topic imageFORMULA DR-G2140 with permanent high-pitched tone in Scanners

imageFORMULA DR-G2140 with permanent high-pitched tone

rauwitt — Tue, 30 Jun 2026 14:12:04 GMT

Since 3 month we are scanning with several Canon machines of type imageFORMULA DR-G2140. We have noticed a permanent annoying high-pitched tone during the scan process from the fan area. Does someone have the same experience or know what to do?

Re: imageFORMULA DR-G2140 with permanent high-pitched tone

ArthurJ — Tue, 07 Jul 2026 18:05:50 GMT

Hi,

We will have to recommend that you call our Enterprise & Desktop Solutions Divisions at 1-800-423-2366, Monday - Friday, 8:00 AM - 6:00 PM EST (excluding holidays).

We apologize for any inconvenience this may cause; however, these steps need to be provided by phone with a technician assisting you through them.
We look forward to hearing from you.

Re: imageFORMULA DR-G2140 with permanent high-pitched tone

rauwitt — Wed, 08 Jul 2026 03:20:18 GMT

Thank you ArthurJ for your advice.

A technician was here, changed a fan but the tone stayed. He offered no solution.

Re: imageFORMULA DR-G2140 with permanent high-pitched tone

rauwitt — Wed, 08 Jul 2026 04:47:12 GMT

i have to correct me: The technician changed the power supply not the fan.