topic Re: Webcam Utility and Zoom on Windows only shows utility logo in EOS Webcam Utility Pro - Discussions

Webcam Utility and Zoom on Windows only shows utility logo

jimtut — Tue, 09 Jun 2020 16:25:26 GMT

Installed the utility for my camera (EOS Rebel T6), rebooted, launched Zoom. I am able to select EOS as a video source, but it only shows the logo, whether or not my camera is plugged in.

Any tricks to enabling the EOS utility (which seems to be installed since it's a video source in Zoom) to actually be able to talk to my camera?

Re: Webcam Utility and Zoom on Windows only shows utility logo

Waddizzle — Tue, 09 Jun 2020 16:52:57 GMT

Did you follow ALL of the instructions?

I do not think your camera is listed as being supported. Instructions say not to use the web version of some apps, and I think Zoom was one of them. Did you shut down the EOS Utility Launcher Service in the System Tray?

Re: Webcam Utility and Zoom on Windows only shows utility logo

jimtut — Tue, 09 Jun 2020 17:47:46 GMT

According to https://www.usa.canon.com/internet/portal/us/home/support/self-help-center/eos-webcam-utility/, EOS Rebel T6 is supported. I tried using the Webcam utility before ever installing the basic Canon Utility (I normally use my Mac for transferring images, but want to use the webcam for work on my PC). So, the basic Utility was not interferring.

I later installed the basic Utility, and it can't see the camera either. I'm using the correct USB cable, I even tried 2 of them. is there anything to enable in the camera for the USB port to work? If not, it's possible that there's a policy on my PC that prevents external cameras being attached...

Re: Webcam Utility and Zoom on Windows only shows utility logo

Stephen — Tue, 09 Jun 2020 17:54:37 GMT

You just need to make sure your camera is on, in video mode, not recording, and that the USB cable is connected to a good USB port - usually on a desktop PC, it'll be a rear port that works best. If you're on a laptop, your laptop will need to be plugged into its power adapter.

Make sure the EOS Utility software is closed (the camera icon near your clock), and it should work, unless something else is causing a problem.

Re: Webcam Utility and Zoom on Windows only shows utility logo

jimtut — Tue, 09 Jun 2020 19:19:08 GMT

Yes, I've done all of those things. I'm not alone in this problem with that exact same logo shown in Zoom. While searching YouTube for hints to get this working, someone commented there with a Rebel T6 with the exact same problem. Maybe we both have bad cables or other PC problems, or maybe the T6 doesn't really work with this yet? But the fact that the EOS Utility itself can't detect the camera tells me that something is really wrong. I've tried 2 cables, but I'll look for a 3rd...

Re: Webcam Utility and Zoom on Windows only shows utility logo

Waddizzle — Tue, 09 Jun 2020 20:56:02 GMT

If the Rebel T6 has Wi-Fi, then make sure the camera is in USB mode.

How long have you owned the camera? How do you download stills from the camera?

I had thought it used the EOS Utility 2, but apparently it uses the EOS Utility 3, which seems to be the determining factor when it comes to compatibility. Let's first make sure that the EOS Utility 3 can connect to the camera, then work our way up to Web Cam.

Re: Webcam Utility and Zoom on Windows only shows utility logo

jimtut — Fri, 12 Jun 2020 18:43:13 GMT

Thanks! I had to go into the Wifi menu and fully disable it, that allowed the USB connection to work to the PC!

BTW, I've never used the USB before (obvsiouly), I always transfer photos (to my Mac) using the SD card.

Re: Webcam Utility and Zoom on Windows only shows utility logo

Santiago_0118 — Sat, 10 Oct 2020 00:55:05 GMT

What exactly happened when you connected your camera. When I connected mine, my camera screen said, “Press <camera icon> button to activate movie shooting.” I press it and then it disappears and shows what the camera is seeing. I then go straight to my pc, open up discord, zoom, and google meets. In every screen, I still se the “EOS Webcam Utility” with the USB end and an X. I’ve tried restarting my pc, uninstalling as well as all the other tips above. I’d appreciate any kinds of help.

