topic Re: Capture on Touch Required Function not Installed in Scanners

imageFORMULA DR-G2110 Capture on Touch Required Function not Installed

mrf1048 — Thu, 27 Aug 2026 20:18:18 GMT

Hello,

I'm encountering an issue when using Capture on Touch v5 Pro. After a scan is complete, if right click on a page and select insert before -> from file I get "The required function is not installed". I searched online and couldn't find much about how to solve this error, I did find another form here where the same question was asked but not answered.

Thank you,

Matt

Re: Capture on Touch Required Function not Installed

Stephen — Thu, 27 Aug 2026 19:55:47 GMT

Hello!

I’m sorry to hear that you’re having trouble with your printer. To help the community assist you better, we need a bit more information:

- What is the exact model of your Canon product? (It can usually be found on the top or front of the unit.)
- Are you seeing any error messages?
- Which version of Windows or macOS are you using?
- How do you connect to your product: via USB or Wi-Fi?

Any additional details you provide will help the community better understand your issue.

If you are in the United States and need urgent support, please click HERE to visit your My Canon Account for personalized support options.

If you are outside the USA, please click HERE to find support options for your country.

Thank you, and have a great day!

Re: Capture on Touch Required Function not Installed

mrf1048 — Thu, 27 Aug 2026 20:16:54 GMT

- What is the exact model of your Canon product? (It can usually be found on the top or front of the unit.)
DR-G2110

- Are you seeing any error messages?

The error is the "Required function is not installed"

- Which version of Windows or macOS are you using?

Windows 11

- How do you connect to your product: via USB or Wi-Fi?

Ethernet

Re: Capture on Touch Required Function not Installed

ArthurJ — Tue, 01 Sep 2026 17:40:01 GMT

Hi,

We will have to recommend that you call our Enterprise & Desktop Solutions Divisions at 1-800-423-2366, Monday - Friday, 8:00 AM - 6:00 PM EST (excluding holidays).

We apologize for any inconvenience this may cause; however, these steps need to be provided by phone with a technician assisting you through them.
We look forward to hearing from you.