topic Re: EOS Webcam 2.3.15 - Sequoia 15.2 - Rebel T3i - freezes after about 15 minutes (MacBook Pro 2020 in EOS Webcam Utility Pro - Discussions

EOS Webcam 2.3.15 - Sequoia 15.2 - Rebel T3i - freezes after about 15 minutes (MacBook Pro 2020)

boazmichaely — Fri, 24 Jan 2025 13:46:44 GMT

Hi there, does anyone have a solution to this problem?

First, EOS Webcam takes up more and more CPU and the fan start blowing hard. This happens whether or not the camera is connected

Then, once I use it in Google Meet, the view freezes after what seems to be a random while (more than 15 minutes. I haven't timed it precisely)

This software has been shaky from the very first day. I had to run a (random) sequence of multiple "connect / disconnect / restart cam / restart the utility" steps for the camera to be recognized, but at lease once it was working , it was working for that day. This was befor Sequoia when it broke completely as you all know. Version 2 made it work again but it's still not usable. My T3i is now a brick. I'm forced to use an alternative webcam (Logitech Brio). Honestly people are telling me my view looks better with that than with the Canon and I'm starting to give up.

I'm using a MacBook Pro with 4 USB-C ports (2 screen, one mic, one for the camera)
Core i5 2Ghz, 32GB RAM

Any help (from Canon ?) would be appreciated!

Re: EOS Webcam 2.3.15 - Sequoia 15.2 - Rebel T3i - freezes after about 15 minutes (MacBook Pro 2020

NatalyaP — Sun, 26 Jan 2025 22:06:44 GMT

Greetings boazmichaely,

I'm sorry to hear that your EOS Rebel T3i camera is not functioning well with the EOS Webcam Utility. on your macOS computer. Unfortunately, this camera model is no longer supported with the EOS Webcam Utility software application. You may view a list of currently supported Canon cameras that you may use as a webcam with the utility.

https://www.usa.canon.com/cameras/eos-webcam-utility/compatible-cameras

Re: EOS Webcam 2.3.15 - Sequoia 15.2 - Rebel T3i - freezes after about 15 minutes (MacBook Pro 2020

boazmichaely — Thu, 06 Feb 2025 17:21:56 GMT

Hi Natalya,

Thanks for your response, but you may have misread my problem.

As I explained , EOS Webcam takes up more and more CPU and the fan start blowing hard. This happens whether or not the camera is connected

Are you still supporting the EOS WebCam software for MacOS ?

Re: EOS Webcam 2.3.15 - Sequoia 15.2 - Rebel T3i - freezes after about 15 minutes (MacBook Pro 2020

Hazel_T — Fri, 07 Feb 2025 00:47:55 GMT

Hi boazmichaely,

We do still support EOS Webcam Utility on MacOS Sequoia, and the current version is available HERE. The issue in this case is that the EOS Rebel T3i is not supported by the new versions of the EOS Webcam Utility, so there is no guarantee if the software will work with that camera or how well it may work with that camera body.

Re: EOS Webcam 2.3.15 - Sequoia 15.2 - Rebel T3i - freezes after about 15 minutes (MacBook Pro 2020

boazmichaely — Fri, 07 Feb 2025 01:28:23 GMT

I understood your point about the camera.

The issue I am having is with the software which brings my laptop to its knees, standalone . No camera connected.

How can we troubleshoot this problem?