topic Re: EOS Webcam Utility Pro Sequoia Update not working in EOS Webcam Utility Pro - Discussions

EOS Webcam Utility Pro Sequoia Update not working

Saintinhell — Fri, 11 Oct 2024 05:15:52 GMT

I have installed the most recent version of EOS Webcam Utility Pro (2.2.24.1031); however, my camera continues to experience difficulties connecting to the software. The model of the camera in use is the EOS Rebel T6, which is connected to my MacBook Pro operating on macOS Sequoia 15.0.1 and equipped with the Apple M1 Pro chip.

Is anyone else experiencing a similar issue?

Re: EOS Webcam Utility Pro Sequoia Update not working

Hazel_T — Sun, 13 Oct 2024 21:30:14 GMT

Hi Saintinhell,

I'm sorry to hear your EOS Rebel T6 and the EOS Webcam Utility. To trouble shoot the issue we would need a little bit more information. What is happening when you try to use the EOS Webcam Utility? Are any error messages showing on the camera or computer, and if there is an error message what does it say word for word?

There are a couple of general things to check if your camera isn't getting detect. The first is to make sure the wifi is disabled on your camera. When wifi is enabled on the EOS Rebel T6 it disables the USB port. To check that press the Menu button on the camera, go to the third yellow wrench tab, and make sure Wi-Fi/NFC is set to Disable. Once you've done that check to see if the same thing is happening.

Another thing to check would be to try a different USB cable. Sometimes if the cable has degraded it can cause communication issues. When you try a different cable it would be good to try a different port on the computer as well. If you need a new USB cable the EOS Rebel T6 uses a Mini-B to Type-A type USB cable. That is a standardized cable type that should be available in most electronics stores and online retailers.

Re: EOS Webcam Utility Pro Sequoia Update not working

Saintinhell — Fri, 18 Oct 2024 21:22:03 GMT

I am not receiving any error messages on either the camera or the computer; however, the EOS Webcam Utility software only displays a blank screen instead of the camera feed.

I have ensured that the Wi-Fi on my camera is disabled and confirmed that the camera has the latest firmware installed. I should also mention that my camera only stopped working after I updated my OS.

Additionally, I have tried using a different Mini-B to Type-A USB cable, but the issue persists with the same result.

Re: EOS Webcam Utility Pro Sequoia Update not working

crabrave — Tue, 05 Nov 2024 15:09:50 GMT

Same problem for me as well.

Re: EOS Webcam Utility Pro Sequoia Update not working

Stephen — Tue, 05 Nov 2024 15:22:59 GMT

Please verify you're using the most current version of the EOS Webcam Utility Pro from here: https://canon.us/ewu

Re: EOS Webcam Utility Pro Sequoia Update not working

crabrave — Tue, 05 Nov 2024 15:41:42 GMT

Didn’t know there was a 2.2.24 update. The changelog only goes up to 2.2.22. Can confirm that 2.2.24 works

Re: EOS Webcam Utility Pro Sequoia Update not working

greenteagod — Thu, 14 Nov 2024 06:07:45 GMT

current version still not working with M200

Re: EOS Webcam Utility Pro Sequoia Update not working

John_Q — Thu, 14 Nov 2024 21:45:52 GMT

Hello greenteagod,

Canon released a version 2.3 on 11/12 for the Sequoia operating system. Please make sure that you are using that. You can download that software version HERE.

Re: EOS Webcam Utility Pro Sequoia Update not working

greenteagod — Thu, 14 Nov 2024 23:59:05 GMT

Yes I'm on 2.3.15 and it does not work. I can use the camera tools and access it as a camera but the webcam functionality is not there.

Re: EOS Webcam Utility Pro Sequoia Update not working

greenteagod — Fri, 15 Nov 2024 05:14:57 GMT

Went through the process of rolling back to Sonoma and back to webcam utility 1.3.16 and everything is working fine again.

