topic Re: Update and fresh install of EOS Webcam Utility Pro Failing in EOS Webcam Utility Pro - Discussions

Update and fresh install of EOS Webcam Utility Pro Failing

micsteel — Tue, 12 Nov 2024 19:53:29 GMT

Tried to update my Webcam Utility Pro after a popup in the app prompted of a new update. None of the options given resulted in a successful update. I shut everything off and tried a fresh install and still get the message bellow. I have verified ALL Windows 11 updates are current.

#WebcamUtilityPro

Re: Update and fresh install of EOS Webcam Utility Pro Failing

Diizzyyfps — Tue, 12 Nov 2024 21:07:00 GMT

Same thing is happening to me. I uninstalled the program from my computer and deleted all existing files related to the EOS Webcam Utility app and I'm still getting the same error message.

Re: Update and fresh install of EOS Webcam Utility Pro Failing

dlbomber1 — Tue, 12 Nov 2024 23:54:44 GMT

I just saw this myself while trying to upgrade to EOS Webcam Utility Pro V2.3 (Windows). I was actually suprised there was an upgrade. Hopefully a fix will come soon.

Re: Update and fresh install of EOS Webcam Utility Pro Failing

Diizzyyfps — Wed, 13 Nov 2024 00:47:04 GMT

After being on windows support for 3 hours and running a whole scheme of diagnostic tests with them, it seems the files aren't compatible with Windows 11... hopefully Canon releases a fix for this soon

Re: Update and fresh install of EOS Webcam Utility Pro Failing

Stephen — Wed, 13 Nov 2024 21:07:53 GMT

WINDOWS USERS: We have identified an installation error occurring due to a recent update by Microsoft to the Microsoft Visual C++ Redistributables. To correct this issue, please download and install both of the following files from Microsoft manually:

After installing these redistributables, try installing our software again. Please note that we will provide an update soon to fix this issue. We apologize for the inconvenience and appreciate your patience. Let us know if you need further assistance.

Re: Update and fresh install of EOS Webcam Utility Pro Failing

Enjoyusoon — Thu, 14 Nov 2024 23:54:21 GMT

Thank you

Re: Update and fresh install of EOS Webcam Utility Pro Failing

SamanthaW — Fri, 15 Nov 2024 20:25:44 GMT

Hello All!

Thank you for your patience while we worked, an update has been released to correct this issue! The update can be downloaded HERE.

Please let us know if you have any other issues.