topic Re: EOS app and OBS no longer recognize camera in EOS Webcam Utility Pro - Discussions

EOS Webcam Utility and OBS no longer recognize EOS M50 Mark II

ericryan3244 — Tue, 21 May 2024 13:02:32 GMT

I updated the EOS app because I wanted to upgrade my subscription so I could stream in 1080 60fps, and now neither the EOS app or OBS will produce an image with the camera. All of my apps and OS are fully up to date. I'm using a Mac. When I open the EOS webcam app, this is all I get. It's impossible to generate an image. OBS shows the exact same thing.

I've been using this camera and OBS for months, and no problem has ever occurred. And I know it's not because the connection is faulty, because when that happens, you get a USB symbol with a red X.

Re: EOS app and OBS no longer recognize camera

Stephen — Sun, 19 May 2024 14:32:00 GMT

Hi there!

Which camera are you using?

Re: EOS app and OBS no longer recognize camera

ericryan3244 — Sun, 19 May 2024 14:32:55 GMT

M50 Mark II

Re: EOS app and OBS no longer recognize camera

Stephen — Sun, 19 May 2024 14:38:28 GMT

Try to re-download the software from here: https://canon.us/livestream

Re: EOS app and OBS no longer recognize camera

ericryan3244 — Sun, 19 May 2024 14:39:28 GMT

I did that. I completely deleted the app and redownloaded it before I wrote this post.

Re: EOS app and OBS no longer recognize camera

Stephen — Sun, 19 May 2024 14:41:22 GMT

Cool. We'll need to wait for support to chime in, then!

Re: EOS app and OBS no longer recognize camera

Waddizzle — Sun, 19 May 2024 16:24:57 GMT

What Operating System are you running? Have you tried rebooting the computer following removing the app, and then rebooting again after re-installing it?

Re: EOS app and OBS no longer recognize camera

ericryan3244 — Tue, 21 May 2024 01:23:16 GMT

Mac OS... and yes, I've done all of that

Re: EOS app and OBS no longer recognize camera

Waddizzle — Tue, 21 May 2024 10:16:46 GMT

@ericryan3244 wrote:
Mac OS... and yes, I've done all of that

What Operating System are you using? Specifically, which version?

That response is comparable to saying “Canon” when asked what camera you’re using.

Re: EOS app and OBS no longer recognize camera

Waddizzle — Tue, 21 May 2024 10:20:02 GMT

Just a reminder. This forum is a social media platform. It is neither Canon Service, Canon Support, or Canon Sales.

Also, the latest releases and updates to Apple Operating Systems seem to disable the USB ports.

Re: EOS Webcam Utility and OBS no longer recognize EOS M50 Mark II

GlenroseMedia — Thu, 06 Jun 2024 02:13:09 GMT

Inadvertently may have found solution- try removing memory card when running webcam utility. I removed mine after noticing disk activity light on camera was going constantly when webcam utility was trying to connect. I removed, and camera instantly appeared in webcam utility.

dont know why, but it works for me….