Re: Webcam Utility and Zoom on Windows only shows utility logo

b3mv0b — Thu, 26 Nov 2020 06:02:14 GMT

When I get this on zoom I only have to turn the T6I off and turn it back on to the video setting. You;ll hear the two tone indicating that the camera is on operating. I will usually go through the audio setting test page then the video test on zoom. make sure the USB cable and connectors are good. Wish I could offer more help but I moved to a different camera and the Canon webcam update does not recognize the camera as being connected. I will go back to the beta download because it has worked for the old T6I for months and hours on end without fail. I use it with the Zoom Meeting App. All the best

Re: Random loss of webcam video in Zoom

LanceLeVar — Tue, 08 Dec 2020 19:43:47 GMT

When I start a ZOOM meeting, my EOS Webcam Utility Beta works perfectly. I can see myself and the attendees can see me.

However, when I am invited to a ZOOM meeting, there are times when he EOS Webcam Utility Beta works fine and other times, if just shows the splash page.

I can leave that meeting and immediately start my own meeting, without changing any settings, and the utility works perfectly.

Any thoughts/suggestions.

Re: Random loss of webcam video in Zoom

Waddizzle — Tue, 08 Dec 2020 21:35:49 GMT

@LanceLeVar wrote:
When I start a ZOOM meeting, my EOS Webcam Utility Beta works perfectly. I can see myself and the attendees can see me.

However, when I am invited to a ZOOM meeting, there are times when he EOS Webcam Utility Beta works fine and other times, if just shows the splash page.

I can leave that meeting and immediately start my own meeting, without changing any settings, and the utility works perfectly.

Any thoughts/suggestions.

The EOS Webcam Utility has been updated from a Beta Release. It is now an official release, v1.0.

Re: Webcam Utility and Zoom on Windows only shows utility logo

veggirlrd — Tue, 12 Jan 2021 05:19:54 GMT

We had this same exact problem tonight. We tried all the suggestions - plugging laptop in to power, restarting computer after installing software, but still saw the error message. But then! We switched our lens to manual focus mode and it started working! It was a 50 mm lens, a Yong Nuo. Oddly, when we took off the 50 mm and used an 18-55 Canon kit lens, it worked in manual focus mode or auto focus mode. Hooray! Look out Zoom. Here I come!

Re: Random loss of webcam video in Zoom

Tumleren — Wed, 13 Jan 2021 20:19:44 GMT

@LanceLeVar wrote:
When I start a ZOOM meeting, my EOS Webcam Utility Beta works perfectly. I can see myself and the attendees can see me.

However, when I am invited to a ZOOM meeting, there are times when he EOS Webcam Utility Beta works fine and other times, if just shows the splash page.

I can leave that meeting and immediately start my own meeting, without changing any settings, and the utility works perfectly.

Any thoughts/suggestions.

I'm having the same issue. I can see the preview in Zoom just fine, and in the settings just fine, but when I join a meeting it just displays the spash screen. It worked fine for one or two meetings, then it's been acting out since. Would really love to know how to fix it.

Re: Webcam Utility and Zoom on Windows doesn't show fullscreen

Lexi_Fit — Wed, 03 Feb 2021 10:40:34 GMT

Hello,

I would be so greatful if someone has a solution for the black lines on the left and right sides of the screen in Zoom.

For some reason I cannot get Zoom to accept the Canon camera in fullscreen.

The model is EOS 1100D, it can take 16:9 videos, and when I play them back on my laptop they are fullscreen.

Unfortunately when I sign on to Zoom it cuts the sides off.

Settings in Zoom are set to 16:9 widescreen and HD, as are the settings on the camera, and my normal webcam shows fullscreen on the same settings.

For some reason the camera is not communicating properly with zoom.

Please Help..I would really love to keep the widescreen and have a better picture for the classes I give per Zoom.

Thank in advance for any ideas.

-Lexi

Re: Random loss of webcam video in Zoom

Tumleren — Wed, 03 Feb 2021 10:55:13 GMT

@LanceLeVar wrote:
When I start a ZOOM meeting, my EOS Webcam Utility Beta works perfectly. I can see myself and the attendees can see me.

However, when I am invited to a ZOOM meeting, there are times when he EOS Webcam Utility Beta works fine and other times, if just shows the splash page.

I can leave that meeting and immediately start my own meeting, without changing any settings, and the utility works perfectly.

Any thoughts/suggestions.

The problem seems to be the USB port. I had inadvertently switched to a different port, a 2.0 port. This caused the problem with it working in the preview but not in the actual video call. When I switched to a 3.0 or 3.1 port (i forget which it is), the camera again worked fine during video calls. So it probably has something to do with the power or bandwidth available on USB 2 vs USB 3