topic Re: EOS Webcam pro error in use in EOS Webcam Utility Pro - Discussions

EOS Webcam pro error in use with EOS 700D

isa2410 — Tue, 04 Mar 2025 18:53:48 GMT

i keep getting this logo on my laptop, please someone help why because when i used it on other laptop it works very well.. previously i didn't get this error on my laptop it just brand new erorr. can someone helpp

Re: EOS Webcam pro error in use

John_Q — Mon, 17 Feb 2025 22:55:52 GMT

Hello isa2410,

That particular icon indicates that there is another application utilizing the camera when you try to use the EOS Webcam Utility Software. An error screen may also appear when using the EOS Webcam Utility software with the EOS-1DX, EOS 5D Mark III or EOS 6D camera if the media card is not inserted.. Please confirm that the media card is inserted in the camera.

We would recommend exiting and closing any applications that may be running on your computer, or in your task tray that may be connected to your camera, or using the camera’s LiveView video signal. For example: Canon's EOS Utility or an application connected to the camera like another video conferencing app. When you connect the camera, there is an icon in the top right corner of your computer screen for EOS Utility if you're using a MAC computer. Make sure that you close that. It will keep the Webcam Utility from connecting to the camera.

Re: EOS Webcam pro error in use

isa2410 — Tue, 04 Mar 2025 18:09:41 GMT

Thanks for replying!!

btw my camera is canon 700D dslr, so i already inserted the SD card and finding what's connected to my camera and i did not find them who's connecting my camera.. should i reset my laptop?

Re: EOS Webcam pro error in use

SamanthaW — Tue, 04 Mar 2025 18:53:18 GMT

Welcome to The Canon Community and thank you for your inquiry!

We appreciate your participation; however, we need to let you know that the Canon Community is hosted and moderated within the United States by Canon USA. We are only able to provide support for Canon products manufactured for and used within the US market. The EOS 700D is not a US market camera, so we are unable to offer support for it.

If you live outside the United States, please CLICK HERE and select your country or region for your support needs.

Feel free to discuss Canon products sold outside of the United States, but please be aware that you will not receive support directly from Canon USA.