topic Re: EOS Webcam Utility on Windows ARM? in EOS Webcam Utility Pro - Discussions

EOS Webcam Utility on Windows ARM?

Cyberdinamical — Wed, 11 Jan 2023 20:16:43 GMT

Hello,

I'm running into issues with the EOS Webcam Utility Pro installer on a Surface Pro X running an ARM processor (Windows 11). The installer gives an error for the C++ Redist. 2015-2019 x64 was not correctly installed, even though the install proceeds with the correct ARM64 redistributable install.

Installing the C++ redistributable manually then running the installer provides the options to "Repair or Uninstall" but immediately provides the same error before it finishes.

Is there a possible fix or any plans for upcoming support for a Windows ARM installer for the software?

Thanks
C

Re: EOS Webcam Utility on Windows ARM?

shadowsports — Wed, 11 Jan 2023 20:31:12 GMT

Greetings,

ARM based processors on Windows is not currently supported. Will it be in the future? Maybe, probably. But I cannot say for sure. I'd leave [+}Feedback and make a feature request.

Re: EOS Webcam Utility on Windows ARM?

mreilly07 — Tue, 18 Jun 2024 18:28:01 GMT

I am running into issues on my new ARM Windows device (Microsoft Surface Pro 11) - where is the feedback request form?

Re: EOS Webcam Utility on Windows ARM?

shadowsports — Tue, 18 Jun 2024 19:16:35 GMT

Greetings.

Visit the Canon USA website. In the upper right-hand corner, you'll see a [+]Feedback button. Press it and select Product. Fill out the feature request form. 😀

Canon Homepage | Canon U.S.A., Inc.

Re: EOS Webcam Utility on Windows ARM?

Danny — Fri, 13 Dec 2024 19:36:52 GMT

Hi, everyone! EOS Webcam Utility Pro for Windows ARM is available for download. Just go right HERE.

Hope this helps!

Re: EOS Webcam Utility on Windows ARM?

jedwin — Mon, 17 Mar 2025 15:41:01 GMT

Downloaded the latest version 2.3

Problem is still not resolved. Need urgent help to solve this problem. I am using Surface Pro 11 with ARM Processor

Re: EOS Webcam Utility on Windows ARM?

Stephen — Mon, 17 Mar 2025 15:57:05 GMT

Hello, jedwin.

If you're using EOS Webcam Utility Pro V2.3b for Windows on ARM, and you need urgent assistance, please call support at 1-800-OK-CANON (800-652-2666).

Re: EOS Webcam Utility on Windows ARM?

jedwin — Mon, 17 Mar 2025 16:23:06 GMT

What I had installed was 2.3a..... When I installed 2.3b, the problem is solved. I am able to use the camera as a webcam for zoom meetings. However, I am able to see only the person close to the camera. I am not able to transmit the video of all the people present in the room. Am I doing something wrong?