topic Re: EOS Webcam Utility Pro doesn't recognize subscription in EOS Webcam Utility Pro - Discussions

EOS Webcam Utility Pro doesn't recognize subscription

road1show — Tue, 23 Jul 2024 14:19:42 GMT

I have an active subscription to Webcam Utility Pro, but the software says I'm on the free version. I have already called the support team -- they said it was because my camera wasn't registered. I registered it, and the problem remains. I have tried reinstalling the software, downgrading to an old version, signing in and out of my account, restarting the computer, cancelling and resuming the subscription. What else can I do?

Re: EOS Webcam Utility Pro doesn't recognize subscription

HunterG — Tue, 23 Jul 2024 16:26:21 GMT

I'm getting the same thing today as well. I hit upgrade, login, and it still won't recognize. I confirmed i have an active subscription through the canon website

Re: EOS Webcam Utility Pro doesn't recognize subscription

Hazel_T — Thu, 25 Jul 2024 23:32:29 GMT

Hi road1show,

I'm sorry to hear you're having issues with your EOS Webcam Pro subscription. Looking at the trouble shooting you listed you've done most of the general trouble shooting we would recommend. For an issue with a subscription getting recognized on your account we would recommend calling the phone support team at 1-800-652-2666 from 9 a.m. to 6 p.m. Eastern time Monday through Friday. For security reasons we do not recommend posting personal account details on the forum, so for further trouble shooting in this case it would be best to call the phone support team to trouble shoot your account.

Re: EOS Webcam Utility Pro doesn't recognize subscription

Danny — Fri, 26 Jul 2024 18:19:15 GMT

We apologize for the inconvenience caused by the temporary unavailability of our services due to server migration. We're happy to let you know that everything is back up and running smoothly. Please contact support if you are still experiencing issues. They're at 1-800-OK-CANON (800-652-2666), Monday through Friday. Thank you for your continued support!

Re: EOS Webcam Utility Pro doesn't recognize subscription

scottfridinger — Sat, 27 Jul 2024 18:36:16 GMT

Hello, is this still an issue, I am having the same thing happen. I have a paid subscription, it is verified on the website, but in the Webcam Pro app I can't login.