topic Re: Service 'EWXService' failed to start in EOS Webcam Utility Pro - Discussions

EOS Webcam Utility 'EWC Service' failed to start

LexG — Tue, 11 Feb 2025 13:54:07 GMT

I've used the program many times on this laptop. In fact, I used it last week. Suddenly, the program stopped working and would not open. I uninstalled the program and tried to reinstall it. Now it will not install at all. Every time I go to install the program it says ''Service 'EWXService' failed to start. Verify that you have sufficient privileges to start system services.'' I am the administrator on the laptop and as stated I had it previously installed and it worked fine until it didn't.

I don't know what the problem is or how to fix it.

Re: Service 'EWXService' failed to start

normadel — Mon, 10 Feb 2025 06:51:05 GMT

It'd be nice to know what program you are talking about.

Re: Service 'EWXService' failed to start

Stephen — Mon, 10 Feb 2025 15:50:48 GMT

Hello!

Welcome to the Canon Community! To help the community assist you better, we need a bit more information:

- What Canon product are you using?
- What software are you referencing?
- Which version of Windows or macOS are you using?
- Do you connect your Canon device using USB or Wi-Fi?

Any additional details you provide will help the community better understand your issue.

If you are in the United States and need urgent support, please click HERE to visit your My Canon Account for personalized support options.

If you are outside the USA, please click HERE to find support options for your country.

Thank you, and have a great day!

Re: Service 'EWXService' failed to start

LexG — Mon, 10 Feb 2025 17:16:03 GMT

EOS Webcam Utility Pro. Maybe I am missing something, but I thought that was obvious when I posted it under the EOS Webcam Utility Pro discussions. Do people post about other programs on this discussion board? Honestly, I am new to this.

Re: Service 'EWXService' failed to start

LexG — Mon, 10 Feb 2025 17:25:06 GMT

I apologize for any confusion on my post.

- What Canon product are you using?

Rebel t6. No problem with the camera. Problem is with EOS Webcam Utility Pro which would not open. I uninstalled it so that I could reinstall it and it now will not install to the same computer it was previously installed and worked on.
- What software are you referencing?

EOS Webcam Utility Pro. Maybe I am missing something, but I thought that was obvious when I posted it under the EOS Webcam Utility Pro discussions. Honestly, do people post about other programs here?

- Which version of Windows or macOS are you using?

Windows 11. I ran the software on here last week. It ran perfectly fine.

- Do you connect your Canon device using USB or Wi-Fi?

Canon USB cable that came in the EOS webcam accessories kit.

Re: Service 'EWXService' failed to start

Stephen — Mon, 10 Feb 2025 18:00:39 GMT

EOS Webcam Utility Pro. Maybe I am missing something, but I thought that was obvious when I posted it under the EOS Webcam Utility Pro discussions. Honestly, do people post about other programs here?

This is the Internet. People do some crazy things.

Thank you so much for the updated info. One last question: Are you using the most recent version of the EOS Webcam Utility Pro from https://canon.us/ewu

If you are running the most current version of the EOS Webcam Utility Pro, all things being equal, you may want to contact support so they can go through one-on-one troubleshooting with you. They're at 800-652-2666 during the week from 9am to 6pm (ET).

Re: Service 'EWXService' failed to start

LexG — Mon, 10 Feb 2025 18:56:40 GMT

Yes, that was the version I downloaded and can't install.

Thanks for your help. I'll give them a call.

Re: Service 'EWXService' failed to start

LexG — Mon, 10 Feb 2025 19:13:28 GMT

Quick correction: The error says EWCService failed to start, not EWXservice.

Re: EOS Webcam Utility 'EWC Service' failed to start

Canonet — Thu, 13 Feb 2025 22:10:38 GMT

I went to install install the EOS Webcam Utility Pro and ran into the same issue. The EWCService would fail to start during the install. Here is what fixed it for me.

1. Ensure you are running the setup file as an admin user.

2. Verify you have the lastest VC++ runtime libraries installed. I used the 64bit version.

You can download the latest VC++ from microsoft's website here

https://learn.microsoft.com/en-us/cpp/windows/latest-supported-vc-redist?view=msvc-170#latest-microsoft-visual-c-redistributable-version

Hope this helps