topic Re: EOS Webcam utility not installing in EOS Webcam Utility Pro - Discussions

EOS Webcam utility not installing

jbnaronz — Sat, 19 Sep 2020 13:59:43 GMT

I always experience an error while installing the v1.0 of the webcam utility. After the "Preparing Installation" phase, it always give me the error message "EOS Webcam utility setup ended prematurely because of an error." Does someone also experience this? The beta version works just fine but this new one does not. Is there a fix to this? I tried restarting and turning off my antivirus and running it as adminstrator to no avail.

Re: EOS Webcam utility not installing

abrogard — Sun, 20 Sep 2020 04:49:29 GMT

I have the same or similar problem.

Is there some canon tool we can use somewhere to interrogate our computers and see what the problem might be?

I'm trying to install version 4 onto a Win10 machine. It seems to go okay and then reports that the installation was stopped because of some error.

then I find an icon for DPP on my desktop and a list of canon utilities in my list of apps So I click on dpp and it starts to open and then gives up reporting that 'an error occured' but that's all it tells me.

ddpw4.12.60-installer.exe is what I've tried ot use.

and the camera I want to use with it is a 400D. And I have 350D, too. I'd like to use that as well.

I know some versions of dpp won't work with those old cameras.

But the problem I'm talking about here now is before we get anywhere near the cameras. I'm talking about a problem simply trying to install and run the software.

Any help?

Re: EOS Webcam utility not installing

Mark35mmF2 — Sun, 20 Sep 2020 05:12:33 GMT

H there,

I'm not aware of a tool Canon makes to monitor the PC's processes and find what the hangup might be, I would guess anything preventing installation of the EOS Webcam Utility would likely block such software the same way. One thing I have found with Windows 10 is that it seems to be less flexible with how it treats setup files in the Downloads folder. You might have luck installing the program by moving the downloaded folder from the Downloads folder onto your desktop and running the installation from there. Also, you may not need to do this but since its one extra click I would recommend selecting "Run as Administrator" as you did before.

Re: EOS Webcam utility not installing

abrogard — Sun, 20 Sep 2020 08:17:05 GMT

Thanks for the reply.

Yep, but the point is such software would know when, at what point, it had been blocked and could report that - and then we'd know what was happening to our installs. That's the whole point of such software.

I thought Canon had something. I must be mixing Canon up with someone else.. maybe HP, they're pretty good at web based diagnostics I think.

Well that machine has just put in two hours updating its windows OS, all off its own bat, I didn't ask it to do it. It might work better after that.

Yep, I'll run as admin.

And I have windows Defender working and Avira has gotten in there somehow, too. I'll root that out or at least disable it.

See how I go then.

🙂

Re: EOS Webcam utility not installing

shadowsports — Sun, 20 Sep 2020 14:27:09 GMT

In addition. Strongly suggest you dump Avira. After uninstalling, restart and run the software again.

Ensure you are running Canon software downloaded and intended for the correct region where you live.

In case you are not in the US.

Q: What is the distribution for official version?

A: The beta version was only available in the USA. However the official version will be widely distributed in regions outside the USA. Please check the website of each country or region to see if it is distributed in your area, or contact your local service location.

Re: EOS Webcam utility not installing

olumi — Wed, 23 Sep 2020 10:28:39 GMT

Hi, have you been able to solve this problem??,, i have the issue too

Re: EOS Webcam utility not installing

abrogard — Wed, 23 Sep 2020 11:11:29 GMT

I kinda did and kinda didn't.

I mean I have it working now but I"ve got a new update of win10 - the 2004 thing.

MS did that to me and killed everything. I had to do a new install. First they updated, everything went wrong, it wouldn't boot, and it wouldn't rollback so I had to do a new install and that, of course, is the current 2004.

So then I couldn't find an install package that would work so I hunted my old drives and found what I had used before:

canoneosutilityeuv3.10.0 -installer.exe a 124,689KB file and it installed fine.

That's mainly what I was after. I haven't installed the dpp yet. I'll get onto that shortly and let you know if you're interested.

Still trying to put things together on this new install. I find win10 2004 disabled lan file/printer sharing by default, have to go to services and enable the appropriate function and then your lan works. but the printer bit still doesn't work.

And I'm told they did that so's people would keep everything on the cloud instead of on their home lans.

That's all good. It's totally excellent. Made up my mind for me finally after years of dithering. I'm off to Linux.

🙂

yep, just installed dppw4.10.0 installer and all went well, it seems to be working fine.

