topic Re: DR-C225II Scanner in Scanners

imageFORMULA DR-C225 II "Device could not be locked" Message

tom74 — Tue, 13 Sep 2022 13:51:17 GMT

Ran the regisrty download but still getting the "Device could not be locked - check that6 another app isn't using the device (-4630)

Anyone know anything about this? It is happening to 2 of the 3 scanners we recently got -

Re: DR-C225II Scanner

tom74 — Mon, 29 Jun 2020 16:58:39 GMT

c'mon - surely someone has had this error before -

Re: DR-C225II Scanner

tom74 — Mon, 29 Jun 2020 18:03:46 GMT

Ok, something else is that different - at the office it works fine - at home through wi-fi and vpn it gets that error - although i have 2 other users that work from home fine -

Re: DR-C225II Scanner

DaveK1975 — Mon, 12 Sep 2022 17:12:08 GMT

The error is related to the WIA service interfering with the scanner driver. The only solution I've found that works reliably so far is to go into services.msc and find the WIA service (stiSvc on Win 11) and stop the service. Other peripherals may be using the WIA service for printing, etc. so you may need to restart it for them. Canon put out a Registry Tool that supposedly fixes this issue, but it didn't (at least not for me).