topic Re: EOS Webcam Utility - shuts off then on every 30 minutes in EOS Webcam Utility Pro - Discussions

EOS Webcam Utility - shuts off then on every 30 minutes

thewong1024 — Wed, 20 Jan 2021 17:19:40 GMT

I have a Canon 7D Mark II and a Macbook running MacOS 10.15.7 running the 1.1 release of the EOS Webcam Utility. I have the camera setup as a webcam and works great except for one new behavior. If I'm in a meeting longer than 30 minutes, it'll shutoff almost exactly at 30 minutes for a couple seconds and then reconnect. It sounds like it is power cycling. In the Setting menu I already adjusted the Auto Power Off to disabled. When I had the beta webcam utility, this wasn't happening. Only really started noticing it after I updated it to 1.1.

Any thoughts on how to fix this?

Re: EOS Webcam Utility - shuts off then on every 30 minutes

bridge — Sat, 23 Jan 2021 14:41:08 GMT

Me too. 7D Mark II firmware v.1.1.3 and auto power off disabled , MB Pro w/ Big Sur, webcam utility 1.0

Every 30 minutes camera disconnects and reconnects after a second or two.

Re: EOS Webcam Utility - shuts off then on every 30 minutes

bridge — Sat, 23 Jan 2021 19:33:29 GMT

I just figured out that it doesn't cycle off every 30 minutes if there is no memory card in the camera. That's right, no card, no problem.

Re: EOS Webcam Utility - shuts off then on every 30 minutes

thewong1024 — Thu, 28 Jan 2021 21:53:32 GMT

Still not working for me. Are you taking out both the SD and CF card? Also, what setting are you using for the camera (e.g. AV/P, live view mode, etc)?

Re: EOS Webcam Utility - shuts off then on every 30 minutes

bridge — Thu, 28 Jan 2021 23:17:05 GMT

Right, I don't have any memory cards in my camera. I'm in AV mode.

Re: EOS Webcam Utility - shuts off then on every 30 minutes

bridge — Thu, 04 Feb 2021 18:06:15 GMT

Try setting auto power off to 1 minute.

Re: EOS Webcam Utility - shuts off then on every 30 minutes

benjaminfisher — Sat, 06 Feb 2021 15:24:18 GMT

was this ever resolved? having the same issue...

Re: EOS Webcam Utility - shuts off then on every 30 minutes

thewong1024 — Sat, 06 Feb 2021 17:05:47 GMT

Not yet, going to test the auto power off set a 1 min to see if that works. I did find that if I tap the shoot button it resets the 30 minute timer. Kind of annoying since I have meetings that go over 30 minutes but it's a hack for now. Still looking for a more permanent fix.

Re: EOS Webcam Utility - shuts off then on every 30 minutes

benjaminfisher — Sat, 06 Feb 2021 17:13:31 GMT

I just tested the set auto power off to 1 minute and that seems to have fixed it. Doing a few more tests to confirm.

Re: EOS Webcam Utility - shuts off then on every 30 minutes

benjaminfisher — Sun, 07 Feb 2021 16:33:36 GMT

I can confirm after 3 tests that setting auto power off to 1 minute fixes this issue. I have it on M mode, video shooting mode. Thank you bridge!!

Re: EOS Webcam Utility - shuts off then on every 30 minutes

bridge — Mon, 08 Feb 2021 20:45:25 GMT

Glad to hear that this worked for you too!

Re: EOS Webcam Utility - shuts off then on every 30 minutes

benjaminfisher — Mon, 08 Feb 2021 22:20:02 GMT

Me too! I’ve been researching this issue for over 2 months, you’re literally the only person on all the threads that had the solution. I owe you big time!

Re: EOS Webcam Utility - shuts off then on every 30 minutes

thewong1024 — Sat, 13 Feb 2021 16:18:23 GMT

This fixed it!!!

Re: EOS Webcam Utility - shuts off then on every 30 minutes

BlackMetalRobot — Wed, 21 Apr 2021 16:30:13 GMT

Just came here to say, your solution works on my Canon T2i and thank you, you a true internet hero.

Re: EOS Webcam Utility - shuts off then on every 30 minutes

Corp_mtg_guy — Tue, 04 May 2021 12:02:00 GMT

Impressive. Any one have an idea why setting power off to 1 minute works? It seems like that sets the camera to turn off every one minute, but somehow forced the camera to stay on. Cool that it works. Just curious as to why.

Re: EOS Webcam Utility - shuts off then on every 30 minutes

bridge — Tue, 04 May 2021 12:24:39 GMT

Great question. I don’t have any idea why it worked. I guess I just got lucky.

Re: EOS Webcam Utility - shuts off then on every 30 minutes

Waddizzle — Tue, 22 Nov 2022 14:27:24 GMT

@bridgewrote:
Great question. I don’t have any idea why it worked. I guess I just got lucky.

If I had to venture a guess as to why it worked, then it would be because the default setting is not disabled. One minute might be the default, I’m not sure.

It is a safe bet that the Webcam Utility has to make a number of assumptions about camera settings. The best assumptions to make would be settings are at their factory defaults. The same app seems to be used with a wide variety of cameras, each with their own set of menus and options.

Re: EOS Webcam Utility - shuts off then on every 30 minutes

Steve_Banton — Tue, 22 Nov 2022 16:45:01 GMT

But how do you stop the screen displaying that no card is inserted?

Do you guys use video mode or AV, M etc.

Re: EOS Webcam Utility - shuts off then on every 30 minutes

Steve_Banton — Tue, 22 Nov 2022 16:46:12 GMT

Very basic question. Does AV mode work for webcam use, if so how do i do this?

Re: EOS Webcam Utility - shuts off then on every 30 minutes

sural — Wed, 23 Nov 2022 02:31:54 GMT

I tried this last week and seemed to work. Now with auto power off set to 1 min, the camera shuts off in 1 min. What am I missing here?