Re: EOS Webcam utility not installing

olumi — Wed, 23 Sep 2020 11:17:58 GMT

Im talking about EOS webcam utility ..installed yet ?

Re: EOS Webcam utility not installing

olumi — Wed, 23 Sep 2020 11:18:48 GMT

Solved yet ? same issues here

Re: EOS Webcam utility not installing

abrogard — Wed, 23 Sep 2020 11:36:56 GMT

abject apologies. I jumped into the thread with the statement 'same or similar' but since then, wrapped in my own little world, I've forgotten all about it being really a 'webcam' thing.

thought everyone was sharing my problem: eos ute and dpp

I know nothing about that webcam thing.

I will have a look, see if I can contribute anything.

😞

oh.. took a quick look and I think it has no relevance to me with my old 400D. unless it'd help if I tried to download and install just to see if it will, even though I can't expect it to work with my camera?

if that's any use to anyone which camera model do you prefer I choose?

Re: EOS Webcam utility not installing

jbnaronz — Fri, 25 Sep 2020 14:01:38 GMT

I still don't have a solution for this. I just try to install the software everyday by getting a new download at the website, still, to no avail. maybe i should wait for other updates of the software.

Re: EOS Webcam utility not installing

abrogard — Fri, 25 Sep 2020 21:37:20 GMT

Well even though I don't have a camera to support it I thought I'd try the download/install. I told it I had a 60D, just picked that at random, and it downloaded.

Then I set it to install and off it went going through the install procedure.

And finished with nothing! Nothing installed. No error messages. Nothing.

I have windows 2004.

I wonder what winver they're testing this thing on?

Re: EOS Webcam utility not installing

Waddizzle — Fri, 25 Sep 2020 22:43:10 GMT

@abrogard wrote:

Well even though I don't have a camera to support it I thought I'd try the download/install. I told it I had a 60D, just picked that at random, and it downloaded.

Then I set it to install and off it went going through the install procedure.

And finished with nothing! Nothing installed. No error messages. Nothing.

I have windows 2004.

I wonder what winver they're testing this thing on?

That means it probably installed conrrectly. The installation is a device driver, not a user app.

Re: EOS Webcam utility not installing

abrogard — Sat, 26 Sep 2020 00:31:23 GMT

Perhaps I can check that? Search in my device drivers somehow?

That's all I can contribute. I can't check its operation with a camera for I don't have one to suit.

So maybe win version is important. As I said, mine is 2004. As of last week. And a completely new install because it broke my old one when it 'upgraded' (MS for 'sabotage') and I had to do a new install.

🙂

Re: EOS Webcam utility not installing

olumi — Sat, 26 Sep 2020 20:05:28 GMT

SOLVED

ITS OK AFTER I UPGRADED WINDOWS 10 .

Re: EOS Webcam utility not installing

owen — Fri, 02 Oct 2020 16:11:11 GMT

same issue, i dont know a fix

Re: EOS Webcam utility not installing

Futureline — Wed, 25 Nov 2020 21:37:19 GMT

Hi.

I had the same issue, but it turned out that I didn't get the purpose of the app/program:
When you use your preferred camera-app or program to stream or record videoes (or take pictures with it connected to the pc), the Eos webcam utilitiy integrates in that program, so you can't open Canon Webcam Utility on it's own.

I'm sure most of you are aware of that, but I wasn't, so this is for the others like me. 🙂

Re: EOS Webcam utility not installing

themadbear — Mon, 30 Nov 2020 02:58:13 GMT

I'm running Windows 10 20H2, installing EOS Webcam Utility 3.13.10.

Installation would start, prompt me for language, etc, then bring up UAC. I told it YES, and then a small box popped up and disappeared before I could read it, and that was the end - nothing was installed.

I realized that I was trying to run the install from a network drive and that I'd had problems with doing that before. I copied the software to my C: drive, tried it again, and it worked perfectly.

Hope this helps someone.

Re: EOS Webcam utility not installing

DiegoZambrano — Sun, 20 Dec 2020 22:04:29 GMT

When installing EOS Webcam Utility 1.1 Windows
I give next to everything and when I finish and at the end I cannot start the program, the application does not appear on my computer, only files .dll in the program folder

Re: EOS Webcam utility not installing

Waddizzle — Mon, 21 Dec 2020 01:48:21 GMT

@DiegoZambrano wrote:
When installing EOS Webcam Utility 1.1 Windows
I give next to everything and when I finish and at the end I cannot start the program, the application does not appear on my computer, only files .dll in the program folder

Yes, that's correct. It is similar to adding a printer or a mouse. The Webcam Utility is a device driver. There is no GUI.