topic Re: Webcam Utility broken with MacOS 15 Sequoia in EOS Webcam Utility Pro - Discussions

Webcam Utility broken with MacOS 15 Sequoia

andystalick — Tue, 17 Sep 2024 16:53:22 GMT

The utility can't connect to the camera, and the fix on MacOS14 Sonoma to set

system-override legacy-camera-plugins-without-sw-camera-indication=on

doesn't work.

MacOS 15 has been available to developers for months now, why is this still broken at release time?

Re: Webcam Utility broken with MacOS 15 Sequoia

frdarryl — Tue, 17 Sep 2024 19:20:56 GMT

Same here, at least when I try using it in Zoom. I only receive the not connected screen from EOS Webcam Utility (the red "X" over the USB symbol) when I try to use it.

2018 Mac Mini (Intel core i7), Canon EOS M50. Worked fine in the previous MacOS; stopped working after the update yesterday.

Re: Webcam Utility broken with MacOS 15 Sequoia

se6ul6a — Wed, 18 Sep 2024 09:25:37 GMT

Same story 😞 MS Teams and Zoom also can't connect to the camera.

Re: Webcam Utility broken with MacOS 15 Sequoia

Stephen — Wed, 18 Sep 2024 12:19:34 GMT

Apple has a history of dramatically changing from one developer build to the next. We've been bitten in the past from developing software and drivers based on non-release-candidate builds that were later changed, so we literally had to start over. Our product portfolio is far too large for a setback like that. Our engineers have told me that the development team typically waits until a release candidate comes out before they really dive into finalizing anything major. I'm not saying they don't start developing with a handful of products to get a feel for what could be different - they don't dive feet-first into a dev beta.

Re: Webcam Utility broken with MacOS 15 Sequoia

andystalick — Wed, 18 Sep 2024 16:56:27 GMT

Fair enough, Stephen - if the product team prefers to wait, we will take it as a given. I am a little surprised that the team wouldn't at least test on the Dev Previews to get an idea of what issues could arrive in the RC, rather than just being surprised on the date - but I get that dev team hours are expensive and in short supply. And the customers have already paid, so there's not much risk of losing revenue.

The RC for Sequoia was released on Sept 9, so engineers have had about a week-and-a-half to troubleshoot the issue. This is a P0 bug in production, impacting actual users in the field.

What is the plan to remediate it? What is the timetable for a patch?

Re: Webcam Utility broken with MacOS 15 Sequoia

Gigiogre — Tue, 24 Sep 2024 00:43:12 GMT

The problem is that this attitude of Canon is better suited to toys than to professional devices on which the punctuality of delivery of a job to a customer depends. Unfortunately Canon is causing damage to those who use its products and does not bother to send a simple email asking not to make upgrades that compromise the functionality of its products.
Too bad. I have to think of something more serious.

Re: Webcam Utility broken with MacOS 15 Sequoia

HermannArya — Wed, 25 Sep 2024 03:00:25 GMT

I also have the problem and had to switch back to my old webcam instead of my high quality DSLR which is a shame. Hopefully there will be a fix for that issue soon.

Re: Webcam Utility broken with MacOS 15 Sequoia

Executive_desig — Wed, 25 Sep 2024 16:45:15 GMT

This is crippling. I've got 3 Canon DSLR cameras that were purchased specifically to be used as webcams for my team who is 100% remote and now they are worthless... On top of that I bet that the fix to this will only be available in the Paid version (please release a free version). Please take into account that there are people that rely on this feature and if they leave, are never coming back. It's probably more people than you think.

Re: Webcam Utility broken with MacOS 15 Sequoia

Marshal — Wed, 25 Sep 2024 21:28:35 GMT

While we wait for this, one can use the Cascable Pro Webcam app. It seems to work ok. A slight delay but at least it works.

Re: Webcam Utility broken with MacOS 15 Sequoia

andystalick — Wed, 25 Sep 2024 21:32:31 GMT

I gave up and just went back to the Blackmagicdesign ATEM Mini I was using before the Webcam Utility was released. Full 1080p support and low cpu. Takes up more room on my desk than I'd like, though!

Some people rely on $15 commodity HDMI capture devices with a degree of success - may be worth a try.

Re: Webcam Utility broken with MacOS 15 Sequoia

alokadhao — Sun, 29 Sep 2024 16:11:40 GMT

Hello,

I have EOS 200D and Macbook Pro M3 model - OS Sequoia - 15. EOS webcam utility EOSWebcamUtility-MAC1.3.16 is not working any more even with - system-override legacy-camera-plugins-without-sw-camera-indication=on

Can anyone tell if we will get a fix for this, if yes. then anywhere to track the progress on this?

I am really blocked with this issue and cannot go back to

Re: Webcam Utility broken with MacOS 15 Sequoia

Stephen — Sun, 29 Sep 2024 16:14:58 GMT

Please see the notice at https://canon.us/livestream

Re: Webcam Utility broken with MacOS 15 Sequoia

alokadhao — Sun, 29 Sep 2024 16:49:19 GMT

Thank you for your response.

I see in every conversation and in the notice as well. there is no timeline. days, weeks or months?

can you please give a rough time estimate?

Re: Webcam Utility broken with MacOS 15 Sequoia

Stephen — Sun, 29 Sep 2024 17:02:04 GMT

https://community.usa.canon.com/t5/EOS-Webcam-Utility-Pro/EOS-Webcam-Utility-Pro-Sequoia-Update/td-p/501688

Re: Webcam Utility broken with MacOS 15 Sequoia

boazmichaely — Mon, 30 Sep 2024 15:31:27 GMT

@Stephen, while your team is working on a fix, is there a workaround ?

Re: Webcam Utility broken with MacOS 15 Sequoia

josebovet — Wed, 09 Oct 2024 13:43:51 GMT

After upgrading to macOS 15 Sequoia on a M3 using EOSWebcamUtility v1.3.16, the webcam stopped working, even after enabling legacy-camera-plugins — However, with Sonoma 14.7 on a Mac M1, it works! Any updates on this.

Re: Webcam Utility broken with MacOS 15 Sequoia

josebovet — Fri, 11 Oct 2024 23:03:40 GMT

Finally, today I was able to get the camera working. Canon has released a version for the macOS Sequoia; here are the links.

MAC USERS: Camera connectivity for macOS Sequoia is now available. Please use the below download link, “Download for MacOS Sequoia” to download the latest version. For macOS users on Sonoma or earlier, please use the “Download for Mac” button above. If you are unsure of your current OS, navigate to the Apple icon in the top left of your screen and click, “About This Mac”.

Re: Webcam Utility broken with MacOS 15 Sequoia

se6ul6a — Sun, 13 Oct 2024 14:17:36 GMT

at last ...

Re: Webcam Utility broken with MacOS 15 Sequoia

mattbeghin — Mon, 04 Nov 2024 15:28:54 GMT

The problem is that our application (madmapper.com), which is used by thousands Mac users and links to EDSDK is not starting up on Sequoia. We had to make an urgent release to stop using the SDK on Sequoia. So sequoia users can't use features related to Canon. I hope you'll do something soon, indeed it doesn't look professional

Re: Webcam Utility broken with MacOS 15 Sequoia

Stephen — Mon, 04 Nov 2024 15:42:58 GMT

If your issue is related to the EOS Webcam Utility, it was updated several weeks ago. You can get the current version at https://canon.us/livestream

If you're referring to the SDK, you'll need to visit the Developer Community at https://canon.us/developercommunity