topic Re: EOS Webcam Utility + Apple Silicon / M1 Mac in EOS Webcam Utility Pro - Discussions

EOS Webcam Utility + Apple Silicon / M1 Mac

optimal_flynn — Wed, 17 Aug 2022 19:26:18 GMT

EOS Webcam Utility doesn't work with apps like Google Chrome with M1 Macs, but it should be able to easily with some help from Canon.

I recently switched to an M1 powered Macbook Pro from an Intel one and noticed that after installing the utility, it didn't show up as an available camera. Doing some internet searching including on this forum I found the following advice:
1. Use OBS Studio as a virtual camera.
2. Use the x86 version of Google Chrome in Rosetta

Neither of these are a great option though as running OBS is purely band-aid and the x86 version of Chrome in Rosetta has a massive performance hit for me on my machine.

So I decided to do some debugging as to why it wasn't working. (Why does it work in OBS and perhaps some other places but not in Chrome) and it's actually really simple:

Error loading /Library/CoreMediaIO/Plug-Ins/DAL/EOSWebcamUtility.plugin/Contents/MacOS/EOSWebcamUtility: dlopen(/Library/CoreMediaIO/Plug-Ins/DAL/EOSWebcamUtility.plugin/Contents/MacOS/EOSWebcamUtility, 0x0106): tried: '/Library/CoreMediaIO/Plug-Ins/DAL/EOSWebcamUtility.plugin/Contents/MacOS/EOSWebcamUtility' (mach-o file, but is an incompatible architecture (have (x86_64), need (arm64e)))

Chrome (and probably other apps) bail out when they try and grab the device because EWCService / the CoreMediaIO DAL plugin is compiled for x86 instead of ARM.

I don't have access to the source code (the community would help with these issues if you open-sourced it Canon btw 😉) which limits my ability to go further, but my strong theory is without much work if the existing EOS Webcam Utility for Mac was just compiled / available for ARM then it'd work with a bunch more apps. It could be as simple as changing the build target.

Is there a place we can write up tickets for the EOS Webcam Utility team?

Re: EOS Webcam Utility + Apple Silicon / M1 Mac

NatalyaP — Wed, 17 Aug 2022 22:42:49 GMT

Greetings optimal_flynn,

The EOS Webcam Utility does allow certain Canon cameras to function as a webcam with certain operating systems and computer processors. At this time, the EOS Webcam Utility is not available for computers running on Apple's M1 processor.

I'm sorry but customers are unable to provide tickets to our software engineering team and our software engineering team does not partner with customers with updating and developing Canon software.

In the meantime, I have submitted your feedback to our software engineers. Please note that decisions to update Canon software are made by our software engineers based on a number of factors. Consumer demand, technological limitations, and customer feedback are all taken in to consideration.

Re: EOS Webcam Utility + Apple Silicon / M1 Mac

rs-eos — Wed, 17 Aug 2022 22:58:38 GMT

Well, IMO, Canon has really dropped the ball on this. Apple Silicon processors for Macs were announced in June 2020. Apple made HDKs (hardware development kits) available so that companies could start updating their software before the first Apple Silicon Macs made it to the public (around Nov. 2020).

This is no different than the several transitions that happened beforehand. On the Mac platform alone, this has been moving off of 68K processors to PowerPC, then from PowerPC to Intel, from 32-bit to 64-bit, and now Intel to Apple Silicon. In all cases, Apple has provided software developers an easy mechasnism to create "Universal" binaries. It's what I personally did for all these transitions. i.e. a single app that ran natively on both 68K and PowerPC. Single app running natively on both 32-bit and 64-bit, etc.

Apple has outlined that their transition to Apple Silicon would take two years. As of now, there's only a single Mac that is still shipping with Intel processors; the Mac Pro. All others Mac product lines are on the new processors. To be fair though, Apple discontinued the iMac Pro. So if they choose to re-introduce that, then there would be two Macs to update.

Re: EOS Webcam Utility + Apple Silicon / M1 Mac

whtw14 — Sat, 03 Sep 2022 21:20:16 GMT

I agree they have dropped the ball. I purchased an M1 in 2021 and my canon cuts off when i used the virtual camera method. I don't feel like i should have to buy another camera but at this point I'm looking elsewhere or use my phone for live streaming.

Re: EOS Webcam Utility + Apple Silicon / M1 Mac

Waddizzle — Sun, 04 Sep 2022 15:34:00 GMT

You make it sound like they are given away free of charge. They are not. You had to pay for a $500 license and buy a pre-release M1 Mac. No doubt an enterprise or multi-user license would cost significantly more.

https://screenrant.com/apple-developer-mac-m1-transition-kit-return-refund-debate/

I am familiar with how Apple has operated in the past when it comes to software development. Unlike developing for Windows, which has an entry level that is free of charge, you have to buy everything from Apple. When it comes to publish your application, you have to buy another type of license, which must be periodically renewed.

