topic Re: CanoScan LiDE 400 Scanner Not Working For Mac in Scanners

CanoScan LiDE 400 Scanner Not Working For Mac

kgjrmvc — Tue, 09 Aug 2022 03:43:06 GMT

I just bought a CanoScan LiDE 400 Scanner for my Mac and I can't seem to get it to work. I unlocked the bottom and installed Canon IJ Scan Utility Lite. When I open the program it searches for a bit and then tells me it cannot communicate with the scanner. My computer is relatively new and doesn't have USB ports, so I had to use an adapter. Is this causing it not to work? When I plug it into the computer it appears to have power as the scanner makes noise and the light inside moves up and then back down. However, none of the buttons on the front of the scanner work. Any ideas?

Thanks

Re: CanoScan LiDE 400 Scanner Not Working For Mac

Danny — Tue, 09 Aug 2022 16:57:11 GMT

Hi, kgjrmvc!

So that the Community can help you better, we need to know exactly which version of macOS is running on your Mac. That, and any other details you'd like to give will help the Community better understand your issue!

If this is a time-sensitive matter, click HERE search our knowledge base or find additional support options HERE.

Thanks and have a great day!

Re: CanoScan LiDE 400 Scanner Not Working For Mac

kgjrmvc — Wed, 10 Aug 2022 03:36:20 GMT

No problem. I am running macOS Monterey Version 12.5.

Re: CanoScan LiDE 400 Scanner Not Working For Mac

ArthurJ — Mon, 15 Aug 2022 12:11:46 GMT

Hi,

I recommend reaching out to Canon support for this issue. You will need to register your Canon gear HERE to access additional support options.

We look forward to hearing from you.

Re: CanoScan LiDE 400 Scanner Not Working For Mac

avelingartworks — Sun, 06 Aug 2023 17:23:40 GMT

Hi! I'm having the same issue. Did you every resolve it? Many thanks.