topic Re: EOS Webcam Utility Pro will not show camera feed for a MacOS 13.5.1 in EOS Webcam Utility Pro - Discussions

EOS Webcam Utility Pro will not show camera feed for a MacOS 13.5.1

SHIBLEE — Tue, 29 Aug 2023 21:07:46 GMT

I recently updated my OS to MacOS Ventural 13.5.1. The EOS Webcam Utility worked fine for many years. After it got stuck at "EOS WEBCAM UTILITY" screen I uninstalled it and installed the EOS Webcam Utility Pro. After multiple restarts, it's still not getting the camera feed. The camera (T6i) shows the laptop icon, but nothing after. It's also not showing the red "x" error screen, which the software used to show after a certain timeout (I suppose).

What can I do to get the camera feed to Webcam Utility Pro? Camera, cable and port are same for the past few years.

Re: EOS Webcam Utility Pro will not show camera feed for a MacOS 13.5.1

Anonymous — Tue, 29 Aug 2023 21:22:52 GMT

See this about allowing accessories to connect to a Mac:

https://support.apple.com/guide/mac-help/allow-accessories-to-connect-mchlf779ae93/mac#:~:text=On%20your%20Mac%2C%20choose%20Apple,may%20need%20to%20scroll%20down.)&text=Click%20the%20pop%2Dup%20menu,always%20connect%20without%20manual%20approval.

Re: EOS Webcam Utility Pro will not show camera feed for a MacOS 13.5.1

SHIBLEE — Wed, 30 Aug 2023 00:01:34 GMT

My device is not Apple silicone. So I didn't come across any permission issues.

Re: EOS Webcam Utility Pro will not show camera feed for a MacOS 13.5.1

SHIBLEE — Wed, 30 Aug 2023 00:23:27 GMT

I was able to make my Rebel T6i work in the following sequence on a 2017 Intel based MacBook Pro (I've been doing this for almost a year now):

Quitting EOS Webcam Utility Pro software
Turn on video conference in Chrome
Wait until it fails and shows red "x"
Turn on the camera
Wait for the camera display to have one black flicker
Turn off camera option in video conference
Wait for 10 seconds
Turn on the camera option in video conference
Camera display flickers with a yellow (!) icon
Everything starts working as expected

This is a very lengthy startup process and feels more like a hack. I wish the software kept working smoothly just the way it did 2 years ago.