topic Re: Canon R40 scanner Twain error in Scanners

Canon R40 scanner Twain error

guthrie — Thu, 20 Jan 2022 13:42:43 GMT

I have an R40 scanner, love it - except --!!

after about a day or so of working fine, any usage gives the error:

"An error has occurred within the TWAIN driver, [Error 80FF0001]"

The only solution seems to be to reboot windows, and then all is fine again, for awhile. (Windows-64)

This basically makes it unusable - I can't reboot every time I need to use it.

Emails and calls to Cannon technical support have not helped. After two rounds of the typical "reinstall...", they sent some patch, which did not help. This seems to be a known problem in user reports and the Cannon support staff, but no solutions.

Anyone have any hints for this?

Re: Canon R40 scanner Twain error

shadowsports — Thu, 20 Jan 2022 14:44:11 GMT

Greetings,

The error appears to be proprietary. I didn't get any results when I searched.

"Windows 64" is what version and build of windows?

Laptop, desktop?

Is the scanner connected directly to a USB port on the laptop or motherboard? Since you have already investigated the software route, have you tried replacing the cable and testing on a different port?

Do you have other Printers/Scanners installed that might interfere?

What about 3rd party anti-virus software?

Re: Canon R40 scanner Twain error

guthrie — Thu, 20 Jan 2022 15:49:41 GMT

Thanks for the note.

Desktop, usb via hub. I don't see how it is hardware, since it works fine always after reboot for a day+, and then fails. I can try moving the connection after a failure, but hardware wouldn't give that symptom i don;t think.

One review in Amazon mentioned how they hadn't gotten the "dreaded Twain error", which made me think others have gotten it.

Re: Canon R40 scanner Twain error

shadowsports — Thu, 20 Jan 2022 20:15:53 GMT

Its likely the hub. Test direct connection.

Re: Canon R40 scanner Twain error

guthrie — Thu, 20 Jan 2022 20:20:46 GMT

Thanks - will try that - when it next fails(!). Usually stays good for a day or so..

Not sure why that would be intermittent, and change after a reboot - but ... anything is possible I suppose.

Re: Canon R40 scanner Twain error

JayC1 — Fri, 21 Jan 2022 20:07:58 GMT

Hi Guthrie. I see that you are getting a TWAIN driver error (80FF0001) when you try to use your imageFORMULA R40 and you have installed the patch we sent you. If you did not reach out to us after installing the patch, please call us at 1-800-652-2666, Monday - Friday 8:00 A.M. - 8:00 P.M. ET (excluding holidays). If you have already contacted us, we recommend that you check with your computer's manufacturer. We have seen that security programs may interfere with the TWAIN driver, so if you have any running, you can contact the company that makes that software. Thanks for your contributions to the community.

Re: Canon R40 scanner Twain error

guthrie — Sat, 22 Jan 2022 13:54:16 GMT

I can try to call again, but this will be the 5th time to have to try to solve this.

I would like to see some logging information from your tool, or some resolution of the actual error message. So far I have only gotten generic responses - Reinstall, try this patch, update, maybe it is hardware (which symptoms do not match), ...

For Canon saying "some other program may be causing it, ask them", is not really helpful.

Call them and say that some other vendor thinks their product may be affecting their twain driver - this is just "finger pointing", and I don't think would resolve anything.

Re: Canon R40 scanner Twain error

guthrie — Sat, 22 Jan 2022 13:56:52 GMT

Another Canon site (https://hk.canon/en/support/0100967901) shows another Twain driver download -

DR-M200_series_driver_ver.1.1.11803.19001_SP2

is this newer than what Canon US provides, and it it compatible, and should I try it?

Re: Canon R40 scanner Twain error

jbunshaft — Fri, 28 Jan 2022 00:57:28 GMT

Hi. I'd be interested in whatever patch is available. I'm having the exact same problem. That TWAIN driver error. I've tried reinstalling the Canon driver. I've tried uninstalling and reinstalling it. I tried uninstalling and reinstalling the full software package. Nothing works. My R40 is now essentially a large paperweight. Please help!

Re: Canon R40 scanner Twain error

guthrie — Fri, 28 Jan 2022 01:23:03 GMT

Yes - it is really a bummer!

I do find that it works for a few days after a reboot - yours also?

Here is what they gave me after a phone call. It is disappointing that they won't resolve through email - but you have to call, wait, wait, repeat everything, and then still no solutions.

Subject: Patch for ISIS Error: Case #3010060002

Close CaptureOnTouch and any other scanning software.

Click the below link to download picndln_install_08262020.exe.

Run the file and Click Install.

After the installation is complete click close and Reboot the PC.

https://1drv.ms/u/s!AvRCjn26B1KVtUgc5bSEdZ9djo--?e=wEka6E

It didn't help me.

Recommendations for not using a USB hub, no effect.

Argh!

Re: Canon R40 scanner Twain error

guthrie — Fri, 28 Jan 2022 13:21:23 GMT

Changing from hub to direct USB - no effect.

Re: Canon R40 scanner Twain error

driverfail — Wed, 02 Feb 2022 16:06:56 GMT

I'm replying onto this to also mention I'm experiencing the issue. Updated to the driver released on 12/11 and re-installed the scanner. Still getting the same issue. Is there no official statement from Canon regarding this?

Re: Canon R40 scanner Twain error

guthrie — Wed, 02 Feb 2022 20:32:22 GMT

Nothing useful. See earlier note about a patch, which did not solve anything for me.

Their customer support always says - "call us", but then they really don't have anything specific to report or respond.

Re: Canon R40 scanner Twain error

jbunshaft — Wed, 02 Feb 2022 22:05:39 GMT

Looks like a couple of posts have been deleted. So rather than fix this issue and stand by their product, they're censoring us? Or am I mistaking what's going on?

Re: Canon R40 scanner Twain error

guthrie — Wed, 02 Feb 2022 22:10:40 GMT

I think they are there - just hidden by default - there is a "Load previous Replies button" at th etop.

However,

I'd rather see a "Yes, we understand, and will address this" response. 🙂

I like a suggestion above, post feedback on amazon, or wherever you bought it.

Re: Canon R40 scanner Twain error

jbunshaft — Wed, 02 Feb 2022 22:14:41 GMT

Okay, that's better, I guess, but you're right. How about they just say they're going to help figure it out. We bought their product and just want it to work. Is that so much to ask?

Re: Canon R40 scanner Twain error

Oldwizard — Wed, 09 Feb 2022 11:39:16 GMT

This error happened to me this morning on a colleague's new Win11 computer. I uninstalled all the software and re-installed to no effect. It took me a long time to realise that uninstalling still left an instance of the R40 in the devices folder, the twain driver was trying to use that. Once I had removed that, restarted the computer, re installed the R40 software, all worked fine. I was much relieved as we have a lot of scanning to do. Hope this helps somebody.

Re: Canon R40 scanner Twain error

jbunshaft — Wed, 09 Feb 2022 15:25:55 GMT

Thanks! I'll give that a try!

Re: Canon R40 scanner Twain error

jbunshaft — Wed, 09 Feb 2022 19:54:41 GMT

Well, that didn't work. But still, thank you for sharing. It was worth trying.

Re: Canon R40 scanner Twain error

Oldwizard — Wed, 09 Feb 2022 20:45:06 GMT

Sorry to hear that, hope it manages to help somebody.