topic Re:Canoscan 9000F One Touch Buttons: What Registered Software Application Do I Need? in Scanners

Canoscan 9000F One-Touch Buttons: What 'Registered Software Application' Do I Need?

PenaltyShots — Sat, 01 Feb 2014 07:11:02 GMT

I have a Canoscan 9000F Mark II. I'm trying to get the scanner buttons to work with it -- particularly the COPY button. I've installed all available Canon software for Windows 7 (x64) for this scanner. When I hit the COPY button, I get this dialog box:

So I went into the Scanner Properties for the scanner and found this Events tab. But for every scanner button including COPY, it says "No application is registered for this event." It won't let me select anything other than Take No Action. The other choices are grayed out:

If I go to the original Canoscan 9000F (NOT the Mark II version) drivers and software page, I see this software called MP Navigator EX. I installed that just for the heck of it, since none of the Mark II apps seemed to want to register as a "registered app" for this function.

When I did that, it actually put that as a choice (the only choice) by Start This Program:

I thought that would do the trick, but then when I hit the COPY button, I get this dialog box:

So I figure that MP Navigator EX is missing from the Mark II download page for a reason -- it's for the original 9000F and is not compatible with the Mark II.

OK...so...what IS compatible?

What app do I need to "register" for this buttons in order for them to work?

I'm completely stumped. Someone please help; I'd greatly appreciate it.

-Thanks

Re:Canoscan 9000F One Touch Buttons: What Registered Software Application Do I Need?

PenaltyShots — Sat, 01 Feb 2014 07:12:25 GMT

Anyone? Please, I'd really like to get an answer to this. Pulling my hair out trying to figure out something that should be ridiculously simple.

Re: Re:Canoscan 9000F One Touch Buttons: What Registered Software Application Do I Need?

PenaltyShots — Wed, 05 Feb 2014 01:27:10 GMT

Man, this is pathetic. Will no one from Canon offer any help here?

What does it take to get an answer on this?

This is functionality that should be ridiculously simple to use. It is advertised as such. Just press the COPY button to copy a document, and so on. It's proving to be impossible to get working.

Need some answers here, ASAP!

Re: Re:Canoscan 9000F One Touch Buttons: What Registered Software Application Do I Need?

Danny — Wed, 05 Feb 2014 01:30:52 GMT

Hi, PenaltyShots!

If this is a time-sensitive matter, you'll find that contacting our US-based technical support team directly is the most efficient way to get the assistance you need. We're standing by, ready to help 24/7 via Email at http://bit.ly/EmailCanon or by phone at 1-800-OK-CANON (1-800-652-2666) weekdays between 10 AM and 10 PM ET (7 AM to 7 PM PT).

We look forward to talking to you!

Re: Re:Canoscan 9000F One Touch Buttons: What Registered Software Application Do I Need?

PenaltyShots — Wed, 05 Feb 2014 02:34:14 GMT

I'll try that.

Too bad you can't just answer the question here, though, for the benefit of others as well as myself.

Re: Re:Canoscan 9000F One Touch Buttons: What Registered Software Application Do I Need?

PenaltyShots — Tue, 11 Feb 2014 11:10:15 GMT

So, I went through Canon Support. The rep not only had no idea how to fix the problem -- he first tried to deny that the problem existed at all, using phrases such as, "it SHOULDN'T need any other app in order to work," "you SHOULDN'T be getting that message from the Canon software," "it SHOULD work as long as you have the Canon Toolkit installed." Uh huh. Except that I obviously do, I am, and it doesn't.

He was also completely unaware that there are TONS of forum messages and other posts on the Internet about the same or similar problem. Tons of them. A Google search came up with 193,000 results. The rep said that this is the first time he'd heard of anything like this. Which means he's either lying or blatantly ignorant.

After about 45 minutes of repeating myself, and then finally pointing him to the pretty screenshots on this thread here (which he first, when I offered to give him the link, quickly dismissed as, "that won't be necessary,"), he finally decided that the problem was going to have to be escalated to the engineers.

That was a week ago. Most likely my request just went into the round file and was quickly forgotten. I'll be VERY surprised if I hear back again on it. Suspect I'll have to call again, get another rep, and go through the same stupid routine all over again.

Nice job, Canon. How about checking your forums once in a while? Do a Google search on this problem, for crying out loud. It's NOT an isolated case, by any means. It NEEDS to be fixed, and PRONTO!

Ridiculous.

Re: Re:Canoscan 9000F One Touch Buttons: What Registered Software Application Do I Need?

PenaltyShots — Sat, 15 Feb 2014 22:23:40 GMT

Guess what? STILL no call-back from the supposed "second-tier engineers" to whom my support case was claimed to have been "escalated" nearly two weeks ago.

"Canon Support" is a complete joke.

Meanwhile, my Canon 9000F Mark II scanner, with its touted "One Touch" buttons that are supposed to make life so much easier, DO NOT WORK.

