topic Re: EOS Webcam Utility Still not Working After Update in EOS Webcam Utility Pro - Discussions

EOS Webcam Utility Still not Working After Update

johnmf — Tue, 15 Oct 2024 13:19:26 GMT

I have updated to the latest version of the Webcam utility 2.2.24 and have Sequoia 15.01 using an R6 with the latest version of the firmware 1.9.0. The system recognizes the camera, but the EOS utility does not see it.

Everything worked great before the Sequoia update.

John

Re: EOS Webcam Utility Still not Working

Saintinhell — Mon, 14 Oct 2024 02:00:04 GMT

I am experiencing the same issue as you. Could you please clarify how to determine if the system recognizes the camera?

Re: EOS Webcam Utility Still not Working

johnmf — Mon, 14 Oct 2024 16:28:47 GMT

There are two ways: I have a second drive that I boot from that has Sequoia and Parallels running on it, and I can run the Windows version of EOS Webcam, and it works fine. The second way is that I have Dropbox installed on my main drive, and when I plug the camera in, Dropbox sees it.

Last night, I also tried to install Sonoma on a different external drive and run the EOS Webcam utility, and again, everything worked. I just wanted to ensure it had nothing to do with hardware.

Re: EOS Webcam Utility Still not Working After Update

johnmf — Tue, 15 Oct 2024 20:28:34 GMT

I am not sure what changed, but everything is working great now. I did nothing different just tried starting the EOS Webcam again, and it recognized my R6 and started working; I did multiple Zoom sessions today with no problems.

Re: EOS Webcam Utility Still not Working After Update

naasirbush — Sat, 19 Oct 2024 21:29:19 GMT

I'm having the same issue with my EOS Rebel T7. I use it as a webcam. I updated software and now I have to run the Pro version in order to use the camera. Also, after some time the camera is shutting down. Before everything worked fine on Sanoma. Before I had everything plugged in and could just jump right in and my camera worked great. Every time MacOS updates a major version everything breaks.

Re: EOS Webcam Utility Still not Working After Update

sillihkram — Thu, 15 May 2025 19:05:20 GMT

I am having the same issue w/ Cannon EOS Rebel T7 & MacOS Sequoia 15.5... Just stopped working. any updates on a fix?

Re: EOS Webcam Utility Still not Working After Update

denzeltheheart — Fri, 16 May 2025 17:47:54 GMT

I have canon 7D and I want to know how I can download files directly from my camera on to my laptop using the new utility app. I use a Mac