topic Re: canon cr-120 check scanner - jamming on feeder - any help to resolve this ongoing issue? in Scanners

canon cr-120 check scanner - jamming on feeder - any help to resolve this ongoing issue?

bjansen — Wed, 20 Jul 2022 15:32:27 GMT

The bank uses Canon CR-120 check scanner to scan and image all the transactions. We are on a daily basis working with the department on check/documents jamming slowing down their productivity. We have a new scanner, already replaced the rollers, still encountering jams. I do not know if it is the paper stock? The environment? operator? Any ideas or anyone else have/had this issue?

Thanks

Brenda

Re: canon cr-120 check scanner - jamming on feeder - any help to resolve this ongoing issue?

ArthurJ — Tue, 26 Jul 2022 16:49:42 GMT

Hi,

Based on the issue you are experiencing, it is recommended that you call our Enterprise & Desktop Solutions Divisions at 1-800-423-2366 Monday-Friday 8:00 am to 8:00 pm ET, excluding holidays.

We apologize for any inconvenience this may cause; however, the steps needed to resolve the issue at this point, need to be provided by phone with a technician assisting you through them.

We look forward to hearing from you.