Re: Re:Canoscan 9000F One Touch Buttons: What Registered Software Application Do I Need?

PenaltyShots — Tue, 18 Feb 2014 01:46:42 GMT

...And why, oh why, isn't there a dedicated SCANNER section on this forum? I, and hundreds of others, I see, have had to post their scanner problems here in the printer/multifunction (or some other) forum section. Why don't scanners get their own section?

Re: Re:Canoscan 9000F One Touch Buttons: What Registered Software Application Do I Need?

dolsiman — Sat, 04 Oct 2014 12:16:25 GMT

It's 9 months ago. I am having the same problem today. Was alright with Win 7. With win 8+ it will scan but buttons do not function at all

Re: Re:Canoscan 9000F One Touch Buttons: What Registered Software Application Do I Need?

lausianne — Tue, 14 Oct 2014 17:38:09 GMT

I got my new 9000f MII today, buttons fail, after a lot of trying I picked up the phone. The support rep said in 90% of cases it's due to antivirus software. Yeah, sure. I offered to bet the value of the scanner that it's got nothing to do with antivirus, unfortunately she refused ... Anyway, I tried, made no difference ... Canon? Hello? Anyone?

Re: Re:Canoscan 9000F One Touch Buttons: What Registered Software Application Do I Need?

PenaltyShots — Tue, 14 Oct 2014 19:04:49 GMT

Yeah, I never got this issue resolved. This thread just sits here, and will probably just sit here indefinitely, as a testament to the utter ineffectiveness of Canon Support.

Don't waste your time with the antivirus hypothesis. I already tried disabling all anti-malware stuff on my PC. It definitely isn't that. That's just one of those boiler-plate things that these support guys say when they have absolutely no clue how to fix the problem and just want to get rid of you as quickly as possible. Which, in the case of Canon Support, appears to be their normal modus operandi.

I just gave up on getting the buttons to ever work, and scan through software controls. Sad but true.

Re: Re:Canoscan 9000F One Touch Buttons: What Registered Software Application Do I Need?

lausianne — Fri, 07 Nov 2014 14:04:23 GMT

I finally got it. After several calls to the standard helpdesk, which was always a pain and not helpful, I eventually got really angry, and then, a few days later, a real technician called me who made some truely reasonable suggestions. One actually worked, and a simple one, too:

When installing the driver (that I downloaded from the Canon site), it is not enough to run the installation as administrator from a non-admin account. It also failed to install when logged into an admin account.

I had to log into my admin account, and then also "Run as Administrator" (right click on installation file). And then it worked!

The greatest thing is that I can now copy directly from scanner to printer. Canon does have capable people (I did not really doubt that, actually), but those are carefully protected from the average customer ...

Re: Re:Canoscan 9000F One Touch Buttons: What Registered Software Application Do I Need?

dolsiman — Fri, 07 Nov 2014 23:57:56 GMT

Just tried the above with my CanoScan 9000F mark II. Sad to say all the buttons don't work as before

Re: Re:Canoscan 9000F One Touch Buttons: What Registered Software Application Do I Need?

Canonical — Tue, 18 Oct 2016 22:37:42 GMT

Actually, that did not solve it for me.

But after a little bit of searching, I found out a solution that should always work - worked for me on my Canon Lide 120.

I thought I post this here, so that other people profit from it also - although I must say, I would expect Canon to come up with a decent piece of software that works reliably.

DISCLAIMER: What I am going to explain involves direct changes of your Windows registry. That's a bit like an open-heart-surgery. If you are not careful, you can break your system. Don't blame me, if that happens. 🙂

Background Info:

Canon ships a software called IJ Scan Utility. If you install the scanner drivers, this is installed, too.
This tool is supposed to fire up, when you press one of the scanner buttons. Once it fired up, it is going to execute one of the "rules" defined in Canon's quick menu settings, where you configure what should happen, when the buttons are pressed.

If all things were as they should be, there would be entries in your Windows registry that register IJ Scan Utility as a so-called Autoplay Handler for your scanner's buttons using the Microsoft STI Still Image Application API.

Since these registry keys are either missing or not properly set, I will describe how to do that manually.

A big thank you to Matteo Rossi, whose post led me to the right direction.

So, let's get started.

