topic Re: DM-E1 Microphone in Video Accessories

DM-E1 Microphone for Webcam Use

CMPosey — Fri, 26 Aug 2022 12:34:38 GMT

Neither Zoom nor Microsoft Teams list my DM-E1 microphone on my EOS RP as an option to choose on their drop-down menus for a microphone. I have delegated and re-installed all programs involved (EOS webcam utility, Zoom, and Teams). Any help will be appreciated; thanks! BTW: the camera is listed fine on their drop-down menus for the video source.

Re: DM-E1 Microphone

jrhoffman75 — Sun, 21 Aug 2022 17:20:43 GMT

Are you saying that Zoom can see the video image from the camera but isn’t picking up the sound?

Re: DM-E1 Microphone

CMPosey — Sun, 21 Aug 2022 19:05:35 GMT

Yes, that is it. Under camera drop-down choices, my camera is listed under video, but the microphone is not listed as a choice for audio input at all.

Re: DM-E1 Microphone

jrhoffman75 — Sun, 21 Aug 2022 19:14:28 GMT

I wasn’t clear in my question. Is the DM-E1 mounted on your camera and replacing the built-in microphone for your camera?

If you use the camera and built-in mike does it work OK on Zoom?

Re: DM-E1 Microphone

CMPosey — Sun, 21 Aug 2022 19:36:43 GMT

Sorry, no, it does not work with the built-in mic either.

Re: DM-E1 Microphone

CMPosey — Sun, 21 Aug 2022 19:52:28 GMT

Yes, that is correct; the microphone is not even listed as a choice on the drop-down menu; neither the add-on mic nor the built-in mike.

Re: DM-E1 Microphone

jrhoffman75 — Mon, 22 Aug 2022 00:01:32 GMT

Did you try plugging the microphone into the mike input port on the computer?

Re: DM-E1 Microphone

CMPosey — Mon, 22 Aug 2022 00:09:18 GMT

Yes, both zoom and teams see my video but no sound because the camera’s external and internal mics are not listed as choices to use. When I chose my monitor’s mic the feed uses my EOS RP feed for video but my monitor for sound.

Re: DM-E1 Microphone

CMPosey — Mon, 22 Aug 2022 00:41:50 GMT

Yes.

Re: DM-E1 Microphone

CMPosey — Mon, 22 Aug 2022 01:54:38 GMT

Sorry, yes, I am using The DM-E1 is mounted on the camera, replacing the built-in microphone. Zoom picks up the video but not the audio .

The same if I try using the built-in microphone, good video, no audio signal.

Re: DM-E1 Microphone

CMPosey — Mon, 22 Aug 2022 02:29:56 GMT

No, I did not; good point! I am at work now and will not be home till noon tomorrow. I will let you know what happens. Thanks.

Re: DM-E1 Microphone

jaewoosong — Mon, 22 Aug 2022 02:38:17 GMT

EOS webcam utility states that it does not support microphone.

Q: Can I use the camera’s microphone?

A: No, EOS Webcam Utility software doesn't transmit audio through USB connection.Please use your computer’s built-in microphone or an external microphone separately connected to your computer.

Canon USA EOS Webcam Utility – Windows Official Su... - Canon Community

Re: DM-E1 Microphone

CMPosey — Mon, 22 Aug 2022 14:25:42 GMT

Oh my! I would have never thought that a webcam program would not support a microphone!!!!! Thanks!

Re: DM-E1 Microphone

CMPosey — Tue, 23 Aug 2022 10:38:50 GMT

I did, did not work either. But I see jaewoosong answered me that the microphone does not work with the Canon webcam utility! Go figure, who would have thought that Canon would make a microphone that did not work with a webcam program of theirs? Does not make any sense. Thank you for helping me all night with this, I appreciate your time and effort.

Re: DM-E1 Microphone

jrhoffman75 — Tue, 23 Aug 2022 10:49:44 GMT

The red text says “external microphone connected separately to your computer”. Doesn’t the DM-E1 have a 3.5mm pin to connect to computer?

Re: DM-E1 Microphone

CMPosey — Tue, 23 Aug 2022 11:15:47 GMT

It does, but when I connect to the camera or connect to the computer, neither work.

Re: DM-E1 Microphone

jrhoffman75 — Tue, 23 Aug 2022 11:27:24 GMT

Maybe give Canon a call at1-800-OK-CANON to see why the mike won’t work with computer.

Re: DM-E1 Microphone

CMPosey — Tue, 23 Aug 2022 14:02:03 GMT

Thanks for the number, will do!