topic Re: Canon LIDE 210 Scanner Hangs in Scanners

Canon LIDE 210 Scanner Hangs

Pauleduc — Sun, 14 Sep 2014 17:56:22 GMT

Sorry if this is in the wrong forum.. can't find a scanner specific forum

I have been using my LiDE 210 scanner to scan some photos.. and every once and a while, the scanner just hangs in the middle of a scan. Totally locked up. I have to use the Windows task manager to force it to quit. After quitting the application (Canon MP Navigator EX) and restarting it, it again freezes with a 'scanner warming up' message. Even unplugging the scanner USB cable and replugging it does not fix the problem. The only way seems to be to shut down my Windows 8.1 system and restart it.

Any idea what may be causing this hang, and how to fix it?

Re: Canon LIDE 210 Scanner Hangs

Pauleduc — Sat, 13 Dec 2014 03:01:08 GMT

I am having the same problem.. initially, with the LiDE 210, and because I thought the scanner or cable was defective, I went out and bought a newer model, the 220.

Turns out that I am having the exact same problem with the 220. It is really frustrating because I have a lot of images to scan, and after scanning a bunch of them, the scanner just hangs with platen half way through the scan. Like the original poster, the only way out of this is to reboot my Windows 8.1 system - but the most frustrating thing about this is that all my scans prior to the hang are LOST!

So, with a new scanner and new scanner software (the 220 uses IJ Scan, the 210 used Navigator), I am getting the exact same problem.

My system is completely up to date, and my BIOS is also at the latest level (i updated it thinking maybe the USB drivers needed updating, since this is a USB driven scanner)

I reported this to Canon support, and they said they never heard of this problem.. guess they don't read these forums.

Re: Canon LIDE 210 Scanner Hangs

schenk — Mon, 29 Dec 2014 19:48:27 GMT

i have the same problem, my scanner freezes after a couple of scans. have to restart.

Re: Canon LIDE 210 Scanner Hangs

Pauleduc — Mon, 29 Dec 2014 20:45:35 GMT

May I ask what OS you are using?

Re: Canon LIDE 210 Scanner Hangs

schenk — Mon, 29 Dec 2014 20:50:25 GMT

win 8.1 X64

Re: Canon LIDE 210 Scanner Hangs

Ja — Sat, 11 Apr 2015 21:52:26 GMT

I am receiving a pop up that states "Internal Error occurred. Scanner driver will be closed Code 5,202,52." I reinstalled the driver to no avail.

Re: Canon LIDE 210 Scanner Hangs

Ramona — Wed, 15 Apr 2015 05:06:15 GMT

Hi Ja,

If you have any antivirus or firewall programs installed on your computer, please temporarily disable them, then attempt to scan again. Sometimes these programs can block the scanning process. If you still experience difficulty, please call or email us using one of the methods on the Contact Us page for further assistance.

Re: Canon LIDE 210 Scanner Hangs

RadicalRoadie — Thu, 25 Jun 2015 22:34:18 GMT

Same issue here. It used to work, for about 6 months, then just stopped despite no changes to my system. Canon seems indifferent.

Has anyone been able to resolve this or do I simply have to buy a new scanner? It will NOT be a Canon

Re: Canon LIDE 210 Scanner Hangs

KKendall35 — Wed, 01 Jul 2015 01:07:14 GMT

I have a brand new LIDE 220 and it is doing the same thing. I can get maybe 1 or 2 scans done and then it hangs in the middle of a scan. After about 5 minutes says the scanner isn't connected. When I try scanning again it hangs witn the "Scanner warming up" message.

I am also using Windows 8.1 x64.

If the problem was with an anti-virus program then it shouldn't even scan the first time.

This is getting really frustrating: I bought this scanner to do a job and now I am considering returning it.

Re: Canon LIDE 210 Scanner Hangs

KKendall35 — Sat, 04 Jul 2015 16:50:46 GMT

Just a note: The ONLY(temporary) resolution to this I have found is to reboot the PC.

Re: Canon LIDE 210 Scanner Hangs

KKendall35 — Sat, 04 Jul 2015 16:53:43 GMT

It is unlikely that the AV program is to blame as it would manifest itself at the beginning of the process and preventing any scans rather than after it had already processed several.

Re: Canon LIDE 210 Scanner Hangs

Ramona — Tue, 07 Jul 2015 13:06:57 GMT

Hi RadicalRoadie and KKendall35,

To try and narrow down the issue, I would like to see if you experience the same issue when scanning from the Microsoft Paint program. To scan from Paint, please follow these steps:

1. From the Windows 8.1 Start screen, press the Windows Key+ R, then type mspaint and click OK.

2. Once inside of Paint, go to the FILE menu and select FROM SCANNER OR CAMERA. A window will appear asking you what device you want to use. Please select your scanner, then press the OK button.

