topic Re: R40 Scanner / CaptureOnTouch v4 How to Add JPG Option in Scanners

R40 Scanner / CaptureOnTouch v4 How to Add JPG Option

warpwiz — Fri, 23 Sep 2022 13:00:43 GMT

I've had an R40 for over a year. Recently my PC had to be replaced. When I installed CaptureOnTouch v4 on the old machine, it showed multiple options including .pdf and .jpg options.

I installed COTv4 on my new machine using the COT installer downloaded from Canon. Only simplex or duplex scanning to .pdf's show as options. I use the scanner extensively to digitize photos to .jpg. How do I add the .jpg option?

Re: R40 Scanner / CaptureOnTouch v4

Danny — Fri, 23 Sep 2022 12:58:42 GMT

Hi, warpwiz!

So that the Community can help you better, we need to know exactly which operating system is running on your computer (i.e. Windows or macOS, and which version thereof). That, and any other details you'd like to give will help the Community better understand your issue!

If this is a time-sensitive matter, click HERE search our knowledge base or find additional support options HERE.

Thanks and have a great day!

Re: R40 Scanner / CaptureOnTouch v4 How to Add JPG Option

warpwiz — Sun, 25 Sep 2022 19:41:46 GMT

Per Danny's request:
Replaced laptop: HP Pavilion, Win10 w/ all updates, 12gb RAM AMD quad processor

New laptop: HP(no series shown), Win 11 w/ all updates, 12gb RAM Intel i7 processor

Re: R40 Scanner / CaptureOnTouch v4

warpwiz — Sun, 25 Sep 2022 19:45:05 GMT

Replaced laptop: HP Pavilion, Win10 w/ all updates, 12gb RAM AMD quad processor

New laptop: HP(no series shown), Win 11 w/ all updates, 12gb RAM Intel i7 processor

Re: R40 Scanner / CaptureOnTouch v4 How to Add JPG Option

ArthurJ — Tue, 27 Sep 2022 17:18:03 GMT

Hi,

We will have to recommend that you call our Enterprise & Desktop Solutions Divisions at 1-800-423-2366, Monday - Friday, 9:00 AM - 8:00 PM EST (excluding holidays).

We look forward to hearing from you.

Re: R40 Scanner / CaptureOnTouch v4 How to Add JPG Option

warpwiz — Mon, 03 Oct 2022 02:17:01 GMT

Thank you for your follow up. I did finally find the method of creating additional scanning shortcuts.