topic Re: G7x Mark III not showing image on eos webcam utility in EOS Webcam Utility Pro - Discussions

G7x Mark III not showing image on eos webcam utility

ivansetiadi — Sat, 08 Oct 2022 14:46:34 GMT

After i re-install my PC my canon g7x mark iii not showing any images on obs only eos Webcam Utility text. It was working perfectly fine before i reinstall my windows. after googling the problems i think my pc didnt recognize it as a webcam. its detected as a "another device" for transferring files
Note: - im not installing any other eos apps this is a fresh installed windows only eos webcam utility

- i already disable wifi and bluetooth on my camera

Re: G7x Mark III not showing image on eos webcam utility

Waddizzle — Sat, 08 Oct 2022 19:29:44 GMT

Which version of Windows did you install?

Re: G7x Mark III not showing image on eos webcam utility

ivansetiadi — Sat, 08 Oct 2022 21:50:19 GMT

Still the same like before. Windows 10

Re: G7x Mark III not showing image on eos webcam utility

Waddizzle — Sat, 08 Oct 2022 22:35:30 GMT

My first thought is that you fresh install is missing a device driver. Perhaps installing the regular EOS Utility will install the device driver. To use the Webcam Utility you would have to make sure the regular EOS Utility is closed and the EOS Utility Launcher Service is also disabled and shut down.

Are those two cables coming out of the camera? If one is an AC Adapter, retest the camera using only battery power, too.

Re: G7x Mark III not showing image on eos webcam utility

ivansetiadi — Sun, 09 Oct 2022 00:27:53 GMT

so i need to install EOS Utility 3.11.0 for Windows first ?

Re: G7x Mark III not showing image on eos webcam utility

ivansetiadi — Sun, 09 Oct 2022 00:35:18 GMT

so i already installed eos utility and make sure utility launcher service isnt running, still no images on eos webcam utility in my obs

Re: G7x Mark III not showing image on eos webcam utility

ivansetiadi — Sun, 09 Oct 2022 00:41:34 GMT

and the weird thing everytime i turn on my camera, this window to access camera sd card pop out ( it never happens before )

Re: G7x Mark III not showing image on eos webcam utility

Waddizzle — Sun, 09 Oct 2022 11:33:12 GMT

What is the second cable coming out of the camera?

Was the regular EOS Utility able to launch itself and run?

If Windows asks you what should it do when it detects your camera on the USB port, then select the option “Take No Action”. If you have made any other choice, remove and re-install both EOS Utilities.

Re: G7x Mark III not showing image on eos webcam utility

ivansetiadi — Sun, 09 Oct 2022 11:49:31 GMT

first is usb cable camera to pc

second is dummy battery cable

i'm installing eos utility the apps work i can open it but nothings happen with my eos webcam utility

btw this is the 3rd time i reinstall the eos webcam utilities, everytime i uninstall this app this thing always happen. i need to force stop the ewcservice on task manager

Re: G7x Mark III not showing image on eos webcam utility

Waddizzle — Sun, 09 Oct 2022 14:47:43 GMT

Thanks, for the response about the extra cable.

Third party AC adapters have been known to create ground loops, which can disrupt communication on the USB port and wreak other forms of havoc.

The EOS Launcher Utility is camera icon that appears in the System Tray near the system clock in the lower right corner. Right-click on it and select “Exit”. Make sure the regular EOS Utility is not running, too.

The Webcam Utility does not have user GUI. It is a device driver. Make sure your USB cable is a data cable, not USB power cable. Do not use a USB port expander.

Connect the camera using only the USB cable. Turn it on. Open an app that would use a webcam. Your choice of cameras should include the Webcam Utility.

Re: G7x Mark III not showing image on eos webcam utility

ivansetiadi — Sun, 09 Oct 2022 15:14:10 GMT

i dont think my dummy battery is the problem, before i clean install windows it was working completely fine for like almost a year im using it as my regular webcam for my stream. But then after i clean install my windows it has no image on obs.
Things so far im doing for making this works :

1. Turning off wifi / bluetooth on my camera

2. Installing eos utility, and then close the eos utility and run the obs (still no image)

those 2 things still didnt work for me. and then today i clean install my windows AGAIN and the first thing i do before installing any other apps / drivers was installing eos webcam utility and obs. The image finally appear on obs but after i restart my pc, the image dissapear again and only showing "Eos Webcam Utility" texts

Re: G7x Mark III not showing image on eos webcam utility

ivansetiadi — Tue, 11 Oct 2022 17:50:27 GMT

Re: G7x Mark III not showing image on eos webcam utility

Waddizzle — Tue, 11 Oct 2022 20:39:13 GMT

I keep forgetting. PowerShots use ITU, Image Transfer Utility, not the EOS Utility. We need to establish that you camera is communicating with the PC.

https://www.usa.canon.com/support/p/powershot-g7-x-mark-iii

Make sure that you have the latest versions of the firmware installed in the camera. Use an SD card to install the firmware!

Re: G7x Mark III not showing image on eos webcam utility

ivansetiadi — Tue, 11 Oct 2022 20:57:40 GMT

already running on latest firmware

Re: G7x Mark III not showing image on eos webcam utility

ivansetiadi — Sat, 15 Oct 2022 02:43:01 GMT

hi, can i connect my canon g7x mark 3 into elgato cam link 4k using usb c to hdmi cable?
canon g7x mark 3 (USB c cable) to elgato cam link 4k (hdmi)

Re: G7x Mark III not showing image on eos webcam utility

Waddizzle — Sat, 15 Oct 2022 12:36:28 GMT

@ivansetiadi wrote:
hi, can i connect my canon g7x mark 3 into elgato cam link 4k using usb c to hdmi cable?
canon g7x mark 3 (USB c cable) to elgato cam link 4k (hdmi)

No, you might damage the camera, your cam link, or both.

The EOS Webcam Utility is designed to use the USB port on the camera and the host computer. It allows you to use your camera as it were a USB webcam.

Re: G7x Mark III not showing image on eos webcam utility

ivansetiadi — Sun, 16 Oct 2022 00:26:19 GMT

is there any fix for my problems? i try everything but still not worked

Re: G7x Mark III not showing image on eos webcam utility

Waddizzle — Sun, 16 Oct 2022 00:37:42 GMT

@ivansetiadi wrote:
is there any fix for my problems? i try everything but still not worked

Use the correct USB cable.

Re: G7x Mark III not showing image on eos webcam utility

ivansetiadi — Sun, 16 Oct 2022 00:39:20 GMT

can you be spesific which kind of cable i should use? like is it 2.0 or 3.0 usb c cable? etc

Re: G7x Mark III not showing image on eos webcam utility

Waddizzle — Sun, 16 Oct 2022 00:50:18 GMT

This is what the camera uses. Do not use cable adapters.