topic Re: EOS Webcam Utility Not Working on M1 Mac in EOS Webcam Utility Pro - Discussions

EOS Webcam Utility Not Working on M1 Mac

chrisprotos — Mon, 03 Jul 2023 02:41:00 GMT

Hi All -

I've read all the threads and still can't get the EOS Webcam Utility working.

Any help would be much appreciated!

Here's what I have going on:

1. I'm on an Apple M1 Pro running macOS Ventura 13.4.1

2. Have a Canon RP with the latest firmware 1.6

3. Just installed the EOS Webcam Utility Pro v2.0

4. Have turned off wifi on my camera

5. Do not have the EOS Utility 3 running

6. Camera connected to my laptop with a USB C cable that I've tested as working. Camera screen showing the white laptop icon

7. Camera connected to external power source

8. Webcam utility and Zoom showing a "EOS WEBCAM UTILITY" screenshot below

Re: EOS Webcam Utility Not Working on M1 Mac

jrhoffman75 — Mon, 03 Jul 2023 03:21:58 GMT

Is this what you are using:

https://www.usa.canon.com/cameras/eos-webcam-utility

Re: EOS Webcam Utility Not Working on M1 Mac

chrisprotos — Mon, 03 Jul 2023 11:04:17 GMT

Hey John - yes, that’s the one.

Re: EOS Webcam Utility Not Working on M1 Mac

jrhoffman75 — Mon, 03 Jul 2023 12:23:02 GMT

Probably should contact Canon support then. Register your product (if you haven't already done so) and contact them.

Re: EOS Webcam Utility Not Working on M1 Mac

Waddizzle — Mon, 03 Jul 2023 16:26:56 GMT

@chrisprotos wrote:
Hi All -
I've read all the threads and still can't get the EOS Webcam Utility working.
Any help would be much appreciated!
Here's what I have going on:
1. I'm on an Apple M1 Pro running macOS Ventura 13.4.1
2. Have a Canon RP with the latest firmware 1.6
3. Just installed the EOS Webcam Utility Pro v2.0
4. Have turned off wifi on my camera
5. Do not have the EOS Utility 3 running
6. Camera connected to my laptop with a USB C cable that I've tested as working. Camera screen showing the white laptop icon
7. Camera connected to external power source
8. Webcam utility and Zoom showing a "EOS WEBCAM UTILITY" screenshot below

Try connecting the camera without an external power source. If you are using a cable and port adapters, then try to use a cable that does not require a port adapter.

The Webcam Utility has two operating modes. One mode is free, while the more advanced mode requires a paid subscription. You select the operating mode by selecting the appropriate camera.

Re: EOS Webcam Utility Not Working on M1 Mac

chrisprotos — Mon, 03 Jul 2023 20:56:56 GMT

Hey Wadizzle - thanks for jumping in!

1. Tried with battery vs external power and getting the same issue.

2. I'm using a usb-c (camera) to usb-c (laptop) cable. And no luck. I also tried HTML mini (camera) to a video capture card to usb (laptop) - and no luck there.

I'm at my wit's end... maybe something in the Mac software or the RP software... are there any settings on either that I should check out?

Thanks so much for all the help, y'all.

Chris

Re: EOS Webcam Utility Not Working on M1 Mac

Tones — Wed, 05 Jul 2023 21:20:12 GMT

I'm having the exact same issue, the only difference is my camera (EOS 6D, with latest firmware). I've tried a couple different cables, no luck. On an older, Intel-chipped Mac, with the older version of EOS Webcam utility, it does work -- so I know it's a software problem. Following this thread, in case someone posts a solution that works.

Re: EOS Webcam Utility Not Working on M1 Mac

mharrison — Wed, 19 Jul 2023 16:39:28 GMT

Sadly Canon is showing that they don't care about Mac support. I'm actually buying a different brand camera (as I write this) and thought I'd double check to see if Canon has changed it's ways.

If anyone is looking for a cheap M50, let me know. Very few photos were taken. Mostly used as a webcam until I switched back to Mac earlier this year and it has sat dormant....

Re: EOS Webcam Utility Not Working on M1 Mac

mpena3 — Wed, 26 Jul 2023 23:52:29 GMT

Have you tried using EOS Webcam Utility Pro 2.0.30 (macOS)? The website claims it is compatible with macOS Ventura. However, I'm a bit hesitant to update my Mac in case it doesn't work. Has anyone else tried it yet? I'd appreciate some feedback from others who have tested it.

Re: EOS Webcam Utility Not Working on M1 Mac

Tones — Thu, 27 Jul 2023 14:29:54 GMT

Do you have a Mac with an Intel chip or an M1?

If you have an M1 chip, my experience is that it doesn't work. The software runs, but the signal from the camera doesn't appear. If you have an Intel chip, it may work.

Re: EOS Webcam Utility Not Working on M1 Mac

mpena3 — Thu, 27 Jul 2023 15:10:48 GMT

I have a M1 2020 Macbook Pro, Ive make the update to Ventura yesterday. Today morning I had a meeting with Teams, 2 hours, works fine, just like was in Monterey.

Ill continuing using and let you people know if I have any trouble.

MAC OS: Ventura 13.5
EOS Webcam Utility Pro 2.0.30
CANON EOS T6i

Re: EOS Webcam Utility Not Working on M1 Mac

Waddizzle — Thu, 27 Jul 2023 16:57:05 GMT

Make sure your USB ports are enabled. Some Apple updates disable them.

Re: EOS Webcam Utility Not Working on M1 Mac

raghvendra — Tue, 15 Aug 2023 16:44:55 GMT

Hi, were you able to find a solution to this issue? I've been struggling for last 3 weeks, tried all solutions available on canon community and other resources. Nothing works. This 13.4.1 version upgrade on M1 chip has been a disaster.

Re: EOS Webcam Utility Not Working on M1 Mac

John_Q — Thu, 17 Aug 2023 21:48:42 GMT

Hello chrisprotos,

I see that you said the EOS Utility is not running. Make sure to close the EOS Utility icon in the top right corner altogether. This may keep the Webcam Utility from connecting to the camera.

Re: EOS Webcam Utility Not Working on M1 Mac

Tones — Fri, 18 Aug 2023 19:49:23 GMT

Yeah, I gave up and bought a new camera (not a Canon) too. It's too bad they wouldn't address this issue.