topic Re: EOS Webcam Pro V2.0 instantly freezes using OBS when sending virtual camera feed to Zoom in EOS Webcam Utility Pro - Discussions

EOS Webcam Pro V2.0 instantly freezes using OBS when sending virtual camera feed to Zoom

JohnnyKazoo — Fri, 17 Feb 2023 14:10:40 GMT

After updating the EOS Webcam to V2.0 Pro, the EOS webcam feed freezes in OBS software whenever I send the start the virtual camera and select that input in Zoom. This did not happen previously but there were other issues connecting to the camera in V1.x of the webcam software. I have deleted and reinstalled the OBS software, but that did not help at all. My little USB camera works fine. It seems to work just fine until I actually start Zoom and start the virtual camera in OBS. As soon as I start the virtual camera, the EOS Webcam freezes. Has anyone else had this problem? Has anyone found a “fix” for it? Computer is iMac with Intel processor running Monterey.

Re: EOS Webcam Pro V2.0 instantly freezes using OBS when sending virtual camera feed to Zoom

JohnnyKazoo — Fri, 17 Feb 2023 16:48:59 GMT

Fortunately, I still had the 1.0 installer so I could revert to the previous version that worked. It’s really a shame that the new version breaks OBS.

Re: EOS Webcam Pro V2.0 instantly freezes using OBS when sending virtual camera feed to Zoom

Waddizzle — Sat, 18 Feb 2023 11:22:02 GMT

@JohnnyKazoo wrote:
Fortunately, I still had the 1.0 installer so I could revert to the previous version that worked. It’s really a shame that the new version breaks OBS.

How do you know that the latest version of OBS isn’t the problem? I have [heard] a couple of reports about the latest update to OBS crashing with a “Clean HDMI” signal.

Re: EOS Webcam Pro V2.0 instantly freezes using OBS when sending virtual camera feed to Zoom

Waddizzle — Sat, 18 Feb 2023 11:21:30 GMT

I recommend that you visit OBSproject dot com.

Re: EOS Webcam Pro V2.0 instantly freezes using OBS when sending virtual camera feed to Zoom

JohnnyKazoo — Sun, 19 Feb 2023 13:43:56 GMT

Thanks for the feedback! I don’t know if it’s OBS or not, but I suspect it’s a problem with them. I posted on their community first and thought someone here might have advice as well. Canon does claim compatibility with OBS, which appears to be no longer the case. I’m not sure which company needs to work it out, but OBS should be contacting Canon to figure out how to fix it. In the mean time canon should make it easier to find the beta version until compatibility issues are worked out.

Re: EOS Webcam Pro V2.0 instantly freezes using OBS when sending virtual camera feed to Zoom

Waddizzle — Sun, 19 Feb 2023 15:26:45 GMT

As you can see from the link that I provided, OBS has a host of its own issues. OBS has been crashing on its own accord. It does not need to interact with other apps to crash.

It is not Canon’s responsibility fix the OBS app, especially when all the issues began immediately following an OBS update to their software. Canon had not updated their software when the issues began, either.

Furthermore, I do not think Canon actually guarantees their software is compatible with third party applications. Canon has merely compiled and published a list of third party apps that were compatible with the Canon Webcam Utility at the time of their testing.

Re: EOS Webcam Pro V2.0 instantly freezes using OBS when sending virtual camera feed to Zoom

mcassara — Sun, 12 Mar 2023 20:23:04 GMT

Mine does the same when using my DSLR and EOS 2.0... Its really bad. I had to buy another camera so I could work. I could revert back to 1.0 (which i may do) but this is a short term fix... Please get this fixed for us!

Its not an OBS problem... it happends in Zoom too and other streaming platforms. BTW

Re: EOS Webcam Pro V2.0 instantly freezes using OBS when sending virtual camera feed to Zoom

Waddizzle — Mon, 13 Mar 2023 03:41:44 GMT

@mcassara wrote:
Mine does the same when using my DSLR and EOS 2.0... Its really bad. I had to buy another camera so I could work. I could revert back to 1.0 (which i may do) but this is a short term fix... Please get this fixed for us!

Its not an OBS problem... it happends in Zoom too and other streaming platforms. BTW

I strongly recommend that you start a new thread for your issue. Thanks!

Re: EOS Webcam Pro V2.0 instantly freezes using OBS when sending virtual camera feed to Zoom

JohnnyKazoo — Thu, 16 Mar 2023 17:26:40 GMT

Please start another thread. Since it’s not just OBS and with enough voices, it may get Canon’s attention.

Re: EOS Webcam Pro V2.0 instantly freezes using OBS when sending virtual camera feed to Zoom

meabhisingh — Tue, 21 Mar 2023 07:38:23 GMT

Same with me brother

Re: EOS Webcam Pro V2.0 instantly freezes using OBS when sending virtual camera feed to Zoom

meabhisingh — Tue, 21 Mar 2023 07:46:54 GMT

Please fix this and tell me the solution

Re: EOS Webcam Pro V2.0 instantly freezes using OBS when sending virtual camera feed to Zoom

mrbennn — Mon, 11 Dec 2023 02:05:15 GMT

Hi Johnny,

I know it's been a while since your post, but in case this helps anyone...

This is totally a thing! Exactly as you described, EOS Webcam utility --> OBS + Virtual Webcam --> Zoom. All fine until zoom accesses the virtual webcam and then it's freeze city! But only the IOS camera, other cameras and sources are fine. Quit Zoom and after about 30 seconds, normal service is resumed.

Have tried every combination of settings I can think of.

I'm using an Intel Mac Mini running Monterey, with the latest version of EOS Webcam Utility Pro.

I found *eos-webcam-utility-1-0.pkg* online. Installed that, and now everything is back to normal.

I also tried version 1.1. No dice, that has the same issue.

Nothing in the OBS logs. As far as OBS is concerned, it's receiving a video stream from the EOS app and everything is dandy.

Seems like something in later versions of the EOS app breaks (or is broken by) Zoom.

I haven't tried this fix. https://obsproject.com/forum/threads/canon-eos-webcam-utility-fix.171398/

Perhaps that works with the later apps. But the symptom which it's reported to fix, is that the EOS utility doesn't show up as a source. I think it's a Sonoma thing anyway, but may be useful to someone searching.

Be great to know if anyone figures out what the issue is...