jleonard99 wrote:
Just purchased a Canon R10 for primary use as a webcam. Has anyone got the webcam software to work with the R10 on Windows 11? The Eos Utility software works fine, and I can record directly on my PC using this software. When I try using the device as a webcam by selecting the Eos Webcam in my recording software, the R10 display flashes on-and-off (I see the picture then an icon and back), and eventually my recording software (Camtasia Recorded 2022) give a "Failed to Add Video Sampler" error. I realize I'm out on the edge, the Eos WebCam utility is not listed in the "Software and Drivers" section of the Canon site for the R10 like it is for other cameras. I hijacked the webcam utility from another camera's list, so I expect to hear from you all that it doesn't run. I searched the web and tried several different tips (e.g., close all instances of Eos Utility; try different cable; open back LCD panel, remove cap; etc.) but nothing worked.
Is Canon working on a fix? I purchased the R10 for use as a webcam. Prior to my purchase I saw no evidence that it would not work as a webcam. Because I have a bunch of older EF-S lenses (my first Canon was a 20D) I thought that I'd stick with my way old investment. However, I'm not afraid to return the R10 and get something from another vendor if it will work as a webcam without this much pain. I'd much prefer to give my money to Canon!
Thanks for any suggestions!!

How were able to use the regular EOS Utility to “record” something? What type of cable did you use to record something, which I assume to mean record in an external device.

What directions are you following on how to use the EOS Webcam Utility? What type of cable are you using? Have you closed the regular EOS Utility and shut down the EOS Utility Launcher service?

Re: R10 and Webcam Utility on Windows 11

Hazel_T — Sat, 03 Sep 2022 01:12:22 GMT

Hi jleonard99,

The EOS R10 is not listed as a compatible camera for the EOS Webcam Utility so it is unlikely that will work. For the EOS R10 we would recommend using an HDMI cable to connect it to a capture card and then use capture software on your computer to output the video feed to your conferencing or streaming service. We do not make capture cards or capture software through Canon so there aren't specific ones we can recommend.

Re: R10 and Webcam Utility on Windows 11

jleonard99 — Sat, 03 Sep 2022 01:54:51 GMT

Thanks @Hazel_T! Yes, I saw that after I purchased the R10 that it didn't have a working webcam utility. Would you know if Canon is working on fixes? Seems crazy that the EOS Utility v.3 software detects and records from the R10 when connected to a desktop through a USB cable, but the exact same physical setup does not work with the EOS Webcam utility. Sounds like a simple software fix to me. Oh well...

Re: R10 and Webcam Utility on Windows 11

jleonard99 — Sat, 03 Sep 2022 02:05:32 GMT

Thanks for the reply Waddizzle! The EOS Utility v.3 software provides a "remote shooting" feature that records video directly to the PC from a R10 connected via USB cable. This feature works great. Once I had this feature working, I installed the EOS Webcam Utility and tried recording using the EXACT SAME cabling setup (R10 connected to PC via USB). Yes, I shut down both the EOS Utility and EOS Utility Launcher applications prior to trying the EOS Webcam. Still, the setup does not work. It seems to be a Canon thing - the LCD panel on the R10 flashes unexpectedly on and off when the Webcam software is active. Not good.

Why not use the EOS Utility v.3 software all the time? Most webcasting software permits recording of both the screen and the camera at the same time. The EOS Utility only permit recording of the camera. I'm looking for a camera that provides a driver that permits the camera to be recognized by other video+screen recording software.

Seems I made the naive mistake by assuming that a newer Canon camera would be compatible with older, well tested webcam software. I guess the R10 is too new and leapfrogged the webcam software.

Re: R10 and Webcam Utility on Windows 11

jleonard99 — Sat, 03 Sep 2022 02:50:14 GMT

@Hazel_T - I'm willing to investigate using an HDMI cable and capture card as you recommend. However, when I visit the Canon web site (https://www.usa.canon.com/cameras/eos-webcam-utility) and scroll down to the Clean HDMI section, my R10 is NOT listed as a camera compatible with the Clean HDMI utility. Are you sure that this is a viable option? I'm already into this for $1000 for the R10 (plus lens). I'm concerned that I'm about to go deeper into the hole without a working solution. Does the R10 output clean HDMI (that is, an HDMI signal without all the camera info) without the need for the Clean HDMI software?

Re: R10 and Webcam Utility on Windows 11

stolleson — Mon, 05 Sep 2022 17:17:27 GMT

I too have been trying to use the camera as a webcam. I thought it would work and thinking about returning mine too. I bought mine a few days ago. Wonder if others have the same problem. How many signatures / posts do we need to get some software that works for use as a webcam?

Re: R10 and Webcam Utility on Windows 11

tbar23 — Wed, 07 Sep 2022 13:41:09 GMT

Same sentiment, but for the R7.

Re: R10 and Webcam Utility on Windows 11

mentadent — Fri, 09 Sep 2022 18:11:09 GMT

I have the same issue. I upgraded from a Canon 650D and now I'm regretting it. The old camera could stream to OBS.

