topic Re: Cannot Update Remote Controller RC-IP100 in Video Accessories

Cannot Update Remote Controller RC-IP100

vinylfire — Sun, 12 Mar 2023 18:24:58 GMT

I'm following the firmware upgrade steps, but every time I just get this screen with NO upgrade.

I load the bin file to to the root folder of the USB disk.
I put it in the controller.
I turn the unit off.
I hold down the USER 1 and USER 2 buttons.
I turn the controller on.
Somewhere between 10-20 seconds I get this screen.

It says, "USB FIRMWARE UPDATE MODE", "Please Turn Power Off", "BootLoader V02-03".

It should be noted that this unit is still running v1.01. It has never been updated.

Re: Cannot Update Remote Controller RC-IP100

Nick2020 — Tue, 14 Mar 2023 13:18:35 GMT

Hi vinylfire,

Thanks for checking in with us. It does seem like you're going through the process properly. Since you're having issues with the latest version, try loading the prior version and then see if you can then load the new one. Try to download both again, just to make sure that the file itself didn't get corrupted during the download.

You can find both from the link below:
https://www.usa.canon.com/support/p/rc-ip100

Re: Cannot Update Remote Controller RC-IP100

vinylfire — Sun, 19 Mar 2023 16:30:32 GMT

Thank you @Nick2020. I've already tried this and it makes no difference. Version 2 seems to respond the same as Version 3. And I don't have access to previous versions since I'm running 1.01.

Any other ideas?

Re: Cannot Update Remote Controller RC-IP100

NatalyaP — Sun, 19 Mar 2023 21:57:22 GMT

Greetings vinylfire,

Please check to ensure that the USB flash drive is formatted to the FAT32 format and not exFAT or NTFS, otherwise the controller will not recognize the contents of the flash drive. Test a different USB flash drive as well to determine if the original flash drive may not be functioning properly.

In case the issue persists then please call our phone support line at 1-855-246-3367, Monday through Friday between 9:00 am to 9:00 pm ET and Saturday between 9:00 am to 7:00 pm ET.

Re: Cannot Update Remote Controller RC-IP100

vinylfire — Mon, 20 Mar 2023 15:25:42 GMT

I have been formatting FAT32, but I will try a different USB drive. Thanks for your help!

Re: Cannot Update Remote Controller RC-IP100

JustinGonz — Wed, 17 Jul 2024 23:51:33 GMT

Im having the same issues. Did you find a solution for this?