topic Re: Eos webcame utility pro doesn't work in EOS Webcam Utility Pro - Discussions

Eos webcame utility pro doesn't work

Mostafa39 — Thu, 23 Nov 2023 23:28:21 GMT

Hello everybody

I am canon m50 mark ii user

I have a problem with using my canon camera as a webcam

Always shows this screen in all video apps

_using usb cable

_wifi is disabled

_i downloaded last version of webcam utility

Please help me instead of buying desktop camera

Re: Eos webcame utility pro doesn't work

Waddizzle — Fri, 24 Nov 2023 01:22:45 GMT

Welcome to the forums. I’m sorry that you are having issues using your camera.

From where did you download the app? What installation instructions are you following? I am asking these questions because the EOS M10 does not appear to be supported by the EOS Webcam Utility.

https://www.usa.canon.com/cameras/eos-webcam-utility

Does your camera support Remote Shooting using the regular EOS Utility? Most of the early releases for the M Series of cameras were not capable of Remote Shooting, which means they cannot be remotelycontrolled by an app like the EOS Webcam Utility.

[EDIT] this is a hardware limitation, which cannot be corrected with a firmware update.

Re: Eos webcame utility pro doesn't work

Mostafa39 — Fri, 24 Nov 2023 17:44:51 GMT

I downloaded the last version from official website

I can controlling my camera easy with mobile software app through WiFi or Bluetooth

Thank you for your attention, i hope my problem solve soon

Re: Eos webcame utility pro doesn't work

Waddizzle — Fri, 24 Nov 2023 20:01:19 GMT

@Mostafa39 wrote:
I downloaded the last version from official website
I can controlling my camera easy with mobile software app through WiFi or Bluetooth
Thank you for your attention, i hope my problem solve soon

You probably need to shutdown any other app that can control the camera, as well as disable any services associated with those apps.