topic Re: Canon EOS Webcam utility not installing on new MacBook Pro in EOS Webcam Utility Pro - Discussions

Canon EOS Webcam utility not installing on new MacBook Pro

frankrbrannon — Sat, 06 Mar 2021 22:40:53 GMT

I've been using the Webcam utility for about 6 months on a MacBook Pro. Now I just bought a new MacBook Pro and have installed the software but the EOS Webcam utiltiy does not show up in my list of cameras in Zoom, etc. Can someone please help? Thanks!

Re: Canon EOS Webcam utility not installing on new MacBook Pro

Nick2020 — Sun, 07 Mar 2021 05:55:18 GMT

Hi frankrbrannon,

Thanks for checking in with us!

We currently don't list EOS Webcam Utility as being fully compatible with the latest macOS, Big Sur, although some computer setups might work with it.

One thing you could try is to use different USB ports, since some USB ports can be stronger than others. Note too that it cannot run at the same time as our EOS Utility, so if you have it be sure to exit out of that program and check to make sure that it is not running in the background via a camera icon on the top right of your screen.

Re: Canon EOS Webcam utility not installing on new MacBook Pro

frankrbrannon — Sun, 07 Mar 2021 13:34:57 GMT

Thanks for your reply. I've read is a few places that the Webcam Utiltiy will not work on the M1 chip with the new MacBook Pro that is running Big Sur. It that a fact?

Re: Canon EOS Webcam utility not installing on new MacBook Pro

Waddizzle — Sun, 07 Mar 2021 16:18:55 GMT

@frankrbrannon wrote:
Thanks for your reply. I've read is a few places that the Webcam Utiltiy will not work on the M1 chip with the new MacBook Pro that is running Big Sur. It that a fact?

It is probably a fact. He wrote that the app is not listed as compatible with Big Sur.