https://community.usa.canon.com/t5/Video-Accessories/Damage-caused-by-power-supply-Canon-CR-N500-and-RC-IP100/m-p/492055#M372 <P>I purchased two &nbsp;Canon CR N500 PTZ cameras and the RC-IP100 joystick controller for the cameras. &nbsp;I also purchased a custom hard case shell to hold all three items with their power supplies. &nbsp;The PTZ has a 24v power supply and the controller has a 12V power supply. &nbsp;The power block for the camera is about 1 3/8" longer and 1/2" wider than the one for the controller. &nbsp;Since all the power blocks were in the same case, I picked what I thought was the power block for the controller and plugged it into the controller only to burn the motherboard. &nbsp;I didn't know it at the time so I sent it in for a warranty repair since I only had it for a few weeks. &nbsp;They explained that the damage was likely caused by using too much voltage which is why I assumed that I used the wrong power block. &nbsp;So it was not covered by general warranty. &nbsp;</P><P>I understand this was the most likely scenario and therefore my fault. &nbsp;But I do have a few questions. &nbsp;</P><P>1. &nbsp;If the joystick is meant to be used with other Canon cameras that also use power blocks but with higher voltages, why not manufacture the joystick power-block with a connection that cannot fit the other Canon camera power blocks thus preventing accidental damage (which isn't covered by CarePak or a general warranty) ?</P><P>2. Since the joystick is a low voltage and is commonly used on a network to communicate with the camera, why not make it capable of being powered over ethernet like many other camera controllers ? &nbsp;Another way to avoid accidental damage but more importantly, it's much more convenient than &nbsp;using another power block.</P><P>That one simple mistake that happened while trying to quickly setup for an event cost half the price of an already expensive joystick ($960). &nbsp;To make matters worse, I was told by Canon that the CarePak covers products from day 1 of the PRODUCT'S purchase, not the day of the CAREPAK purchase so I bought the CarePak since they said I would get a refund since I already paid for my repair. &nbsp;Just got a call today that it's not covered by CarePak either, so I'm out another $400+. &nbsp;Consider yourself warned. &nbsp;</P> Tue, 06 Aug 2024 20:06:56 GMT lamboht 2024-08-06T20:06:56Z https://community.usa.canon.com/t5/Video-Accessories/Damage-caused-by-power-supply-Canon-CR-N500-and-RC-IP100/m-p/492055#M372 <P>I purchased two &nbsp;Canon CR N500 PTZ cameras and the RC-IP100 joystick controller for the cameras. &nbsp;I also purchased a custom hard case shell to hold all three items with their power supplies. &nbsp;The PTZ has a 24v power supply and the controller has a 12V power supply. &nbsp;The power block for the camera is about 1 3/8" longer and 1/2" wider than the one for the controller. &nbsp;Since all the power blocks were in the same case, I picked what I thought was the power block for the controller and plugged it into the controller only to burn the motherboard. &nbsp;I didn't know it at the time so I sent it in for a warranty repair since I only had it for a few weeks. &nbsp;They explained that the damage was likely caused by using too much voltage which is why I assumed that I used the wrong power block. &nbsp;So it was not covered by general warranty. &nbsp;</P><P>I understand this was the most likely scenario and therefore my fault. &nbsp;But I do have a few questions. &nbsp;</P><P>1. &nbsp;If the joystick is meant to be used with other Canon cameras that also use power blocks but with higher voltages, why not manufacture the joystick power-block with a connection that cannot fit the other Canon camera power blocks thus preventing accidental damage (which isn't covered by CarePak or a general warranty) ?</P><P>2. Since the joystick is a low voltage and is commonly used on a network to communicate with the camera, why not make it capable of being powered over ethernet like many other camera controllers ? &nbsp;Another way to avoid accidental damage but more importantly, it's much more convenient than &nbsp;using another power block.</P><P>That one simple mistake that happened while trying to quickly setup for an event cost half the price of an already expensive joystick ($960). &nbsp;To make matters worse, I was told by Canon that the CarePak covers products from day 1 of the PRODUCT'S purchase, not the day of the CAREPAK purchase so I bought the CarePak since they said I would get a refund since I already paid for my repair. &nbsp;Just got a call today that it's not covered by CarePak either, so I'm out another $400+. &nbsp;Consider yourself warned. &nbsp;</P> Tue, 06 Aug 2024 20:06:56 GMT https://community.usa.canon.com/t5/Video-Accessories/Damage-caused-by-power-supply-Canon-CR-N500-and-RC-IP100/m-p/492055#M372 lamboht 2024-08-06T20:06:56Z