topic Re: Canon EOS R5 refuses pairing to my computer via Wi-Fi in EOS Webcam Utility Pro - Discussions

Canon EOS R5 refuses pairing to my computer via Wi-Fi

thomas83 — Mon, 02 Oct 2023 12:10:13 GMT

Using EOS Utility (EOS software), i'd like to import images from the camera, control the camera, and perform other operations via Wi-Fi (Not via USB-C cable).
My Wi-Fi network is pretty stable.

On the camera I follow these steps :
1 - I select Wi-Fi/Bluetooth connection

2 - I select Remote control (EOS Utility)

3 - I select Add a device to connect to

4 - I Check the SSID (network name) and password
Afterwards on the computer I follow these steps :
5 - Select the SSID, then enter the password, everything is OK
Again, on the camera I follow these steps :
6 - Start pairing devices, I select OK

7 - The following message is displayed.

Afterwards on the computer I follow these steps :
8 - Start EOS Utility
9 - In EOS Utility, I click Pairing over Wi-Fi/LAN

10 - I click Connect

On the camera, the following message is still displayed, nothing happens after getting this screen (so it is impossible to establish a Wi-Fi connection...) :

I'm supposed to access next screen to "Confirm Wi-Fi settings" but nothing appears.

What is the problem ?

I tried to uninstall/reboot my mac/reinstall EOS Webcam Utility 3.15.10.13
I tried to uninstall/reboot my mac/reinstall EOS Webcam Utility 3.17.23
I tried to reset communication settings on the R5, issue still persists :

The issue still persists... I REALLY NEED HELP !

I don't have issue via USB but I really need Wi-Fi because my R5 is used at 5 meters from my mac...

Access point mode on R5 give me exactly the same issue...

My (M1) Mac is updated to macOS Ventura 13.6
My R5 has 1.9.0 firmware, but the issue was the same with prior firmware

Re: Canon EOS R5 refuses pairing to my computer via Wi-Fi

Anonymous — Mon, 02 Oct 2023 15:49:24 GMT

The EOS Webcam Utility is known to interfere with the EOS Utility. Try removing it and reboot the computer and see if that helps.

Re: Canon EOS R5 refuses pairing to my computer via Wi-Fi

thomas83 — Mon, 02 Oct 2023 16:20:02 GMT

Thank you for your answer, I don’t have EOS Webcam Utility installed.

Re: Canon EOS R5 refuses pairing to my computer via Wi-Fi

shadowsports — Mon, 02 Oct 2023 17:10:11 GMT

Greetings,

See my reply on this thread. It might help.

Re: Canon R6m2 and Pixel 7 Pro - won't wifi connec... - Page 2 - Canon Community

Oh, Oops, you are wanting to connect to thew EOS Utility. Let me look into that.

Re: Canon EOS R5 refuses pairing to my computer via Wi-Fi

shadowsports — Mon, 02 Oct 2023 17:18:21 GMT

Quick question. Is the Wi-Fi on the computer being used to connect to a wireless broadcast. Like your router?

The wireless adapter can only be associated with one AP or broadcast at a time.

Re: Canon EOS R5 refuses pairing to my computer via Wi-Fi

Waddizzle — Mon, 02 Oct 2023 19:26:42 GMT

When the camera displays the message start EOS Utility, do you try to manually start EOSU 3?