Solution:

Backing up your registry!
- Open up the Windows Start menu and type regedit. This will open up the registry editor.
- Select the "Computer" entry, i.e. the root node of the registry.
- Choose File > Export..., give a file name and export your registry. Note: this can take a while. The registry is big!
Finding out the GUID and executable path of IJ Scan Utitlity. You will need that when we add registry entries.
- Expand HKEY_LOCAL_MACHINE\Software\Canon\IJ Scan Utility
- Copy the value of AppPath and InstallID to notepad or note them down.
Registering IJ Scan Utiltity as Autoplay Handler
- Expand HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\explorer\AutoplayHandlers\Handlers
- Right-click the Handlers folder and add a new entry. Call that entry WIA_{[InstallID from Step 2]}
- Select the newly created entry, and add the following String-type fields on the right.
  - Name: Action, Value: Start IJ Scan Utility
  - Name: CLSID, Value: WIACLSID
  - Name: DefaultIcon, Value: sti.dll,0
  - Name: InitCmdline, Value: /WiaCmd;[AppPath from Step 2] /StiDevice:%1 /StiEvent:%2;
  - Name: Provider, Value: IJ Scan Utility
  - The result should look like this:
Registering IJ Scan Utility as a Still Image Application
- Expand HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Still Image\Registered Applications
- Add a new String value on the right
  Name: IJ Scan Utility, Value: [AppPath from Step 2]
- The result should look like this:
Adding IJ Scan Utility as STI Proxy Event Handler
- Expand HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\StillImage\Events\STIProxyEvent\
- Right-click on STIProxyEvent folder and add a new entry called {[InstallID from Step 2]}
- Select the newly added entry, and add the following values on the right:
  Name: Cmdline, Value: [AppPath from Step 2] /StiDevice:%1 /StiEvent:%2
  Name: Desc, Value: IJ Scan Utility
  Name: Icon, Value: [AppPath from Step 2],0
  Name: Name, Value: IJ Scan Utility
- The result should look like this:
Save and close the registry editor.
Restart your machine, since these changes might only take effect if Windows is restarted.
Verifying that IJ Scan Utility is properly registered
- After restart, log in and open Windows' Control Panel (German: Systemsteuerung)
- Open the Device Manager and select Scanners and Cameras
- Select the scanner, and Properties, then switch to the Events tab.
- Select the respective scanner button event from the dropdown and verify that Start this program is set to IJ Scan Utility (if not, change it so it is)
- Hit Ok.

That's it. You should be good to go now. And when you press a button on the scanner, whatever you configured in Canon's Quick Menu should be executed. E.g. if you press the copy button, the scanner should scan a document and then automatically send it to your selected printer.

Hope this helps.

Re: Re:Canoscan 9000F One Touch Buttons: What Registered Software Application Do I Need?

PenaltyShots — Tue, 01 Nov 2016 02:06:33 GMT

Dude! That actually worked!

Major kudos to you. Thank you!

Re: Re:Canoscan 9000F One Touch Buttons: What Registered Software Application Do I Need?

shmanda — Sun, 02 Jul 2017 05:18:30 GMT

Those registry edits did the trick - thanks!

FYI, for anyone else out there Googling, with 64-bit Windows you will not find IJ Scan Utility in the HKLK\Software\Canon key. The path will be HKLM\Software\Wow6432Node\Canon\IJ Scan Utility.

Re: Canoscan 9000F One-Touch Buttons: What 'Registered Software Application' Do I Need?

deserthusker — Sat, 10 Oct 2020 20:19:09 GMT

I was having the same problem. The AUTOSCAN and COPY buttons, etc. stopped working.

I went to https://www.usa.canon.com/internet/portal/us/home/support/details/scanners/film-negative-scanner/canoscan-9000f-mark-ii and downloaded the drivers and then reinstalled them.

Everything's working again.

Re: Canoscan 9000F One-Touch Buttons: What 'Registered Software Application' Do I Need?

NWKnutsen — Tue, 31 May 2022 23:53:09 GMT

I had a similar problem when I upgraded to a Windows 11 Pro computer, the buttons on the scanner didn't work and none of the APPs in the Windows store for scanners worked with it. The IJ scan utility worked if you started it separately, but you couldn't scan multiple pages into a PDF. My new computer has mostly USB 3.0 ports but had a couple of USB 2.0 ports. It never worked with a USB 3.0 port but when I tried plugging the scanner into a USB 2.0 port it occasionally worked. My Dell monitor has a built in 4 port USB hub and when I tried plugging the scanner into one of the monitor USB ports everything started working perfectly again including APPs from the Windows store. Maybe there is some kind of problem with the scanner with fast USB ports. Anyway, it's worth trying if you have a USB hub.

Re: Re:Canoscan 9000F One Touch Buttons: What Registered Software Application Do I Need?

mainemoose77 — Tue, 21 Feb 2023 02:25:53 GMT

Your solution worked in part. All of the buttons did not work at first after running it as an administrator: but, after setting all the buttons in the Cannon IJ Scan Utility and in the Scan Properties (Devices and Printers) to Canon IJ Scan Utility (under the Events tab).... all the buttons work properly now.

The solution is "Run the Driver as an Administrator" then set up all the ll the buttons in the Cannon IJ Scan Utility and in the Scan Properties (Devices and Printers) to Canon IJ Scan Utility (under the Events tab), this seems to work for me (running Windows 11 64 bit).