topic Re: EOS Webcam - Freezes after fresh Sequoia install. in EOS Webcam Utility Pro - Discussions

EOS Webcam - Freezes after fresh Sequoia install.

kurt212 — Thu, 28 Nov 2024 22:43:57 GMT

Hi Canon Team,

I’m writing this out of sheer frustration, hoping it will get to the development team behind the EOS Webcam Utility for MacOS.

The latest version of EOS Webcam Utility Pro (2.3) has been nothing but a headache. On MacOS Sequoia, it freezes intermittently, with the EOS proxy process dying each time. Restarting the camera temporarily solves the issue, but it freezes again within a couple of minutes. I’ve tested it on both my Canon 5D Mark IV and EOS R6, and the issue persists no matter what.

Here’s what I’ve tried so far to troubleshoot:

I did a fresh install of MacOS Sequoia (clean installation, no other apps).
I installed EOS Webcam Utility Pro 2.3, and made sure all the security permissions were granted.
I installed Microsoft Teams, also granting all required security permissions.
I joined a meeting, using the EOS webcam as my camera, and within 2 minutes, the feed froze.

I’m using a MacBook Pro M3, so it's definitely not a hardware issue on my end.

I’m seriously fed up with this. I rely on this software for work, and it's completely unreliable. It’s a shame because I want to make this setup work, but at this point, it’s just a constant source of frustration.

Please, can you fix this?

Re: EOS Webcam - Freezes after fresh Sequoia install.

NatalyaP — Tue, 03 Dec 2024 01:13:35 GMT

Greetings kurt212,

I am sorry to hear of the frustration caused by the EOS Webcam Utility software not working well on your Apple computer. Per the description you have provided, you have performed some of the troubleshooting steps that we would have suggested like installing the latest version of EOS Webcam Utility along with having a fresh install of macOS 15.

For testing purposes, we suggest on testing the EOS Webcam Utility with a different video conferencing application or video streaming application. If possible, test a different USB port. If you are using a USB hub that allows multiple devices to connect to your computer, then let's unplug the other devices to where only the camera is connected to the computer or see if we can connect the camera directly to a USB port on the computer.

Please also check to see if there may be any other application on the computer that is attempting to communicate with the camera, even if it is running in the background.

You may also connect the camera to a different computer and test to see if there are any issues when using the EOS Webcam Utility if there is another computer available for testing.

Re: EOS Webcam - Freezes after fresh Sequoia install.

kurt212 — Mon, 16 Dec 2024 02:35:57 GMT

Thanks for getting back to me, but unfortunately, none of the steps you suggested seem to solve the issue. The problem is still happening, and it’s really getting frustrating.

It seems like the issue is deeper than the troubleshooting steps you’ve mentioned, and I’m really hoping someone on the dev team can look into the compatibility issues with macOS Sequoia. This has been a huge time sink.

Re: EOS Webcam - Freezes after fresh Sequoia install.

crgagner — Sat, 21 Dec 2024 18:19:29 GMT

This seems to be Typical for the Canon software developers, it takes months after a release for them to fix it. I just rolled back to Sonoma so I can use my RP as a web cam. Works fine. Last time when Sonoma was released it wouldnt even see the camera so I bought a decent web cam. Best advise wait a year before updating your OS and maybe Canon will have a working version.

Re: EOS Webcam - Freezes after fresh Sequoia install.

YuriNos — Thu, 30 Jan 2025 17:37:01 GMT

I’m experiencing the exact same issue on MacOS Sequoia 15.2 with EOS Webcam Utility Pro 2.3.15.

On Zoom calls, my feed freezes within minutes, and the only workaround I’ve found is to turn the camera off and on to restart the video stream. It’s incredibly frustrating, especially since I rely on this setup for work.

Hoping Canon can address this soon!

Re: EOS Webcam - Freezes after fresh Sequoia install.

NatalyaP — Mon, 03 Feb 2025 22:36:09 GMT

Greetings YuriNos,

I am sorry to hear that you are also experiencing the same issue. If you could, please submit feedback through the feedback option located at the top right portion of the Canon USA website:

https://www.usa.canon.com/

Please include any detailed information regarding the issue, your computer specifications, camera used, etc. Canon USA does take customer feedback into consideration for improving how or products and software function.