topic Re: EOS Webcam Utility stopped working in EOS Webcam Utility Pro - Discussions

EOS Webcam Utility stopped working

EDL — Thu, 15 Sep 2022 21:12:27 GMT

I have been successfully using my Canon M50 as a webcam via the EOS Webcam utility until today. I had a typical, smooth zoom call this morning, but when I tried to use zoom this afternoon, when I turned on the EOS webcam utility, zoom kept crashing. I tried all of the other software that I use with the EOS webcam utility and they all crashed, as well. So I uninstalled and reinstalled all of the apps. Nothing has helped. Any ideas?

Re: EOS Webcam Utility stopped working

SamanthaW — Thu, 15 Sep 2022 21:21:34 GMT

Hi!

To have a better understanding of your issue, please let everyone know the operating system installed on your computer, as well as any other information you think might be helpful.

If this is a time-sensitive matter, please check out your other support options here: https://canon.us/MyCanonAccount

Thanks!

Re: EOS Webcam Utility stopped working

Tronhard — Thu, 15 Sep 2022 21:25:12 GMT

If you are using Windows 10, MS just released a series of updates that likely will impact your computer's connectivity. The first line of defence - even before re-installing applications - is to do a restart of your computer to clear the memory, caches and allow any pending updates to complete.