It seems clear that it can send video, as there's a live preview in the utility.

Tempted to do a credit card chargeback as returns department not answering.

Re: R10 and Webcam Utility on Windows 11

jleonard99 — Sat, 10 Sep 2022 11:34:34 GMT

@Hazel_T provided the solution - expensive - but it works great. I purchased a HDMI-to-USB converter, for example (https://www.elgato.com/en/cam-link-4k). This device converts the HDMI output from the R10 into an USB input, and Windows picks it right up as a new "camera". You'll want to uninstall the Canon webcam software (if you installed it). You'll also want to dig into the Canon menus on the camera and turn on "Clean HDMI" output, that is, remove all the info from your HDMI signal. The resolution is great, and as I understand it, much better than the resolution of the standard Canon Webcam software. I plugged my external MIC directly into the camera, and the sound is passed cleanly through the HDMI-USB converter and into the PC all pretty and synced up nice. I wish I'd know this when purchasing the camera, I was disappointed that it didn't work as a webcam out of the box. BUT I'm quite happy now, the picture is clean and the HDMI-USB converter works really well for other potential camera - I purchased one for an old phone (which now works as another input) and my iPad (which lets me screen capture and draw, then feed into PC as another video input.) I also discovered the "Open Broadcast Studio" https://obsproject.com/, a cool piece of software that permits multiple video inputs and lets you layer them on top of each other. It's set up for streamers,and works great with the Canon R10 and the HDMI-USB adapter. ALL HOPE IS NOT LOST! (thanks @HAZEL_T)

Re: R10 and Webcam Utility on Windows 11

jleonard99 — Sat, 10 Sep 2022 11:39:10 GMT

P.S. I found that I needed to plug the HDMI-USB converter DIRECTLY INTO the PC and NOT into any external USB hubs. The USB hubs are "noisy" and create just enough interference to the signal to cause problems. I also found that the PC was finicky when plugging and unplugging the adapters. Once you have everything plugged in, REBOOT. I hate having to reboot, but I found that everything was properly discovered at the best resolutions after a reboot. Finally, disable the Canon EOS Utilities tools. When installed they automatically start in the background, and cause havok. I suggest turning off auto-start on the tools and only turn them on when you need them.

Re: R10 and Webcam Utility on Windows 11

tbar23 — Sat, 10 Sep 2022 13:51:32 GMT

The reboot bit is a pain. So $130 for the device and each time you want to use it you have to reboot. Less a than ideal, but I guess it gets the functionality. Thanks for the update.

Re: R10 and Webcam Utility on Windows 11

jleonard99 — Sat, 10 Sep 2022 16:20:42 GMT

Sorry for my poor explanation. I believe that windows kept getting confused as I plugged and unplugged 2 different CamLinks in and out multiple times as I experimented with different setups. Now that I have everything settled and in place, my system is now ROCK SOLID. I can turn in the camera, turn on the light, and be recording in seconds. No reboots necessary. Plus, with OBS I can mix inputs from 3 sources - my Canon R10, a logitech webcam, and an Android phone (also with HDMI-USB converter.) Tons of options, no pain. And the Canon R10 looks great.

Re: R10 and Webcam Utility on Windows 11

mentadent — Sat, 10 Sep 2022 17:15:21 GMT

No clean HDMI output mode on R10

Re: R10 and Webcam Utility on Windows 11

jleonard99 — Sat, 10 Sep 2022 17:36:06 GMT

Yes. There IS clean HDMI. Once you have established a connection, you can toggle the "INFO" button on the back of the camera to make all the clutter go away. See: "Advanced user manual, page 413."

Re: R10 and Webcam Utility on Windows 11

hoodric — Mon, 12 Sep 2022 08:03:41 GMT

The EOS Webcam Utility works with the Rebel T3. A camera that was released all the way back in March of 2011. With compatibility running that deep, I didn't even think to check that it would work with the R7/R10. Of course it doesn't work, and I'm getting the exact same issue as jleonard99 (the original poster).

I bought Canon because they're what I've always used, and I have some glass I'm sentimental about. But with all the issues lately...

- the lack of support for using the Webcam Utility

- the lack of a roadmap/announcements for upcoming RF-S lenses

- Canon's seeming refusal to license the RF protocols to third party lens manufacturers

...I'm beginning to wonder if I should jump ship and just adapt. After all, I'm adapting all my EF glass anyway.

Re: R10 and Webcam Utility on Windows 11

mentadent — Thu, 15 Sep 2022 00:48:34 GMT

My credit card chargeback was accepted. Camera going in the trash.

Re: R10 and Webcam Utility on Windows 11

briefstahl — Thu, 22 Sep 2022 13:50:51 GMT

I just spent an 2 hours on trying to download the utility. First, their page doesn't work. You can't download the webcam Utility for windows on that page. I went to a support chat with Canon and learned that they've never bothered to certify the utility for Windows 11 and have no date for doing so. They gave me a working link but, wouldn't guarantee the utility would work. Guess what? It doesn't work on Windows 11. I guess since that OS has only been out for one year, they just haven't gotten around to it.