topic Re: EOS Webcam Utility 2.2.24 Not working with Sequoia on Mac in EOS Webcam Utility Pro - Discussions

EOS Webcam Utility 2.2.24 Not working with Sequoia on Mac

webcam_user — Thu, 24 Oct 2024 00:03:58 GMT

I have been a long time user of Canon's webcam utility and the recent Sequoia update broke the camera being able to connect with the software and it no longer shows up in the utility software or any of the web conferencing apps (Zoom, Teams, WebEx, etc.). I know this is a known issue but the updated software 2.2.24 that was supposed to fix the issue has not resolved the problem.

I have upgraded the Mac (MacBook Pro 16" M3) from webcam utility 2.2.22 to 2.2.24 and it is still showing the same behavior of not connecting. I have done a complete uninstall of the utility, re-installed a fresh copy and have checked all the system settings to allow the extension and camera in MacOS. I have also checked and swapped the USB cable with no change.

Looking around on the forums I see some users are having similar issues, any suggestions?

Re: EOS Webcam Utility 2.2.24 Not working with Sequoia on Mac

Hazel_T — Fri, 25 Oct 2024 21:29:22 GMT

Hi webcam_user,

I'm sorry to hear you're having issues with the EOS Webcam Utility after the update. To trouble shoot this we would need a little bit more information. What camera body are you using? Do any error messages show on the camera or your computer when you try to connect them? Is other software able to detect the camera when it is connected to the computer?

Re: EOS Webcam Utility 2.2.24 Not working with Sequoia on Mac

webcam_user — Fri, 25 Oct 2024 22:19:40 GMT

Thanks for the reply, here are more details about the system and behavior.

Mack 16" M3 Pro
MacOS 15.0.1 Sequoia

Camera Canon 80D
Firmware 1.0.3

The system does not show any error message when connecting the camera to the Mac. When using the Canon Webcam utility I simply get a black screen with the words "EOS Webcam Utility" and this is the same behavior when trying to use Zoom or Teams. The camera has power and all menus / functions seem to work fine.

I have done a clean uninstall and reinstall of the webcam software (2.2.24) multiple times with no change. I have rebooted the Mac and Camera as well with no change in behavior. I have swapped USB cables from the Mac to the camera with no change in behavior.

I have also verified that the Canon Software is enabled in the Mac's Login Items Settings and that EOSWebcanService under the "Camera" section in "Privacy & Security" is also enabled.

Please let me know if you need any additional info to try and troubleshoot the issue.

Thanks!

Re: EOS Webcam Utility 2.2.24 Not working with Sequoia on Mac

webcam_user — Wed, 30 Oct 2024 03:52:46 GMT

Updated to Sequoia 15.1 but no change. EOS Webcam utility still not working / displaying video from the camera.

Re: EOS Webcam Utility 2.2.24 Not working with Sequoia on Mac

mr_upgr8d — Sat, 02 Nov 2024 16:29:19 GMT

Any updates on this? I'm encountering the same issue...system was stable for years until Sequoia update...now I get the following screen and video will not display no matter how many times I've changed settings, updated firmware, etc.:

Setup: Mac Mini Apple M2
MacOS: Sequoia 15.0.1
Canon EOS70D Body

Always showing not connected since updating

Re: EOS Webcam Utility 2.2.24 Not working with Sequoia on Mac

crabrave — Tue, 05 Nov 2024 15:08:11 GMT

Same problem for me, as well. M1 macbook air with MacOS 15.1 (Sequoia), Canon Rebel T6i

Re: EOS Webcam Utility 2.2.24 Not working with Sequoia on Mac

Stephen — Tue, 05 Nov 2024 15:25:47 GMT

Please don't post the same thing on multiple threads. That is considered spam.

You will find the current version of the EOS Webcam Utility at https://canon.us/ewu

Re: EOS Webcam Utility 2.2.24 Not working with Sequoia on Mac

mr_upgr8d — Tue, 05 Nov 2024 20:00:22 GMT

Hi Stephen,
Are you able to provide any useful update or information regarding this issue? The latest version of EOS Webcam Utility has not resolved the issue.

Re: EOS Webcam Utility 2.2.24 Not working with Sequoia on Mac

Hazel_T — Thu, 07 Nov 2024 22:26:58 GMT

Hi mr_upgr8d, webcam_user, and crabrave,

I'm sorry to hear you are also having issues with the EOS Webcam Utility recognizing your camera on mac OS15. One thing to check with your EOS 70D, EOS Rebel T6i, and EOS 80D is to make sure the wifi is disabled on the camera. If the wifi is enabled on those three camera models it disables the USB port.

To check that on mr_upgr8d's EOS 70D press the Menu button, go to the third yellow wrench tab, and make sure Wi-Fi is set to Disable. Once you've done that check to see if the same thing is happening.

For webcam_user's EOS 80D press the Menu button, go to the first page under the yellow wrench tab, select Wireless Communication Settings, and make sure Wi-Fi/NFC is Disabled.

