topic Re: EOS Webcam Utility doesn't work with macOS Ventura in EOS Webcam Utility Pro - Discussions

EOS Webcam Utility doesn't work with macOS Ventura

onderceylan — Fri, 04 Nov 2022 13:41:22 GMT

Hi there,

I've recently upgraded to macOS 13 (Ventura) and EOS Webcam Utility doesn't work anymore. I tried both amd64 (EOS Webcam Utility 1.0) and arm64 (EOS Webcam Utility 1.1) versions, but none of them work properly.

EOS Webcam Utility 1.0 freezes, and EOS Webcam Utility 1.1 only works once after a system restart when camera is turned on and off a couple of times, but then system loses the connection with the device.

Please publish a fix of the software as soon as possible for your customers like me who are depending on the camera for their day to day work.

Re: EOS Webcam Utility doesn't work with macOS Ventura

raulcnadal — Sun, 06 Nov 2022 16:03:04 GMT

I'm on the same situation, and I've got to admit it was my fault for not checking first if there was any other people impacted before to upgrade. Because there was already. You just need to take a quick look here in the Community.

While we wait for an update of EOS WebCam Utility certified for macOS Ventura, I recommend you, in the case you have an iPhone on iOS 16.1, to use it as webcam.
This is a new feature that works OOTB on macOS Ventura and iOS 16, and what saved my life since I upgraded, on Oct 27th. It works great even wireless, but better use it wired.

If you use an Android instead, you can use Camo app (free version), which works the same way.

Hopefully an upgrade will come in not so much time, but at least that way you will be able to use a quality camera for your WebCam requirements in the short term.

Re: EOS Webcam Utility doesn't work with macOS Ventura

AZRadRealtor — Thu, 10 Nov 2022 18:28:23 GMT

This iPhone workaround as the webcam also works excellently in OBS. If you have a newer GoPro camera, you can also use it until we get an update to use our EOS cameras again.

Re: EOS Webcam Utility doesn't work with macOS Ventura

raulcnadal — Tue, 15 Nov 2022 22:34:36 GMT

Wait is over.

Go to Canon US download site, select your camera model, select macOS 12 (I know that Ventura is macOS 13, but the relevant version of Webcam Utility is available when you select 12 instead of 13).

Download and install EOS Webcam Utility Pro 2.0 (macOS)

After a reboot, my EOS camera is working again with Teams and so thru USB on macOS Ventura.

Hope it can be helpful,

Re: EOS Webcam Utility doesn't work with macOS Ventura

mattblake — Thu, 17 Nov 2022 18:18:14 GMT

This still isn't working for me, it won't install onto Ventura. The contents of the download is still the file from Oct 31,2022. you can download it, but it wont macOS is preventing it from being installed since it's not for Ventura.

Re: EOS Webcam Utility doesn't work with macOS Ventura

onderceylan — Thu, 17 Nov 2022 19:52:26 GMT

Thanks for sharing but this doesn't work for me at all. In fact it made it worse, the 1.1 version works after series of restarts on the camera.

Re: EOS Webcam Utility doesn't work with macOS Ventura

prevail21 — Mon, 21 Nov 2022 13:11:54 GMT

It's a long process but, backup your computer to Time Machine, reset your computer on System Settings, reinstall EOS Utility from the Japanese Canon site (translate to English), and it should work on Ventura. A community member genius suggested getting the getting the Utility directly from the Japanese Canon site. Very smart.

Re: EOS Webcam Utility doesn't work with macOS Ventura

prevail21 — Mon, 21 Nov 2022 13:16:02 GMT

But I see that Canon caught up and this step may not be necessary.

It's a long process but, backup your computer to Time Machine, (Mac, not Windows) reset your computer on System Settings, reinstall EOS Utility from the Japanese Canon site (translate to English), and it should work on Ventura. A community member genius suggested getting the getting the Utility directly from the Japanese Canon site. Very smart.

It was a long process, but my EOS M50 Mark ii is back in business using USB.

Re: EOS Webcam Utility doesn't work with macOS Ventura

mpena3 — Mon, 21 Nov 2022 13:59:19 GMT

You have to uninstall the previous version of Canon webcam utility first.

Here's how to uninstall Canon's webcam plug-in. This won't have any affect on EOS Utility other than to disable the webcam functionality.

Go to the Finder.
From the Go menu on the menubar, choose Computer.
Navigate to the folders: Library ➟ CoreMediaIO ➟ Plug-Ins ➟ DAL
Find the file called EOSWebcam.plugin

5. Drag this plug-in to the Trash, or pick Move to Trash for the File menu.

6. You will be prompted to enter your computer password or fingerprint.

After doing that, you may install the new version of Canon Webcam utility Pro.
Restart your mac.

Remember that version requires you initiate the app to use your canon as a webcam, so before open you stream software (zoom, obs, etc), you may have to initiate the EOS WEBCAM app.

Re: EOS Webcam Utility doesn't work with macOS Ventura

raulcnadal — Mon, 21 Nov 2022 18:54:04 GMT

Good catch!.

I indeed removed previous version when I found it wasn't supported on Ventura.

When I installed v2 my Mac only had EOS Utility installed, but not previous Webcam Utility,

For the moment I've been having meetings during 1 week and so far so good on any of my 2 MBPs on Ventura.

