topic EOS Webcam Utility Pro Not Logging In in EOS Webcam Utility Pro - Discussions

EOS Webcam Utility Pro Not Logging In

hjmoors — Thu, 25 May 2023 23:17:35 GMT

I have downloaded "EOS Webcam Utility Pro" to my Mac OS (Ventura 13.4). I just purchased the "EOS Webcam Utility Pro Subscription". However, whenever I try to log into my account on the "EOS Webcam Utility Pro" app, it doesn't recognize that I've upgraded or the account is actually not logging in. I've tried clicking on the "Upgrade" button then tried logging in. I've also re-installed and no luck either.

Re: EOS Webcam Utility Pro Not Logging In

hjmoors — Thu, 25 May 2023 23:18:28 GMT

Also, I subscribed on the Canon website on the browser. The browser I'm using is Google Chrome.

Re: EOS Webcam Utility Pro Not Logging In

I_LIK_MOTOWOMEN — Mon, 05 Jun 2023 22:28:44 GMT

i am also having this issue. i posted here in the community about it and am now logging into the community to see if i got any feedback. bittersweet to know im not the only one having this issue. @hjmoors, were you able to log into your account through the app using chrome?

Re: EOS Webcam Utility Pro Not Logging In

I_LIK_MOTOWOMEN — Mon, 05 Jun 2023 22:29:50 GMT

sorry. i didnt realize you added through a reply on your own post. i used edge and i am having the same issue.

Re: EOS Webcam Utility Pro Not Logging In

hjmoors — Tue, 16 Jan 2024 18:05:17 GMT

Sorry for the long delay. No, I wasn't able to. Now having issues with the new Mac update. Going to see about returning camera.