topic Re: Webcam Utility still not installing 2.3e on Surface Laptop 7 ARM in EOS Webcam Utility Pro - Discussions

Webcam Utility still not installing 2.3e on Surface Laptop 7 ARM

jcreamer898 — Fri, 01 Aug 2025 19:14:34 GMT

I've tried both 2.3e, and 2.3b, and both of them still will not get through the dialog.

I've tried uninstalling both, reinstalling, and restarting to no avail.

Re: Webcam Utility still not installing 2.3e on Surface Laptop 7 ARM

NatalyaP — Sun, 03 Aug 2025 21:05:13 GMT

Greetings jcreamer898,

Per review of the screenshots you have provided, it appears that Microsoft Visual C++ may not be installed on your computer. In case it is installed but the issue persists with installing the EOS Webcam Utility, then we would suggest on reaching out to Microsoft for assistance or the manufacturer of your computer.

Re: Webcam Utility still not installing 2.3e on Surface Laptop 7 ARM

jcreamer898 — Tue, 05 Aug 2025 14:11:36 GMT

I have the arm64 version of C++ installed. The installer needs to stop checking for the x64 requirement if the arm one is already installed. This is an issue on Canon not on Microsoft.

Re: Webcam Utility still not installing 2.3e on Surface Laptop 7 ARM

Stephen — Tue, 05 Aug 2025 14:20:33 GMT

I recommend calling support so they can investigate this with you one-on-one in real time. Support is available weekdays from 9am to 6pm (ET) at 1-800-OK-CANON (800-652-2666).

Re: Webcam Utility still not installing 2.3e on Surface Laptop 7 ARM

jcreamer898 — Sat, 09 Aug 2025 21:12:13 GMT

Ah ok I’ll try to call them this week.

Re: Webcam Utility still not installing 2.3e on Surface Laptop 7 ARM

jcreamer898 — Wed, 13 Aug 2025 15:11:24 GMT

I have made sure to have all 3 runtimes.