3. In the next window, select any options you would like, then click the SCAN button. Please try to scan more than two items. Are you able to scan more than two items in a row successfully?

Also, I would like to check in a folder called TWAIN_32 to see if there are items in there unrelated to the scanner that may be interfering with the scanning process. To view the items in the TWAIN_32 folder, please follow these steps:

1. Open your C: drive.

2. Locate the WINDOWS folder, then double-click to open it.

3. Locate the TWAIN_32 folder, then double-click to open it.

4. Inside of the TWAIN_32 folder, you will see a folder for your scanner; are there any other items in the TWAIN_32 folder?

We look forward to hearing from you!

Re: Canon LIDE 210 Scanner Hangs

NotSoBright — Wed, 29 Jul 2015 07:10:20 GMT

Me too I have the menace. LiDE210 used to perform, but a week ago stopped to scan. I had Win 8 first and 8.1 thereafter, but the OS change did not make any change. I have uninstalled and reinstalled the original software Navigator 4.0, tried 4.1 and 5.1 plus a new driver without success. MS OS claims the scanner works properly, but stays on warming up mode. USB ports have been refreshed to indentify hardware changes, but the cursed scanner does not work and it is just one year young.

Re: Canon LIDE 210 Scanner Hangs

merrymary247 — Wed, 29 Jul 2015 15:19:54 GMT

How long is the USB cable? Is it plugged directly into a USB port (not a USB hub), preferably on the back of the tower? If it's a laptop, is it running on battery or plugged in?

Re: Canon LIDE 210 Scanner Hangs

NotSoBright — Thu, 30 Jul 2015 02:01:52 GMT

The USB cable is 1.5m and plugged directly into a USB 3.0 port on a desktop computer tower(back).

Re: Canon LIDE 210 Scanner Hangs

KKendall35 — Thu, 30 Jul 2015 02:13:40 GMT

One thing I have discovered is that I can't be doing ANYTHING else like downloading a file while using the scanner or it locks up so tight I have to reboot to get it started again.

Re: Canon LIDE 210 Scanner Hangs

schenk — Thu, 06 Aug 2015 15:33:54 GMT

good news for this ongoing issue: i have updated to windows10 and the scanner is usable again. the error still pops up and the scan is aborted but the computer doesnt freeze up anymore and you can retry the scan! it works! (and windows 10 is actually pretty ok) so finally i can scan again! my administartion will be so happy with all the new freshly scanned receipts! very lame from canon that they have not taken this issue serious and have not made some effort to solve the issue.

Re: Canon LIDE 210 Scanner Hangs

NotSoBright — Sun, 09 Aug 2015 03:00:47 GMT

Thanks schenk

I swapped yesterday to Win 10 (feels faster so far), but the LiDE problem persists. To me it must be related to this PC, which is just 18 mths old with Intel 7i and a brand new HD plus both 3.0 and 2.0 ports of which the both used to cooperate with the scanner until suddenly refused.
LiDE 210 works perfectly with our two laptops on Vista and Win 7 with the original software installed. I tested earlier both the original and the latest driver version on 8.1 with the same disappointment. The scanner starts with handshakes( those sounds), which when it worked used to be too long ones, but now only one and clicking on scanning thereafter you hear a starting sound, which abruptly cuts off. There after the following error messages are found and trouble shooting gives the following indications. This b....rd plays games with me and I am not clever enough to get why.

Re: Canon LIDE 210 Scanner Hangs

schenk — Mon, 17 Aug 2015 17:42:47 GMT

oh no, the problem is back:( i think i give up on this scanner..

Re: Canon LIDE 210 Scanner Hangs

NotSoBright — Tue, 18 Aug 2015 01:51:06 GMT

Die neuesten Nachrichten mein Freund

I have exhausted every single option incl. scanning registry errors and refreshing USB ports and hubs plus trying all possible available driver options. PC cannot connect to LiDE, but troubleshooting HW says the scanner is OK (and it works with my Vista and Win 7). I have experienced couple similar, but short time problems with extern hard drives and card reader. In conclusion they all tend to point into one direction, to the power supply, which must be inadequate to feed properly USB ports. Now there are two alternatives left, either to buy a self powered USB hub, which can be plugged into mains or to upgrade the power supply to meet the requirements. This too became result from a consultation with my it guy, who could not find yesterday either more means of testing the configuration. When all the devices and the hardware are OK, it must be too a low voltage provided to USBs instead of 5 V required. I am looking on eBay for a 700W replacement to the power supply.