Re: EOS Webcam Utility Pro Sequoia Update not working

ariherstand — Wed, 22 Jan 2025 19:29:41 GMT

I'm having a similar issue. Every since I updated to Sequoia my EOS 90D doesn't work as a webcam. I downloaded the newest EOS Webcam Utility Pro 2.3 driver. Camera now shows up, but video on screen freezes. I get a couple minutes of it working fine, then it just freezes. This happens in every program: Zoom, EOS Webcam app, etc.

Any thing I can do other than downgrade from Sequoia which is impossible for me to do because I don't have a Time Machine backup from before.

Re: EOS Webcam Utility Pro Sequoia Update not working

Hazel_T — Thu, 23 Jan 2025 22:34:09 GMT

Hi ariherstand,

Since you are able to see a video feed for a little while there are some other things to check for this issue. The first is to disconnect the camera from the computer and try shooting a test video to see if the same thing happens there.

If videos recorded on the camera itself aren't having the same issue the next thing to check would be to try a different USB cable. Sometimes if the cable is malfunctioning it can cause video output freezes. If you need a new cable the EOS 90D uses a Micro-B to Type-A USB cable.

Another thing to check is that if you are using a USB hub try plugging the camera directly into a port on the computer itself. Sometimes if a USB hub isn't supplying enough power to the cable it can cause issues like this.

If the issue continues are you seeing any error messages on the camera or the computer? If you are seeing an error message what does it say word for word?

Re: EOS Webcam Utility Pro Sequoia Update not working

ariherstand — Fri, 24 Jan 2025 00:15:41 GMT

So, I did try everything you mentioned (tried multiple cables - all plugged directly into the MBP without a converter or USB hub).

The camera works just fine. Even when the picture on the webcam app (Zoom, EOS Webcam, Riverside, etc) freezes, the picture on the LCD screen on the 90D is working just fine. No problems with the camera.

When I changed the output signal from the camera itself to 1080p instead of 4K it fixed it. Seems the new EOS webcam Canon driver and Sequoia OS can't handle 4K. Would be great if this got fixed so I didn't have to degrade the quality for it to work properly.

Re: EOS Webcam Utility Pro Sequoia Update not working

adjoro — Sun, 26 Jan 2025 01:11:52 GMT

I've got a 90D camera running into a Macbook Pro with M2 Max. Since updating to Sequoia 15.2 and EOS Webcam Utility Pro 2.3.15, all I get in Zoom and similar (like OBS) is the "EOS WEBCAM UTILITY" screen without any red X. I've already done "system-override legacy-camera-plugins-without-sw-camera-indication=on" and get the correct warning indicator in settings. As I test, I also ran EOS Utility 3 and everything works fine for recording and live view, so it's clearly not my cable (which has worked perfectly for years with previous versions of Mac OS and Webcam Utility Pro). What should I try next?

EDIT: I'm running EOS Utility 3 v 3.17.2.1, and I make sure to quit completely (even restart) before running EOS Webcam Utility Pro.

Re: EOS Webcam Utility Pro Sequoia Update not working

ariherstand — Wed, 29 Jan 2025 20:48:19 GMT

Update: changing the output signal has not, in fact, fixed this.The video on screen with any of my livestreaming/recording platforms, is super choppy now. No longer is the video freezing like before, but the video is just choopy and not lined up with the audio. Unfortunately, it's unusable for my purposes.

It would be very helpful if Canon could release a fix to this!

Re: EOS Webcam Utility Pro Sequoia Update not working

greenteagod — Tue, 06 May 2025 21:41:40 GMT

6 months later, and it's still not fixed.

Re: EOS Webcam Utility Pro Sequoia Update not working

jmhanley — Sun, 11 May 2025 23:17:03 GMT

When is someone from Canon going to actually fix this?! Rather than giving one of the following replies on random selection;

Your camera is not supported
Try a different cable
Try a different port
Quit all other software

Why do you insist on treating us all like idiots who suddenly forgot how to use the software and hardware we've used for years. Nothing is new in this equation except the operation system - perhaps the issue is the compatibility with the operating system?

We're not new users, we're your long term customers – treat us with some respect ffs