topic imageFORMULA R40 Capture On Touch not accepted by Mac OS Ventura (OS 13) in Scanners

imageFORMULA R40 Capture On Touch not accepted by Mac OS Ventura (OS 13)

Ozo — Sat, 29 Oct 2022 13:02:10 GMT

COT was working fine with Mac OS 12 (Monterey) but since I upgraded to OS 13 Ventura, Ventura says COT "is damaged." When I downloaded a new copy, it always say, "installation failed!" My scanner is Canon ImageFormula R40. So my scanner is useless until Canon releases a new COT?

Re: Capture On Touch not accepted by Mac OS Ventura (OS 13)

ArthurJ — Thu, 27 Oct 2022 18:33:51 GMT

Hi,

Please remove the scanner driver and software from your computer and then disconnect the scanner and restart your Mac.

Once that is done, please click HERE and download/install the TWAIN Driver and CaptureOnTouch software. Please be advised that currently there is no driver or software for MacOS13 so on the webpage click macOS13 and change it to macOS12. Then you will be able to download the drivers.

Once both files are installed, reconnect the scanner and then add the scanner back on and open CaptureOnTouch.

If the issue persists, it is recommended that you call our Enterprise & Desktop Solutions Divisions at 1-800-423-2366 Monday-Friday 9:00 am to 8:00 pm ET, excluding holidays.

Re: Capture On Touch not accepted by Mac OS Ventura (OS 13)

Ozo — Thu, 27 Oct 2022 19:39:48 GMT

I followed your instructions but Mac OS13 couldn't install the Driver for OS12 nor the COT for OS12. I called the Enterprise & Desktop Solutions Division but they said that there's currently no software for OS13. So I'll just wait it out. Thanks, anyway.

Re: Capture On Touch not accepted by Mac OS Ventura (OS 13)

CDF3 — Sat, 29 Oct 2022 03:40:38 GMT

Thank you for the instructions on how to install for MacOS13. The instructions worked great.
I made certain to download only the software you mentioned, and not the other software that's listed under MacOS12. I'm not sure which of the two you're supposed to download first. I just happen to install the TWAIN Driver software first and then theCaptureOnTouch software. All is well. Thanks again.

Re: imageFORMULA R40 Capture On Touch not accepted by Mac OS Ventura (OS 13)

JM271 — Fri, 04 Nov 2022 20:46:29 GMT

I upgraded to MacOS Ventura and my scanner keeps giving an error that says "Error - The system cannot find the path specified." I tried following the directions above twice but no luck. Still get the error. Any ideas on what I can do?

Re: imageFORMULA R40 Capture On Touch not accepted by Mac OS Ventura (OS 13)

ArthurJ — Mon, 07 Nov 2022 18:55:44 GMT

Hi,

Since removing/restarting and installing the OS12 driver and software did not resolve the issue, it is recommended that you call our Enterprise & Desktop Solutions Divisions at 1-800-423-2366 Monday-Friday 9:00 am to 8:00 pm ET, excluding holidays.

We look forward to hearing from you.

Re: imageFORMULA R40 Capture On Touch not accepted by Mac OS Ventura (OS 13)

richardzjr — Wed, 30 Nov 2022 05:06:05 GMT

Will this work for a DR-M1060?

Re: imageFORMULA R40 Capture On Touch not accepted by Mac OS Ventura (OS 13)

prmills — Thu, 08 Dec 2022 16:55:13 GMT

Have tried the above a couple times without success, unfortunately. Called 1-800-423-2366 as advised above and could not get through to anyone. Is there no beta driver I could test?

Re: imageFORMULA R40 Capture On Touch not accepted by Mac OS Ventura (OS 13)

Ozo — Thu, 08 Dec 2022 17:21:40 GMT

I called the Enterprise & Desktop Solutions Divisions (1-800-423-2366) a second time and this time I got a helpful person. He said to download and install the TWAIN software and the OS 12 COT software (just like Mr ArthurJ said) and this time it worked with my Mac OS 13. Thank you!

Re: imageFORMULA R40 Capture On Touch not accepted by Mac OS Ventura (OS 13)

prmills — Fri, 09 Dec 2022 16:18:46 GMT

It works for a time, then have the same problem again. I will be happy when they have a MacOS 13 driver.

Re: Capture On Touch not accepted by Mac OS Ventura (OS 13)

Joao — Tue, 20 Jun 2023 04:37:48 GMT

Hi Arthur,

I'm on Ventura and very unhappy, because I followed your Setup Guide, chose "Mac" on the Japanese site, and am stuck with a scanner that doesn't work. I tried to uninstall what I could find, installed the Ventura software (labeled incoherently) but it still doesn't work.

You wrote, "Please remove the scanner driver and software from your computer..."

Great! Your installer doesn't uninstall, as well-written ones do. So, where is this driver? What is its file name? What other software is there? Where is it? How many files? What are their names? Is that essential info too much to expect from a Product Expert? Why can't the Japanese site be updated to not lead people into this morass?

Re: Capture On Touch not accepted by Mac OS Ventura (OS 13)

Joao — Tue, 20 Jun 2023 05:03:10 GMT

I should add that I get:

"Error

Cannot use driver."

Re: Capture On Touch not accepted by Mac OS Ventura (OS 13)

Joao — Tue, 20 Jun 2023 05:12:32 GMT

And when I go into the CaptureOneTouch menu (when I don't get the spinning beach ball), my version is 4.10.22.0722 and "Check Update Information..." says I'm up to date.

Re: imageFORMULA R40 Capture On Touch not accepted by Mac OS Ventura (OS 13)

missrich64 — Wed, 09 Aug 2023 06:13:00 GMT

It's now several months since people first started having this issue, and I don't yet see that a fix has been made? I've spent hours uninstalling, restarting, reinstalling, many times over... and no luck yet. Amazon is still selling this model for several hundred dollars, and still saying it is compatible with Mac, but I'd be sorely disappointed if I ordered a new one! I really like this scanner - I use it almost daily for genealogy - PLEASE provide a good, overall fix. Thank you!

Re: imageFORMULA R40 Capture On Touch not accepted by Mac OS Ventura (OS 13)

prmills — Wed, 09 Aug 2023 08:55:08 GMT

Turns out that my problem was fixed when I went into "System Settings", selected "Privacy & Security", selected "Automation", turned on "CaptureOnTouch" and "Touch" "Capture on Touch."

Then returned to "Privacy & Security" and "Full Disk Access" and turned on "jp.co.canon-elec."

It has been working fine since this was done.

Re: imageFORMULA R40 Capture On Touch not accepted by Mac OS Ventura (OS 13)

procky — Fri, 06 Oct 2023 20:55:04 GMT

this did not work

Re: Capture On Touch not accepted by Mac OS Ventura (OS 13)

procky — Fri, 06 Oct 2023 21:17:55 GMT

this worked great for me. Thanks!

Re: Capture On Touch not accepted by Mac OS Ventura (OS 13)

procky — Fri, 12 Jan 2024 21:42:04 GMT

This totally worked. Thank you. I wonder why they will not just supply new drivers for the new OS's?