For crabrave's EOS Rebel T6i go to the first yellow wrench tab and make sure Wi-Fi/NFC is set to Disable.

Another thing to check would be to try using a different USB cable. Sometimes if the cable has degraded it can cause communication issues. If you need a new cable all three of your cameras use a Mini-B to Type-A USB cable. That is a standardized cable type that should be available in most electronics stores and online electronic retailers.

If the issue continues after checking those things then the next thing to double check would be to see if your camera is being recognized by other software. If you have our import software EOS Utility installed is the camera recognized there? A different piece of software to check would be the import software built into the mac operating system. That is called Image Capture. Either of those pieces of software should be able to detect the cameras once the USB is connected.

Re: EOS Webcam Utility 2.2.24 Not working with Sequoia on Mac

webcam_user — Fri, 08 Nov 2024 16:04:35 GMT

Thanks for the detailed reply.

I have gone through your steps with unfortunately no change in behavior. I checked the 80D and WiFi is disabled. I have tried three different USB cables that I verified work with other electronics devices and there is no change in behavior. I also tested the connectivity between the camera and Mac with Image Capture and the Mac is able to see the camera correctly so I know I have good communication / cable between the Mac and camera.

I went ahead and did another uninstall and fresh install of 2.2.24 on Sequoia 15.1 with no change. The camera still does not appear in the EOS utility or in Zoom or Teams web conferencing software.

Any other suggestions?

Thanks!

Re: EOS Webcam Utility 2.2.24 Not working with Sequoia on Mac

mr_upgr8d — Fri, 08 Nov 2024 17:20:16 GMT

I have verified all these steps with no change, still not working. To be clear, I have been using my 70d for webinars and zoom meetings literally every day for years without issue. It stopped working and this issue started immediately after updating my Mac to Sequoia, I'm pretty confident it is driver/utility related.

Re: EOS Webcam Utility 2.2.24 Not working with Sequoia on Mac

mr_upgr8d — Fri, 08 Nov 2024 17:21:11 GMT

Same issue for me @webcam_user

Re: EOS Webcam Utility 2.2.24 Not working with Sequoia on Mac

Hazel_T — Fri, 08 Nov 2024 22:43:50 GMT

Hi webcam_user,

At least we know that if the camera is detected by Image Capture that the camera, cable, and USB port look to be working correctly, and I see from your previous follow-up post you've used the settings we would recommend.

Another thing to double check is if your computer is the 16" laptop version is the computer plugged into a power outlet? Sometimes if a laptop isn't plugged into a power outlet it can limit the power supplied to the ports causing communication issues. Different pieces of software can have different power needs, so it can happen where there is enough power for something like Image Capture but not for the EOS Webcam Utility.

We haven't heard any reports about Legacy Device issues with OS15 yet, but there was a setting in OS14 that would need to be enabled to allow full communication. It may be good to double check if there are OS15 settings related to Legacy Devices. On OS14 we would direct people to this article HERE to check that setting, but I don't see an article like that for OS15.

Re: EOS Webcam Utility 2.2.24 Not working with Sequoia on Mac

Hazel_T — Fri, 08 Nov 2024 23:01:20 GMT

Hi mr_upgr8d,

After replying to webcam_user's response I saw your post. The next things we would recommend you check are the same as what I recommended to webcam_user in my ‎11-08-2024 05:43 PM response.

Re: EOS Webcam Utility 2.2.24 Not working with Sequoia on Mac

PRX — Sat, 09 Nov 2024 22:56:25 GMT

This link goes to EOS Webcam Utility PRO, that is not free.
Is that what you are trying to sell to us?

Re: EOS Webcam Utility 2.2.24 Not working with Sequoia on Mac

webcam_user — Sun, 10 Nov 2024 00:20:58 GMT

Thanks for the further suggestions. The MacBook is plugged into a wall outlet so power should not be an issue. I also went ahead and followed the steps in the link you provided to restore legacy video device support but there was no change in behavior.

Re: EOS Webcam Utility 2.2.24 Not working with Sequoia on Mac

mr_upgr8d — Sun, 10 Nov 2024 02:31:13 GMT

I am using a Mac Mini M2 currently on macOS Sequoia 15.1. The USB ports are not the issue, no other attempt has resolved this problem

Re: EOS Webcam Utility 2.2.24 Not working with Sequoia on Mac

greenteagod — Thu, 14 Nov 2024 05:35:05 GMT

Updated to 2.3.15 and it still does not work with Sequoia

Re: EOS Webcam Utility 2.2.24 Not working with Sequoia on Mac

webcam_user — Thu, 14 Nov 2024 05:48:30 GMT

I upgraded to 2.3.15 and the problem remains the same. I also ran the uninstall utility and then did a fresh install but unfortunately still no change.

Re: EOS Webcam Utility 2.2.24 Not working with Sequoia on Mac

Stephen — Thu, 14 Nov 2024 13:51:20 GMT

The name of the software is EOS Webcam Utility Pro. There is an optional subscription.
Details are at https://canon.us/ewu