topic Re: WARNING Webcam Utility DOES NOT WORK with Mac M1 running Big Sur versions past 11.0 in EOS Webcam Utility Pro - Discussions

WARNING Webcam Utility DOES NOT WORK with Mac M1 running Big Sur versions past 11.0

reeceguida — Tue, 09 Feb 2021 20:47:47 GMT

I want to save others the trouble: Webcam Utility will ONLY work for Mac M1 (AKA the 2020 models that don't have the Intel Chips) running Big Sur 11.0. Stop searching for a fix because there isn't one.

Canon: is adding support for this on your Webcam Utility roadmap? Can you PLEASE post a fix to your software? My only option is to revert back to Big Sur 11.0, and I can't do that because I don't have a backup.

I was so excited to use this beautiful camera for work/streaming and now I feel like I just put money in a paper shredder. I will glady return it for another if there's no promise of a fix.

Re: WARNING Webcam Utility DOES NOT WORK with Mac M1 running Big Sur versions past 11.0

kvbarkley — Tue, 09 Feb 2021 21:44:06 GMT

Since it is only supported up to Catalina, consider yourself lucky it works with Big Sur at all.

Re: WARNING Webcam Utility DOES NOT WORK with Mac M1 running Big Sur versions past 11.0

reeceguida — Tue, 09 Feb 2021 21:49:38 GMT

That's incorrect. Yes, I know it's posted here but a Canon support team representative says it works with Big Sur 11.0.

Either way, Canon 1) doesn't have its facts straight and 2) isn't keeping up with the technology.

Not my problem. Just trying to help others here who were doing their due diligence and didn't figure it out!

Re: WARNING Webcam Utility DOES NOT WORK with Mac M1 running Big Sur versions past 11.0

Waddizzle — Wed, 10 Feb 2021 14:00:45 GMT

@reeceguida wrote:
That's incorrect. Yes, I know it's posted here but a Canon support team representative says it works with Big Sur 11.0.

Either way, Canon 1) doesn't have its facts straight and 2) isn't keeping up with the technology.

Not my problem. Just trying to help others here who were doing their due diligence and didn't figure it out!

Welcome to Apple's world. This is how Apple does business. Every OS update breaks the code base. They call it security.

Re: WARNING Webcam Utility DOES NOT WORK with Mac M1 running Big Sur versions past 11.0

reeceguida — Wed, 10 Feb 2021 14:32:36 GMT

Yeah. I work in cybersecurity, and truly believe in the value of software updates protecting users against vulnerabilities. This issue seems to be on Canon IMO. Couldn't they just update their WCU software so its compatible with the latest Mac and Windows releases? Otherwise they're just irrelevent.

Re: WARNING Webcam Utility DOES NOT WORK with Mac M1 running Big Sur versions past 11.0

Waddizzle — Wed, 10 Feb 2021 21:25:23 GMT

@reeceguida wrote:
Yeah. I work in cybersecurity, and truly believe in the value of software updates protecting users against vulnerabilities. This issue seems to be on Canon IMO. Couldn't they just update their WCU software so its compatible with the latest Mac and Windows releases? Otherwise they're just irrelevent.

If you work in cyber security, then you should understand what a major crime it is to update your OS and break the code base.

BTW, it isn ot just Canon. Apple OS updates break a LOT of apps. When Microsoft updates Windows, nothing breaks. When Apple updates MacOS or iOS, everything breaks.

Feel free to blame to Canon, if you so wish. Apple has done this for years. It isn't anything nw. Apple breaks apps from Adobe, Sony, Nikon, and all of the major players in the photo business, as well as other market segments and demographics.

Re: WARNING Webcam Utility DOES NOT WORK with Mac M1 running Big Sur versions past 11.0

kvbarkley — Thu, 11 Feb 2021 16:10:13 GMT

Well, hang on until Windows switches to 64 bit only! Then there will be wailing and gnashing of teeth.

Though I will admit, this is one place where Microsoft outshines Apple.

Re: WARNING Webcam Utility DOES NOT WORK with Mac M1 running Big Sur versions past 11.0

Waddizzle — Thu, 11 Feb 2021 22:11:39 GMT

@kvbarkley wrote:
Well, hang on until Windows switches to 64 bit only! Then there will be wailing and gnashing of teeth.

Though I will admit, this is one place where Microsoft outshines Apple.

It already has switched to 64-bit only. All of the native Windows 10 machines for sale have all been 64-bit CPUs for a several years. The only 32-bit Windows 10 machines are those free upgrades from Windows 7/8, and most of those are already being phased out of service because they still run Windows 7/8 under the hood.

Re: WARNING Webcam Utility DOES NOT WORK with Mac M1 running Big Sur versions past 11.0

zuko2020 — Wed, 17 Feb 2021 18:12:32 GMT

Apple OS updates break a LOT of apps. When Microsoft updates Windows, nothing breaks. When Apple updates MacOS or iOS, everything breaks.

