topic Re: Error Code when trying to install EOS Webcam Utility Pro (PC) in EOS Webcam Utility Pro - Discussions

Error Code when trying to install EOS Webcam Utility Pro (PC)

the4getful — Thu, 28 Dec 2023 04:43:18 GMT

I follow the prompts to download the correct utility for my OS (Windows 11). and when it comes to the installing section of the EOS Webcam Utility Pro it gives me an error code:

"Service 'EWCService' (EWCService.exe) failed to start. Verify that you have sufficient privileges to start system services."

I have no idea what it means. My EOS utility works fine but I'm trying to use my Canon camera for Twitch and it appears the only way to do that with by using EOS Webcam Utility. Which I can't seem to get it installed no matter how many times I try.

Any help is appreciated.
PS. I have registered to USA.Canon and also registered my camera as well thinking that maybe that's what I needed to do.

Re: Error Code when trying to install EOS Webcam Utility Pro (PC)

Waddizzle — Thu, 28 Dec 2023 12:30:57 GMT

There have been a number of users reporting this issue. The error message seems to be indicative of some unknown incompatibility with your Windows Platform.

I suggest that you contact Canon Support and Service directly regarding your issue. This user forum is neither Canon Support or Service.

Re: Error Code when trying to install EOS Webcam Utility Pro (PC)

Waddizzle — Thu, 28 Dec 2023 17:15:30 GMT

“ My EOS utility works fine… “

During the installation, the EOS Utility must not be running. Also, the EOS Utility Launcher Service must be shut down. This Windows Service icon can be found in the System Tray near the System Clock. The icon should look like a little camera, very similar to the EOS Utility icon.

Right-Click on the little camera and select “Exit”. Try the installation again. If you are still experiencing issues, then contact Canon Support.

Re: Error Code when trying to install EOS Webcam Utility Pro (PC)

the4getful — Thu, 28 Dec 2023 21:23:23 GMT

Thank you for the suggestion to reach Canon Support and Service. I keep trying but the website just keeps sending me to this forum or keeps repeating the FAQ libraries. Is there a direct link to their contact inbox or email?

Re: Error Code when trying to install EOS Webcam Utility Pro (PC)

the4getful — Thu, 28 Dec 2023 21:24:20 GMT

I did make sure that the EOS Utility was not running and I'm still not having success in installing, even after I reset my laptop.