Re: EOS Webcam Utility doesn't work with macOS Ventura

onderceylan — Mon, 21 Nov 2022 19:23:24 GMT

You don't need to manually uninstall the utility files like that, each version of utility has it's own uninstaller, which is in the Applications folder under EOS Webcam Utility folder.

I've tried uninstalling the older version - I do that every time when I try another version. But it doesn't help, the discussed pro version (2.0) doesn't work at all for me. The only version that works half measure is the 1.1 version, then I need to restart my camera device and toggle camera view in meeting softwares for some time until it starts to work on a single stream. The same goes every time a share my cam, it's pretty annoying.

Re: EOS Webcam Utility doesn't work with macOS Ventura

onderceylan — Mon, 21 Nov 2022 19:28:22 GMT

I appreciate people sharing alternative ideas, but none of those are acceptable solutions in my case.

The discussed pro version (2.0) doesn't work for me at all, and note that the release date of that package is pre-ventura.

The only version that works half measure for me is the 1.1 version, then I need to restart my camera device and toggle camera view in meeting software on-and-off for some time until it starts to work on a single stream. The same story goes every time I start a new stream sharing my cam, it's pretty annoying.

I hope Canon product and engineering teams solve this issue asap for many customers like me who suffers from the very same issue.

Re: EOS Webcam Utility doesn't work with macOS Ventura

harmerj7 — Wed, 30 Nov 2022 14:52:48 GMT

+1 this is also happening to me - I can't use my Canon T8i as a webcam for my meetings or for recording webinars, which was the whole reason I purchased it. Pretty frustrating.

Re: EOS Webcam Utility doesn't work with macOS Ventura

shadowsports — Wed, 30 Nov 2022 19:32:47 GMT

Greetings,

There are a few threads about this and other Canon software working with Ventura.

First, it's important to point out that v1 and v1.1 of the WebCam Utility are no longer supported.

Everyone should be using v2 Available here: EOS Webcam Utility | Canon U.S.A., Inc.

I would also suggest that any older versions of the software be removed from your system, prior to installing v2, Irregardless that they might use separate install folders.

As with previous MAC OS upgrades, software function can be affected by GateKeeper, Security / Application permissions.

If you use Zoom as your Meeting Client and are running Apple Silicon, there is a separate installer for MACs running M1,M2 processors available from zoom dot us.

Regardless of your OS, implementing a back up solution (Time Machine, Acronis, Macrium) etc is important to protect yourself from loss of data or functionality due to system upgrades or hardware failures. Time Machine (MAC) is free, so is Macrium (for PC).

Re: EOS Webcam Utility doesn't work with macOS Ventura

Waddizzle — Wed, 30 Nov 2022 17:10:20 GMT

For those forum members who are posting on this thread with a similar issue, I strongly encourage you to start your thread on the topic. Some of the issues are unrelated to the original issue, so please start your own thread for your issue. I say this for a couple of reasons.

Number one, it is confusing to people trying to help you. Members try to answer the original question. Your issue is not always the same as the original issue. Besides, it is bad internet etiquette to hijack an existing thread. You are sending email notifications to someone about your issue.

Also, there is only one thread about this issue, which might suggest that this is not a major issue. The more threads there are on the topic, then the more likely the issue is likely to gain importance.

Thank-you, for your cooperation.

Re: EOS Webcam Utility doesn't work with macOS Ventura

mercuzi0 — Thu, 01 Dec 2022 16:47:49 GMT

Thank you! You ARE THE GOAT!

Re: EOS Webcam Utility doesn't work with macOS Ventura

W3ss — Mon, 12 Dec 2022 22:51:37 GMT

Hi,

I also have this problem and partially solved it by installing the EOS Webcam Utility Pro. I mean by "partially solved", because in my case it only works with Skype or Zoom. Nonetheless in the case of Discord or Facetime, it doesn't detect the EOS plugin.

EOS Rebel T7 FW 1.1.0

MacOS V13.0.1

Thanks in advance and regards!

Re: EOS Webcam Utility doesn't work with macOS Ventura

AZRadRealtor — Mon, 12 Dec 2022 23:03:06 GMT

I also downloaded the EOS Webcam Utility Pro. it works great with my RP, but fails to recognize my T6i no matter what I try to do.

Re: EOS Webcam Utility doesn't work with macOS Ventura

rjvtechnology — Tue, 27 Dec 2022 16:40:46 GMT

I have Canon 90D and I had the same problem that you described,
I saw solution from youtube and is fixed my problem.
here is the step you should to do hope it will work for you.

1. Delete the EOS Utility & Webcam Utility from your MacBook, also the plugs. -> here is link how to do that. Click Here.

2. Restart the mac.

3. Go to Canon US download site.

4. Select you camera and after that SELECT version macOS11.

5. Scroll a little bit down and you find EOS Utility 3.16.1 for macOS download it.

6. Install, then go again to Canon US download site.

7. Select you camera and after that SELECT version macOS12.

8. Scroll a little bit down and you find EOS Webcam Utility Pro for macOS download it.

9. install, that's it.

hope it will work for you.

Re: EOS Webcam Utility doesn't work with macOS Ventura

harmerj7 — Tue, 27 Dec 2022 16:12:53 GMT

rjv - did you mean uninstall the Webcam Utility or just the regular EOS utility?