Re: EOS Webcam Utility + Apple Silicon / M1 Mac

Rainald — Sat, 17 Sep 2022 06:28:08 GMT

What does that have to do with this? I’m sure a 26 billion dollar corporation like Canon can afford any development tool and computers they need for whatever platform they want to develop for.

Re: EOS Webcam Utility + Apple Silicon / M1 Mac

chrisgagne — Thu, 22 Sep 2022 23:03:03 GMT

I've lost faith in Canon over this. Canon has had literally years to address this and has lost focus on their customers.

Re: EOS Webcam Utility + Apple Silicon / M1 Mac

Rainald — Fri, 23 Sep 2022 08:03:04 GMT

Right now the only solution is Cascable Pro. We were in bit of a panic as we stream weekly and when we upgraded from an intel iMac to an M1 iMac WebCam utility no longer worked.

Re: EOS Webcam Utility + Apple Silicon / M1 Mac

paulomsr — Fri, 23 Sep 2022 14:38:53 GMT

Do you have tried webcam utility with the new OBS 28.0.2 for Apple Silicon?

Re: EOS Webcam Utility + Apple Silicon / M1 Mac

Rainald — Sat, 24 Sep 2022 00:20:29 GMT

For us it does not work with OBS on our M1 iMac. Cascable Pro works well. We connect wirelessly to a 6D Mk II.

Re: EOS Webcam Utility + Apple Silicon / M1 Mac

wanqiang79 — Wed, 28 Sep 2022 03:50:38 GMT

One "workaround" is to download and install the free streaming software OBS. It recognizes EOS Webcam Utility camera (you may need to shutdown EOS Utility 3 first), and with OBS's virtual camera started, it presents an OBS Virtual Camera video source to other apps. This seems to work on my M1 Silicon Chip MacBook Pro running macOS Monterey.

Re: EOS Webcam Utility + Apple Silicon / M1 Mac

japollock — Fri, 30 Sep 2022 00:26:50 GMT

This worked for me / is the right answer. Just pay attention to top comment on the youtube video. You have to download the OBS version for Intel not M1. EOS Webcam Utility (intel) + OSB (intel) led to success on M1 Max for me. Hope this helps other folks. "Accepted Answer" that this will not work is contrary to my experience.

Re: EOS Webcam Utility + Apple Silicon / M1 Mac

Teighe — Tue, 11 Oct 2022 22:08:34 GMT

I'm not sure why this is marked as a solved when no solution has been provided yet for this issue. Please unresolve it until the issue is actually addressed.

Re: EOS Webcam Utility + Apple Silicon / M1 Mac

Teighe — Tue, 11 Oct 2022 22:13:34 GMT

I've seen this solution offered but it isn't working for me.

Re: EOS Webcam Utility + Apple Silicon / M1 Mac

japollock — Tue, 11 Oct 2022 23:17:14 GMT

EOS webcam utility was released in Asia for Mac silicon. https://asia.canon/en/support/0200629304. I downloaded this update for my M1 Max and now EOS integration works fine. Nevermind the won't-solve post.

Re: EOS Webcam Utility + Apple Silicon / M1 Mac

siocone — Mon, 07 Nov 2022 16:52:35 GMT

I use an Apple M1 and I have a 5D Mark IV

in OBS, the webcam function works (although only after a few tries) in teams, the cam is displayed and also worked. no connection can be established in zoom and not easily in discort either... new software with better stability would be really super helpful, possibly also for facetime and other tools with better functions (e.g.) aperture rules

Re: EOS Webcam Utility + Apple Silicon / M1 Mac

Jan6D — Tue, 08 Nov 2022 15:43:44 GMT

Wow, great, "Asian" webcam utility works perfectly fine on my M1 Mac Mini so far!

Re: EOS Webcam Utility + Apple Silicon / M1 Mac

Jan6D — Thu, 10 Nov 2022 12:56:19 GMT

The latest "EOS Webcam Utility Pro Windows / Mac v2.0" seems to work on my M1 Mac Mini and Ventura (13.0.1) (unfortunately only in Rosetta, no Apple Silicon version there yet)

https://www.usa.canon.com/cameras/eos-webcam-utility

Re: EOS Webcam Utility + Apple Silicon / M1 Mac

Teighe — Fri, 11 Nov 2022 00:26:06 GMT

This is not a fix. I still have to use a third party streaming app to connect camera operating programs like Zoom to the Asian EOS, I can’t open the Asian EOS as a stand-alone software, and my M50 freezes after a few seconds regardless of which programs I use.

Re: EOS Webcam Utility + Apple Silicon / M1 Mac

Vicp83 — Fri, 02 Dec 2022 01:57:19 GMT

that's another notch in the let your software engineers know M1 mac's need the integration. sooooo many people are switching to Silicon Macs.