topic Re: EOS Webcam Utility Pro issues in EOS Webcam Utility Pro - Discussions

EOS Webcam Utility Pro Not Detecting Camera

ethan_jpg — Thu, 03 Aug 2023 17:28:54 GMT

I'm having problems with the webcam utility. I used it last week to stream on Twitch with no issues, but today the webcam utility isn't detecting my camera at all. The USB icon with a red X that usually appears when a camera is not connected is notably missing.

So I tried opening EOS Webcam Utility Pro to see if I had to adjust a setting within the program, and it just won't open. Attempting to open it creates multiple processes but it never manages to opens a window.

The last thing I tried was uninstalling and reinstalling all Canon software on my pc, including drivers, but it still isn't working. I'm frustrated and out of ideas at this point. Any help would be appreciated!

For reference, I'm using a Rebel SL2 on Windows 11 in Twitch Studio, the EOS Utility remote shooting works just fine, and my camera shows up in the file explorer just fine.

Re: EOS Webcam Utility Pro issues

devp16 — Thu, 03 Aug 2023 08:31:46 GMT

did you fix the problem, im having same problem

Re: EOS Webcam Utility Pro issues

Anonymous — Thu, 03 Aug 2023 17:21:00 GMT

Make sure that the EOS Utility is not running when trying to use the webcam utility. It will show up in the right-hand taskbar if running.

Re: EOS Webcam Utility Pro issues

devp16 — Thu, 03 Aug 2023 18:32:50 GMT

please explain more im still having trouble

Re: EOS Webcam Utility Pro Not Detecting Camera

Anonymous — Thu, 03 Aug 2023 19:04:36 GMT

Do you see the EOS Utility icon on the taskbar (lower right-hand side)? If so, right click the icon and click on Quit. Then try the EOS Webcam Utility.

Re: EOS Webcam Utility Pro Not Detecting Camera

devp16 — Fri, 04 Aug 2023 22:33:49 GMT

Yes I have quit it and try to open "EOS WEBCAM UTILITY PRO" nothing happening

Re: EOS Webcam Utility Pro Not Detecting Camera

kamikami — Fri, 17 Nov 2023 01:44:35 GMT

Have you had your problem fixed? I have the same

Re: EOS Webcam Utility Pro Not Detecting Camera

Waddizzle — Fri, 17 Nov 2023 02:06:42 GMT

Try disabling the EOS Utility Launcher, which is the app in the System Tray, and then rebooting.

Re: EOS Webcam Utility Pro Not Detecting Camera

kamikami — Fri, 17 Nov 2023 02:14:58 GMT

I don't even have the EOS Utility. I am using the EOS Webcam Utility Pro. It will just stuck on the black screen with the white text like image above. I tried many different options but no use.

Re: EOS Webcam Utility Pro Not Detecting Camera

Waddizzle — Fri, 17 Nov 2023 02:40:29 GMT

@kamikami wrote:
I don't even have the EOS Utility. I am using the EOS Webcam Utility Pro. It will just stuck on the black screen with the white text like image above. I tried many different options but no use.

What Operating System are you running? Is it up-to-date. Upgraded Operating Systems tend to have issues running many of the Canon apps that interact with cameras trhough the USB ports.

Try installing regular EOS Utility, and then testing functionality with your camera, ports, and cables. Windows should download a device driver the first time you connect a camera to a good USB port and cable.

Other users have experienced issues using USB port expanders and adapters. Using USB cables that are too long and/or lack baluns to protect against noise and outside RF interference.

Re: EOS Webcam Utility Pro Not Detecting Camera

mudauu260899 — Sun, 20 Oct 2024 18:10:10 GMT

Canon should be pay attention to this, it made someone lost their career sometime for meetings .

i had same problem, and im pretty sure the driver is the problem

for people who just told remind EOS Utility running on background, im so freakin tired to watch all those comments, i mean there's another solution ? but please the problem does'nt simple as that .

i tried to whacking device manager camera driver to update, roll back, even uninstall driver until the root . so it more new clean system setting, but the result is dissapointing

even i bought new cable, there's no work . and what cable i used from start is fresh originally from Canon

my firmware also updated to newest what it comes from community

earlier i disable and enable camera drivers in device manager, it work surprisingly for couple times. but until this problem happend to me . everything changed , it do not simple as that again .

il repeat again, so for people who just remind to quit EOS Utility, better shut and come with new solution, cause i fight this problem for 3 days in a row to fix it without result

i never changed or customized settings bla bla bla until the problem comes, so it come suddenly

Thankyou Canon, Appreciate your work.

Re: EOS Webcam Utility Pro Not Detecting Camera

Stephen — Sun, 20 Oct 2024 18:55:04 GMT

If you're having trouble, please call support at 1-800-OK-CANON so that our team can help you determine why. Tech support is available weekdays from 9 a.m. to 6 p.m. (ET).

Re: EOS Webcam Utility Pro Not Detecting Camera

khydrain — Mon, 10 Feb 2025 11:36:21 GMT

I have the same problem. Camera stopped working all of a sudden. It is probably caused by a Mac OS system update related with the security/privacy setting.

The issue should be resolved immediately on Canon side.

Thanks

Re: EOS Webcam Utility Pro Not Detecting Camera

Stephen — Mon, 10 Feb 2025 14:28:23 GMT

Hello, @khydrain!

Welcome to the Canon Community!

The Community isn't intended for immediate assistance. If your question is urgent, call support at 1-800-652-2666, weekdays from 9 a.m. to 6 p.m. (ET).

You'll also find lots of helpful information at https://canon.us/EWUFAQ

If you're outside the USA, please click HERE for support options.