topic Re: EOS webcam utility not working with Canon R in EOS Webcam Utility Pro - Discussions

EOS webcam utility not working with Canon R

AustinEgger — Fri, 27 Jan 2023 03:13:07 GMT

Hello,

I have wanted to use the webcam utility for many months on my computer but no matter what I do it won't function and I receive the screenshot below along with a computer icon on my camera. I have a windows 10 PC will an intel CPU and an rtx 2070.

I have tried installing different versions of 0.9, 1.1, 2, and others. I've tried many different cables, ensured wifi is off on my camera, and all the other options people suggest like having it on camera mode. I've tried a totally new windows 10/11 installation on a laptop and I get this issue. My camera is on the latest firmware.

I have a friend who uses their eos R6 on their PC automatically recognizes my R as a webcam and displays an image. I think it is a driver issue or something because I compared my device manager and my control panel devices and printers and they are different than my friends. My camera appears as a canon digital camera in the unspecified section of control panel devices and printers. On his computer it appears in the devices section as a Canon R. I have included screenshots below.

Any help would be great.

Thanks

Re: EOS webcam utility not working with Canon R

Waddizzle — Fri, 27 Jan 2023 09:42:20 GMT

I believe the camera should be in “video mode”, not “stills mode.”

That display with a USB cable and a Red X means the Utility is not seeing a camera on the USB port. You made no mention of disabling the EOS Utility Launcher Service. This is a computer service that monitors your USB ports for a camera connection, but it will also BLOCK the EOS Utility Web Service from accessing a camera connected to the USB port.

If you see the Canon camera icon in the System Tray near the System Clock, then right-click on the icon and select “Exit.”

Re: EOS webcam utility not working with Canon R

Waddizzle — Fri, 27 Jan 2023 09:43:52 GMT

The EOS Utility Launcher Service detects a Canon camera, determines which model, and will then launch either the EOS 2 Utility or EOS 3 Utility.

Re: EOS webcam utility not working with Canon R

shadowsports — Fri, 27 Jan 2023 14:48:32 GMT

@AustinEgger,

Follow Wadizzle's recommendations. Also tell us what you see in device manager when the camera is connected?

Expand the listing. Does it appear with a triangle of exclamation point !

Re: EOS webcam utility not working with Canon R

AustinEgger — Sat, 28 Jan 2023 03:01:28 GMT

I have previously installed and uninstalled EOS Utility Launcher Service a few times to get drivers and disabled it while trying to use the webcam but with no luck. One thing I have noticed is that when installing it doesn't show that it will install EOS 2 utility. My friend who can use my camera as a webcam doesn't use the EOS 2 utility.

Re: EOS webcam utility not working with Canon R

AustinEgger — Sat, 28 Jan 2023 02:59:43 GMT

It appears under the portable device as MTP USB Device.

I should have mentioned it in my original post but I had tried many things. I previously did both putting the camera on video mode with no luck and disabling EOS Utility Launcher Service with no luck either. I have also tried installing and uninstalling EOS Utility Launcher Service along with the webcam utility on my PC to see if that would work and fix the potential driver issue. I have also made sure that it is off when trying to use the webcam.

Under the camera, there is an EOS webcam utility.

Also, it works automatically on my friend's PC without adjusting anything on my camera.

Re: EOS webcam utility not working with Canon R

shadowsports — Sat, 28 Jan 2023 11:11:13 GMT

Greetings ,

Are you located in the United States? Does your copy of windows 10 have Windows Media Player and include the Microsoft Media pack?

Try right clicking on the MTP USB device entry and device manager and select update drivers from the context menu.

Also, confirm your plugging your device directly into an available USB port on the motherboard and not through an adapter or hub.

Re: EOS webcam utility not working with Canon R

jrhoffman75 — Sat, 28 Jan 2023 13:27:36 GMT

EOSU2 is an older version. Not compatible with newer cameras. Current versions of the EOSU installer don't install EOSU2. Not having it is not your problem.

Re: EOS webcam utility not working with Canon R

Waddizzle — Sat, 28 Jan 2023 13:27:48 GMT

“I should have mentioned it in my original post but I had tried many things. I previously did both putting the camera on video mode with no luck and disabling EOS Utility Launcher Service with no luck either.”

Have you ever tried a different USB cable? Be sure you are using an actual USB data cable, not just a power/charging cable like you can buy at a gas station.

One way to test your USB cable is by removing all Canon Utilities and apps. Install the regular EOS Utility 3, and see if you PC can connect with your camera. Make sure your camera has Wi-Fi and Bluetooth disabled. The camera does not know how to switch between USB and wireless communication on its own.

Re: EOS webcam utility not working with Canon R

AustinEgger — Tue, 31 Jan 2023 04:30:56 GMT

Thanks for the clarification.

Re: EOS webcam utility not working with Canon R

AustinEgger — Tue, 31 Jan 2023 04:43:08 GMT

I am in the USA with an official copy of win10 that has the windows media player and the Windows Media Pack.

I have tried updating the drivers and there are none available. I have also tried uninstalling and disabling the device and then re-adding the device with no luck.

I do not use a hub. I plug everything into my motherboard. I have tried with 2 usb-c to usb-c and two USB-A to USB-C cables. My friend's computer and keyboard can use these cables to connect and be used as a webcam. Likewise, I have also plugged them into my laptop's ports, with a fresh copy of windows 10 and I tried windows 11 but neither worked. The camera still appears under portable devices as MTP USB Device.

Re: EOS webcam utility not working with Canon R

AustinEgger — Tue, 31 Jan 2023 05:53:24 GMT

I have tried with 2 USB-c to USB-c and two USB-A to USB-C cables. My friend's computer and keyboard can use these cables to connect and be used as a webcam. Likewise, I have also plugged them into my laptop's ports, with a fresh copy of windows 10 and I tried windows 11 but neither worked.

I have installed EOS utility 3.16. I don't think EOS utility is detecting the camera either. My main computer and my test laptop make the standard windows noise when connected but the utility doesn't launch automatically or detect the camera after being launched.

This person has the same issue and similarly the software works for the R6 which is what my friends camera is but not for my R on my PC or test laptop. But it doesn't look like there was a helpful fix. https://community.usa.canon.com/t5/Camera-Software/EOS-utility-does-not-recognize-my-EOS-R/td-p/3600...

I have never turned Wi-Fi and Bluetooth on the camera due to never needing it.

Re: EOS webcam utility not working with Canon R

jrhoffman75 — Tue, 31 Jan 2023 11:36:58 GMT

Give Canon a call at (866) 261-9362.

Re: EOS webcam utility not working with Canon R

JenHen — Tue, 07 Feb 2023 14:21:55 GMT

I had to delete my Utility and delete the leftover files from library preferences. Reboot the computer and download the EOS WEBCAM UTILITY PRO. Then OBS found it.