topic Re: EOS Webcam Utility Pro stopped seeing subscription after two months in EOS Webcam Utility Pro - Discussions

EOS Webcam Utility Pro stopped seeing subscription after two months

Lerry — Tue, 23 Jul 2024 09:53:24 GMT

Everything worked well, but today the software showed that I do not have a subscription and if I do, click upgrade. I clicked upgrade and then logged into my canon account and there was a subscription until 2025 (I bought an annual subscription). I reinstalled eos webcam utility pro but nothing helped.

Re: EOS Webcam Utility Pro stopped seeing subscription after two months

Stephen — Tue, 23 Jul 2024 12:46:15 GMT

Hi, Lerry!

We recommend contacting support so they can look into this with you. They're at 1-800-OK-CANON (800-652-2666), Monday through Friday.

Re: EOS Webcam Utility Pro stopped seeing subscription after two months

Lerry — Tue, 23 Jul 2024 13:06:09 GMT

i cant talk only text message...

Re: EOS Webcam Utility Pro stopped seeing subscription after two months

Stephen — Tue, 23 Jul 2024 14:26:23 GMT

Support isn't available via text message. They are available by phone to help with this kind of issue.

Re: EOS Webcam Utility Pro stopped seeing subscription after two months

kswanson — Tue, 23 Jul 2024 18:53:50 GMT

This is making me question why I am buying Cannon products.

Re: EOS Webcam Utility Pro stopped seeing subscription after two months

Stephen — Tue, 23 Jul 2024 20:06:32 GMT

Are you having a problem with a Canon product you own that was purchased and is being used here in the USA?

Re: EOS Webcam Utility Pro stopped seeing subscription after two months

kswanson — Tue, 23 Jul 2024 20:29:47 GMT

Yep

Re: EOS Webcam Utility Pro stopped seeing subscription after two months

Stephen — Tue, 23 Jul 2024 20:47:25 GMT

If you have an issue with the EOS Webcam Utility Pro, please call our Customer Support Center at 1-800-652-2666.

Re: EOS Webcam Utility Pro stopped seeing subscription after two months

Danny — Fri, 26 Jul 2024 18:19:05 GMT

We apologize for the inconvenience caused by the temporary unavailability of our services due to server migration. We're happy to let you know that everything is back up and running smoothly. Please contact support if you are still experiencing issues. They're at 1-800-OK-CANON (800-652-2666), Monday through Friday. Thank you for your continued support!