Either you are out of your elemnt or your bias is showing. When Apple previws an OS in beta for 8 months before release, what do you think is happening? They are allowing developers to get their code up to the new standard. It's funny that you blame Apple for updating software when you get that kind of lead time. Your constant stream of misinformation is laughable.

Re: WARNING Webcam Utility DOES NOT WORK with Mac M1 running Big Sur versions past 11.0 - SUCCESS!!

deanojr — Tue, 13 Apr 2021 20:22:48 GMT

Well kinda:

I have discovered today that EOS Webcam Utility DOES INDEED work with Mac M1 running Big Sur versions up to 11.2.3. The caveat I have found is that applications that have been recompiled for Apple Silicon do not work. I am running a Mac Mini M1 with Big Sur 11.2.3 with a Canon EOS 90D. I am not running the EOS Utility (I have heard it causes problems and furthermore it is not a priority for me. Will test later.)

When I initially setup my M1, I did so from scratch. I downloaded all fresh copies of software with a preference to those recompiled for Apple Silicon. My experience was not good. I noticed that it did work consistently with Blue Jeans but nothing else I needed. No Google Meet, No Zoom, No Facetime etc.

Once I realized that the current version of BlueJeans was not recompiled, I uninstalled Google Chrome and installed the version for Intel Macs and VOILA! Google Meet works! Same for Zoom. The version for Intel Macs works just fine and accesses the EOS Webcam Utility v1.0 without issue.

Clealy I have not tested all of the apps mentioned here but hopefully this approach will work for you guys until the EOS Webcam Utility is reworked for Apple Silicon.

BTW - Facetime, Photo Booth, etc still won't work.

Re: WARNING Webcam Utility DOES NOT WORK with Mac M1 running Big Sur versions past 11.0 - SUCCESS!!

sogrady — Wed, 05 May 2021 03:55:49 GMT

Just found this thread after failing to get the utility working on a new M1 Mac Mini. I reverted Chrome from the M1 version to the x86 version, running under Rosetta, but the webcam utility still didn't work.

This was on Big Sur 11.3. Really hoping Canon updates this because I'm going to have to keep a dedicated second machine around just for the webcam until it works.

Re: WARNING Webcam Utility DOES NOT WORK with Mac M1 running Big Sur versions past 11.0

tokris — Thu, 13 May 2021 17:28:35 GMT

I had the same problem. There is a workaround however annoying. Revert your Google Meet, Zoom or whatever software you are using to the Intel version and do not use the "universal" version for the m1 chip; it works like a charm for now. It does mean that you can not use Safari plugins, however, because you can not revert to the Intel version of that software. Canon's software does not play well with any updated software. Hope this helps and I hope that Canon updates their software soon (sadly, it will likely take them until the ned of the year).

Re: WARNING Webcam Utility DOES NOT WORK with Mac M1 running Big Sur versions past 11.0

sogrady — Thu, 13 May 2021 18:22:06 GMT

This didn't work for me, unfortunately. Hoping it gets updated soon, and/or I find something else to use besides the EOS Utility.

Re: WARNING Webcam Utility DOES NOT WORK with Mac M1 running Big Sur versions past 11.0

sogrady — Mon, 24 May 2021 20:25:55 GMT

I ran out of time waiting for Canon to make the EOS Webcam Utility compatible with whichever of Big Sur and the M1 chip that broke my setup and found an alternative. I initially was going to go with the Elgato Camlink but that doesn't appear to work for a 7D, only the 7D Mark II, so I looked around and finally found Cascable Pro Webcam for the Mac. It picked up the 7D just fine and - so far at least - has worked without issue.

It's $40, unlike the free Canon utility, but if you need it for work and can't wait just a heads up that it works for me with the aforementioned 7D running on the M1 under Big Sur.

Re: WARNING Webcam Utility DOES NOT WORK with Mac M1 running Big Sur versions past 11.0

Sidewinder3000 — Tue, 25 May 2021 21:29:37 GMT

Are you serious? This is 100% Canon's fault. Millions of the best videographers and photographers use Apple Macs as their computer of choice. Apple announced their change to Apple Silicon months ago, and create a developer kit that makes it relatively simple to update existing software to work with what will be, literally, the future of Macintosh computing. The vast majority of Apple macOS software updates don't "break the codebase" for software that was developed properly for macOS.

Canon, I hope you are monitoriing this and understand how massively frustrating it is that you STILL haven't updated the EOS Webcam utility to work with M1 Macs on Big Sur. Please do this ASAP! If you don't communicate something about how this software update will be available soon, then you are forcing my hand to make the decision to switch ALL my camera gear to Sony. Please be the camera company we all want and need you to be and update EOS Webcam to work with Apple Silicon Macs.

Re: WARNING Webcam Utility DOES NOT WORK with Mac M1 running Big Sur versions past 11.0

tokris — Tue, 25 May 2021 22:34:47 GMT

I agree entirely!

