topic Re: G7X MKIII and Webcam Utility--USB not working in EOS Webcam Utility Pro - Discussions

G7X MKIII and Webcam Utility--USB not working

rboguiren1 — Sat, 20 Nov 2021 22:58:02 GMT

Hello

I have a Canon G7X MKIII which previously worked with a USB-C connection. Now all it does is show a computer icon along with battery life when plugged in direct USB-C.

The webcam utility software shows that a camera is not connected. Wifi and Bluetooth are disabled.

I have tried connecting the camera to the main USB inputs found on the computer along with the extension dock--still no luck.

Any ideas what I can do?

Re: G7X MKIII and Webcam Utility--USB not working

Waddizzle — Sun, 21 Nov 2021 18:20:22 GMT

@rboguiren1 wrote:
Hello

I have a Canon G7X MKIII which previously worked with a USB-C connection. Now all it does is show a computer icon along with battery life when plugged in direct USB-C.

The webcam utility software shows that a camera is not connected. Wifi and Bluetooth are disabled.

I have tried connecting the camera to the main USB inputs found on the computer along with the extension dock--still no luck.

Any ideas what I can do?

Try a different cable. Also, make sure that any other Canon software that talks to the camera is not running. Only one app can talk to the camera at a time.

Re: G7X MKIII and Webcam Utility--USB not working

rboguiren1 — Mon, 22 Nov 2021 17:54:16 GMT

I tried different cables and turned off all programs--still no luck.

Re: G7X MKIII and Webcam Utility--USB not working

jrhoffman75 — Mon, 22 Nov 2021 19:22:21 GMT

"I have a Canon G7X MKIII which previously worked with a USB-C connection. Now all it does is show a computer icon along with battery life when plugged in direct USB-C."

Any changes to the computer, like an OS update?

Re: G7X MKIII and Webcam Utility--USB not working

rboguiren1 — Sat, 27 Nov 2021 01:02:08 GMT

Nope, no updates and running OSX Mojave and Catalina

Still no luck with USB C connection

Re: G7X MKIII and Webcam Utility--USB not working

rboguiren1 — Mon, 28 Feb 2022 18:02:16 GMT

I am posting here again as I was able to get the webcam mode to work with a USB-C cable a few months back

But the same problem has occurred again...I am using the same cable yet the same thing happens (an icon of a computer being connected occurs)

I would really like to use this camera as a webcam...is there a specific type of USB-C cable that I need to use?