topic Re: EOS Webcam utility no usb problem in EOS Webcam Utility Pro - Discussions

EOS Webcam utility no usb problem

JapanFreak — Thu, 08 Jul 2021 17:14:21 GMT

Hi i hope you can help me because i'm trying to fix this issue for over 2 h with no success

so i tryed turining off wifi and bluetooth

5 different cablems

closing eos utilty (the one for downloading phtos)

the wierd thing is i can use remote shooting from normal eos utilty but when i try to add to obs the eos webcamutilty i get the error you see

Thanks in advance

Re: EOS Webcam utility no usb problem

Waddizzle — Thu, 08 Jul 2021 19:09:50 GMT

@JapanFreak wrote:
Hi i hope you can help me because i'm trying to fix this issue for over 2 h with no success

so i tryed turining off wifi and bluetooth
5 different cablems
closing eos utilty (the one for downloading phtos)
the wierd thing is i can use remote shooting from normal eos utilty but when i try to add to obs the eos webcamutilty i get the error you see
Thanks in advance

With a Windows 10 PC, you have to shutdown down EOS Utility Service. Make sure hardware is Intel based, because many people seem experience trouble with the USB ports on AMD based machines.

If you have a MAC, I don'T know what to tell you. What would have worked last week would likely not work this week.

Re: EOS Webcam utility no usb problem

Mark35mmF2 — Fri, 09 Jul 2021 04:56:09 GMT

Hi there,

What camera and operating system are you using with the EOS Webcam Utility?

Re: EOS Webcam utility no usb problem

JapanFreak — Fri, 09 Jul 2021 08:38:25 GMT

Im begining to think that this softwere is a scam...

Windows 10 64 bits tryed on 2 different pcs

Re: EOS Webcam utility no usb problem

Mark35mmF2 — Fri, 09 Jul 2021 12:14:10 GMT

There are a couple common things to check which can cause the utility not to work on Windows 10. The first thing to check is that your camera is set to movie mode and your exposure is set before you plug the USB cable into the camera and computer and that Windows identifies the new USB connection with a notification once attached. The notification pops up by wehere your computer screen tells the time. As long as that is done the next step is to verify that EOS Utility 3 is not running either on screen or in the background by checking the system tray on the bottom right corner of your computer screen for the EOS Utility icon. Since EOS Utility and EOS Webcam Utility Beta both communicate with the camera via USB the EOS Webcam Utility Beta will not receive the signal if it is being diverted to the EOS Utility. Once these are done you should see the EOS Webcam Utility as a webcam option in your compatible stremaing or webconferencing software, the Webcam Utility itself is not a standalone program.

Re: EOS Webcam utility no usb problem

JapanFreak — Fri, 09 Jul 2021 15:36:11 GMT

On the secound pc i tryed i dindnt istall EOS Utility 3 ONLY EOS Webcam Uitlity and still didnt work

the wifi was also turned off

and as for the mode the camera is in when i plug the cable is this the right one?

Re: EOS Webcam utility no usb problem

Waddizzle — Sat, 10 Jul 2021 03:41:39 GMT

@JapanFreak wrote:
On the secound pc i tryed i dindnt istall EOS Utility 3 ONLY EOS Webcam Uitlity and still didnt work
the wifi was also turned off
and as for the mode the camera is in when i plug the cable is this the right one?

Which camera model are you using? Knowing which camera is crucial to helping you resolve your issue.

Does the regular EOS Utility work properly?

Are you able to download images to via USB to a computer?

Are you able to use the reglar EOS Utility in a Remote Shooting Mode?

Re: EOS Webcam utility no usb problem

JapanFreak — Sat, 10 Jul 2021 18:31:38 GMT

EOS regular utilty works

i can download via wifi my pictures

eos remote shooting works too

i never tryed to get my photos from the camera via cable i dont know how

Re: EOS Webcam utility no usb problem

Waddizzle — Sat, 10 Jul 2021 21:56:33 GMT

@JapanFreak wrote:
EOS regular utilty works
i can download via wifi my pictures
eos remote shooting works too
i never tryed to get my photos from the camera via cable i dont know how

That last sentence completely contradicts everything that comes before it.

Again, what is the camera model you are trying to use? I strongly suspect that your camera is NOT supported. Please post the model number of the camera. Until then, good luck. There is no way to help you without knowing the camera model.

----------------------------------------------

Which camera model are you using? Knowing which camera is crucial to helping you resolve your issue.

Does the regular EOS Utility work properly?

Are you able to download images to via USB to a computer?

Are you able to use the reglar EOS Utility in a Remote Shooting Mode?

---------------------------------------------

If you are in urgent need, then I suggest that you contact Canon directly.

Re: EOS Webcam utility no usb problem

JapanFreak — Sun, 11 Jul 2021 01:12:09 GMT

The model is EOS M200

the normal utilty works (i download the phtotos wia wifi with the eos utilty )

And YES the EOS utilty works in shooting mode

even to the cabe connected to the pc i only get an connect va wifi

is it possible that the usb on a brand new camera is broken??

the only thing that changes when the camera is connected to the pc its it says busy when i try to enter menu

Re: EOS Webcam utility no usb problem

Waddizzle — Sun, 11 Jul 2021 03:46:34 GMT

@JapanFreak wrote:
The model is EOS M200
the normal utilty works (i download the phtotos wia wifi with the eos utilty )
And YES the EOS utilty works in shooting mode

even to the cabe connected to the pc i only get an connect va wifi
is it possible that the usb on a brand new camera is broken??
the only thing that changes when the camera is connected to the pc its it says busy when i try to enter menu

"Are you able to download images to via USB to a computer?"

That is the part that you need to figure out. How to make it work with USB, not Wi-Fi. The WebcamUtility only uses the USB port, not the Wi-Fi. You need to go into the menus and enable the USB port. The camera does not automatically switch back and forth on its' own. You have a choice to use one or the other, but not both at the same time.

https://www.usa.canon.com/internet/portal/us/home/support/self-help-center/eos-webcam-utility/

The above link says that the Webcam Utility does indeed support the M200 camera. If you do not know who to enable the USB port, then download a copy of the manual form the M200 Product Page at Canon Support. I do not have a copy of it already.

Re: EOS Webcam utility no usb problem

JapanFreak — Sun, 11 Jul 2021 08:15:11 GMT

I managed to find a 6th cable around the house and everything works i still cant believe 5 different cables didn't work
thank you for everything