Re: WARNING Webcam Utility DOES NOT WORK with Mac M1 running Big Sur versions past 11.0

ecachucho — Tue, 01 Jun 2021 09:50:31 GMT

Could not agree more. Canon software has always been about 5yrs behind the curve on Mac and even on Windows, so I don't think this is the case of blaming Apple - def with the impression that Canon doesn't prioritise this.
But otherwise thanks @sogrady ! Cascable Pro works flawlessly! Great to not have to wait for years for Canon to respond. (it will be years, might as well move on)

Re: WARNING Webcam Utility DOES NOT WORK with Mac M1 running Big Sur versions past 11.0

robtain — Wed, 02 Jun 2021 16:03:09 GMT

From my understanding, Apple gives developers plenty of time and documentation to address system-level changes that might break an application. It's incumbent on developers to respond to upcoming changes before they break. My experience with canon software for the Mac is checkered. They have been very laggard with updates for the EOS Utility and other driver tools for cameras and printers. They also abandon software on the Mac side long before they do the same on Windows.

Re: WARNING Webcam Utility DOES NOT WORK with Mac M1 running Big Sur versions past 11.0

Waddizzle — Thu, 03 Jun 2021 05:16:53 GMT

@robtain wrote:
From my understanding, Apple gives developers plenty of time and documentation to address system-level changes that might break an application. It's incumbent on developers to respond to upcoming changes before they break. My experience with canon software for the Mac is checkered. They have been very laggard with updates for the EOS Utility and other driver tools for cameras and printers. They also abandon software on the Mac side long before they do the same on Windows.

Your understanding of software development on the Apple platform seems incomplete and inaccurate.

MS Windows has an "open architecture" while the Apple platform does not. Software developers for the Apple platform must pay a licensing fee just to use the software development tools. Apple controls the entire software development process, so don't be so quick to blame third parties.

Canon is hardly alone when it comes to their software breaking following an Apple update. Every company goes through this same cycle with Apple over and over, and over and over again. Every major OS update from Apple usually means paying Apple new licensing fees to for the new software libraries to update your software.

This business practice was behind the "Big Blue" lawsuit against IBM some 50 years ago. Google it. IBM lost, and rightfully so.

Re: WARNING Webcam Utility DOES NOT WORK with Mac M1 running Big Sur versions past 11.0

EdMartin — Thu, 10 Jun 2021 21:28:04 GMT

@Waddizzle wrote:

Your understanding of software development on the Apple platform seems incomplete and inaccurate.

MS Windows has an "open architecture" while the Apple platform does not. Software developers for the Apple platform must pay a licensing fee just to use the software development tools. Apple controls the entire software development process, so don't be so quick to blame third parties.

Canon is hardly alone when it comes to their software breaking following an Apple update. Every company goes through this same cycle with Apple over and over, and over and over again. Every major OS update from Apple usually means paying Apple new licensing fees to for the new software libraries to update your software.

This business practice was behind the "Big Blue" lawsuit against IBM some 50 years ago. Google it. IBM lost, and rightfully so.

I'm sorry to veer off the helpful content of this thread by going in the "whose fault is this?" direction, but @Waddizzle, your clear bias against Apple is just too much. Enough so that I registered for an account so I could reply.

Fine... you don't like closed systems. Enjoy Windows, Linux and Android. That's great! But just because Apple prefers a closed system doesn't make it wrong. It's just not your preference. Many people (deveopers & consumers) like Apple. You essentially cutting & pasting the same anti-closed-system rant is counter productive to the question(s) and helpful answers. We heard you the first time.

Before you go off on me with "Your understanding of software development on the Apple platform seems incomplete and inaccurate", I've spent the last 30+ years developing on many platforms through engineering, production and ultimately management and ownership of development studios. Windows, Mac, iOS, Android... you name it. [Oh, and I even worked for IBM many years ago.]

As a developer, I can say that this is NOT Apple's fault. This is Canon. As pointed out by several people, Apple developers have early access to new OS versions months before public release. In fact, the new macOS, Monterey, is available to developers right now... and it won't be released in final form until this fall.

All Canon has to do is pay their annual developer fee (as low as $99... but to Canon the enterprise cost would be a whopping $299) and they have access to the code, libraries and support resources. Canon has made the decsion to delay on this. Big Sur has been out publically since last fall (and to developers since last spring). Dev kits for M1 Macs have been around since last summer. And M1 Mac hardware has been publically released since late fall/early winter.

I'm sure that Canon looks at their install-base of users and make decisions based on priority. But I still find it ridiculous that they continue to push off on M1 Mac and Big Sur support at this point. We're talking about hardware that has been public for more than 6 months and an OS that has been available to them for a year. Good God... Adobe has Photoshop and Creative Cloud running on M1's and Microsoft has all of Office running on M1's. Canon can't get a simle camera pass-through app to work? Yikes.

P.S. Huge thanks to @sogrady for mentioning Cascable Pro Webcam. I downloaded it on my M1 MacBook Air and it recognized my R6 immediately. Now THAT is a great example of a productive reply to a question! [And betwwen the 2 of us, our purchases have pretty much paid Cascable's Apple Developer fee for the year!]