topic Re: EOS Webcam Utility Pro Can't Subscribe in EOS Webcam Utility Pro - Discussions

EOS Webcam Utility Pro Can't Subscribe

nouralasmar — Tue, 28 May 2024 07:30:28 GMT

Hello,

I am experiencing an issue when trying to subscribe to the EOS Webcam Utility Pro service using my Visa card. When I attempt to complete the purchase, I receive a message indicating that the card has been declined, even though I regularly use it for purchases from anywhere in the world without any problems.

Additionally, I have noticed that the location options available to me are only for the United States. I am very keen on subscribing to the service at any cost and by any possible method.

Please assist me in resolving this issue as soon as possible.

Thank you for your continued support.

Re: EOS Webcam Utility Pro Can't Subscribe

nouralasmar — Tue, 28 May 2024 07:39:52 GMT

We are unable to process your payment. Please use another method of payment or contact your card issuer.

note : this is not my address because i am not from USA ,but all location here is USA

i am from Palestine

Re: EOS Webcam Utility Pro Can't Subscribe

jrhoffman75 — Tue, 28 May 2024 09:57:14 GMT

Are you sure the card issuer isn't the entity declining the processing?

Re: EOS Webcam Utility Pro Can't Subscribe

nouralasmar — Tue, 28 May 2024 10:03:45 GMT

I am call the bank , they say no problem with process

Re: EOS Webcam Utility Pro Can't Subscribe

jrhoffman75 — Tue, 28 May 2024 10:11:10 GMT

Give Canon support a call at 1-800-OK-CANON.

Re: EOS Webcam Utility Pro Can't Subscribe

shadowsports — Tue, 28 May 2024 13:10:54 GMT

Greetings,

The EOS webcam utility Pro subscription is not available for users outside the United States.

This is outlined in the terms of use and license agreement.

Re: EOS Webcam Utility Pro Can't Subscribe

jrhoffman75 — Tue, 28 May 2024 13:26:09 GMT

@shadowsports wrote:
Greetings,
The EOS webcam utility Pro subscription is not available for users outside the United States.
This is outlined in the terms of use and license agreement.

That could be the problem Rick. Little unclear to me. A US address is provided, but if the actual computer is outside US the system could detect that.

Re: EOS Webcam Utility Pro Can't Subscribe

shadowsports — Tue, 28 May 2024 14:46:49 GMT

Hi John,

That might be it. Speculating, but it might use some type of Geo-Fencing to regulate subscription.